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<title>Business:Customer-Service Articles from EzineArticles.com</title>
<link>http://EzineArticles.com/?cat=Business:Customer-Service</link>
<pubDate>Mon, 13 Feb 2012 20:25:40 -0600</pubDate>
<image><title>Business:Customer-Service from EzineArticles.com</title>
<link>http://EzineArticles.com/?cat=Business:Customer-Service</link>
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<language>en-us</language>
<copyright>Copyright 2012 EzineArticles.com - All Rights Reserved.</copyright>
<description><![CDATA[EzineArticles.com is Trusted By Millions as The Source For Quality Original Articles]]></description>
<lastBuildDate>Mon, 13 Feb 2012 11:07:25 -0600</lastBuildDate>
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<title>Preschools Need to Reduce Purchase Anxiety Too</title>
<link>http://EzineArticles.com/6878629</link>
<guid>http://EzineArticles.com/6878629</guid>
<pubDate>Mon, 13 Feb 2012 11:07:25 -0600</pubDate>
<description><![CDATA[Learn how preschools can reduce purchase anxiety. Preschools can help reduce purchase anxiety by offering a guarantee, answering all questions, establishing expertise, building connections, and using testimonials. These tactics can be combined to help relieve most fears that a parent might have when choosing a preschool.]]></description>
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<title>3 Important Lessons I Learned About Customer Relationship Management At Disney</title>
<link>http://EzineArticles.com/6873421</link>
<guid>http://EzineArticles.com/6873421</guid>
<pubDate>Sun, 12 Feb 2012 11:18:07 -0600</pubDate>
<description><![CDATA[Yep this article is about a Customer Relationship Management experience I had at Disney. The Small Business, the Entrepreneur, as well as management in a large corporations will all get a benefit this Customer Relationship Management Idea..]]></description>
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<title>Why Customers Prefer a Live Chat Service</title>
<link>http://EzineArticles.com/6869499</link>
<guid>http://EzineArticles.com/6869499</guid>
<pubDate>Fri, 10 Feb 2012 17:36:09 -0600</pubDate>
<description><![CDATA[There are visitor-friendly websites however most consumers often have immediate questions or inquiries that need more personalized answers. The availability of live chat representatives any time of the day addresses this issue and eliminates the confusion amongst existing and potential customers.]]></description>
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<title>Can Social Media Impact on the Reputation of an Organisation?</title>
<link>http://EzineArticles.com/6866645</link>
<guid>http://EzineArticles.com/6866645</guid>
<pubDate>Fri, 10 Feb 2012 14:46:55 -0600</pubDate>
<description><![CDATA[Some companies have grasped the importance of social media and embraced the full potential. Many companies see social media only as an opportunity to promote their products and services but less seem to be aware of the value it has beyond advertising. They should be aware because it could be very dangerous for organisations to ignore the power of the influence networks made possible by social media.]]></description>
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<title>The Manager's Service Leadership Challenge: 2 Powerful Values</title>
<link>http://EzineArticles.com/6850008</link>
<guid>http://EzineArticles.com/6850008</guid>
<pubDate>Fri, 10 Feb 2012 11:29:20 -0600</pubDate>
<description><![CDATA[Some research estimates that the attitude of the employees accounts for the 80% of a company's customer service image and whether or not a customer will come back. Research also shows that the attitude of the manager becomes the attitude of the employee. Quality guru's Deming, Juran and Crosby indicate that nearly all service quality issues are management related. It's because management doesn't provide the support or tools needed to deliver excellent customer service. This is an enormous responsibility for a manager.]]></description>
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<title>Conflict Management for Effective Call Center Solutions</title>
<link>http://EzineArticles.com/6873065</link>
<guid>http://EzineArticles.com/6873065</guid>
<pubDate>Fri, 10 Feb 2012 10:25:17 -0600</pubDate>
<description><![CDATA[The success of the call centers is all managed by the overall performances of the calling agents and the satisfaction level of the customers. Of course, the role of customer satisfaction is much pivotal and always been forceful in attracting new clients and acting as the marketing platform through constructive word-of-mouth referrals. Call center solutions simply elucidate that their customer support solutions are always more than order filling, billing inquiries, account applications but also resolving the in-depth issues that is related to complaints and serious inquiry.]]></description>
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<title>Why You Should Make Yourself Available</title>
<link>http://EzineArticles.com/6867468</link>
<guid>http://EzineArticles.com/6867468</guid>
<pubDate>Fri, 10 Feb 2012 09:47:31 -0600</pubDate>
<description><![CDATA[When customers buy from a company, there is an expectation that there will be a level of support, but there is nothing more frustrating than not being able to get the support when they need it. This article explores how going the extra mile with support can steal customers from your competitors and have potential customers seeking you out!]]></description>
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<title>Benefits Of Customized Appointment Emails</title>
<link>http://EzineArticles.com/6870525</link>
<guid>http://EzineArticles.com/6870525</guid>
<pubDate>Thu, 09 Feb 2012 16:02:34 -0600</pubDate>
<description><![CDATA[Recruitment of the work staff is a very crucial part of Human Resource studies. We know that an organization is an artificial judicial person. It earns profit, acquires property, grows, declines and enters into the contracts in its own name, but still it is artificial. It is nothing itself, it cannot make decisions, and it has to have someone on its behalf to represent itself everywhere. As an organization cannot do anything itself, it needs to recruit employees. Employees are recruited according to the size of the organization, small firms need lesser and big organizations need larger number of employees. When you appoint one, you need to send him an appointment letter or email. One application which can facilitate you in this task is customized appointment emails.]]></description>
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<title>Provide Excellent Service to Your Colleague - He's Also a Customer</title>
<link>http://EzineArticles.com/6815928</link>
<guid>http://EzineArticles.com/6815928</guid>
<pubDate>Thu, 09 Feb 2012 08:24:02 -0600</pubDate>
<description><![CDATA[Every organization aspires to be big. You hear about the world's biggest airline, the biggest automobile manufacturer, the biggest consulting company, and the like. Typically as a company grows in size, the more units it requires for its day-to-day operations. As would be expected, the more people a company employs and the more units it creates, the farther and farther the people and units become separated from each other.]]></description>
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<title>Our Customer Service In The Telemarketing Call Centers</title>
<link>http://EzineArticles.com/6850838</link>
<guid>http://EzineArticles.com/6850838</guid>
<pubDate>Wed, 08 Feb 2012 14:14:05 -0600</pubDate>
<description><![CDATA[Telemarketing call centers attain the best recognition when the care towards the customers is always shown in a positive manner. The level of customer satisfaction would automatically increase with a strict observance of this step in a telemarketing call center.]]></description>
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<title>Artificial Flavoring</title>
<link>http://EzineArticles.com/6814321</link>
<guid>http://EzineArticles.com/6814321</guid>
<pubDate>Wed, 08 Feb 2012 13:15:28 -0600</pubDate>
<description><![CDATA[We make so many excuses as business owner when don't give proper service to customers while we boast about the profit we get from our businesses. We call it' Artificial Flavoring' when we substitute the value of a real generic product or service while short-changing our poor customers? Let us do our best to give the consumers value for money instead of inexcusable and dishonest compromises.]]></description>
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<title>The Root of Poor Customer Service in Rwanda</title>
<link>http://EzineArticles.com/6861167</link>
<guid>http://EzineArticles.com/6861167</guid>
<pubDate>Wed, 08 Feb 2012 12:49:08 -0600</pubDate>
<description><![CDATA[Rwanda is a landlocked country, which has achieved impressive development progress since the 1994 genocide and civil war. This country is at peace and among the most stable on the continent of Africa. Rwanda's long-term development goals are embedded in its vision 2020, which seeks to transform Rwanda from a low-income agriculture-based economy to a knowledge-based, service-oriented economy by 2020.]]></description>
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<title>Follow Up for Absolute Greatest Business Success</title>
<link>http://EzineArticles.com/6860107</link>
<guid>http://EzineArticles.com/6860107</guid>
<pubDate>Wed, 08 Feb 2012 11:04:42 -0600</pubDate>
<description><![CDATA[Advertising is about maximizing the return on investment for your advertising dollars. You carefully target your clients, create professional ads, maximize your media presence, and get a great response. Now what happens?]]></description>
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<title>Customer Service: 5 Steps to Building a Relationship</title>
<link>http://EzineArticles.com/6836654</link>
<guid>http://EzineArticles.com/6836654</guid>
<pubDate>Wed, 08 Feb 2012 08:03:00 -0600</pubDate>
<description><![CDATA[Understanding the ground rules of delivering quality customer service is important, but implementing them is an obligation. Customers welcome building a relationship with you when they know it is a genuine connection.]]></description>
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<title>Business Etiquette Resolutions</title>
<link>http://EzineArticles.com/6861370</link>
<guid>http://EzineArticles.com/6861370</guid>
<pubDate>Tue, 07 Feb 2012 14:26:12 -0600</pubDate>
<description><![CDATA[Do you want to grow your business this year, attract more customers, keep your current ones and increase your bottom line? If you answered "yes" to any of those, here are the top ten business etiquette recommendations from a business etiquette expert.]]></description>
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<title>Importance of Buyers Market</title>
<link>http://EzineArticles.com/6858814</link>
<guid>http://EzineArticles.com/6858814</guid>
<pubDate>Tue, 07 Feb 2012 09:52:04 -0600</pubDate>
<description><![CDATA[In the earlier days, people had enough time to patiently look through each product until they are satisfied with a product, but now people are unable to think even about leisure hours due to their hectic schedules. When it comes to what I want to buy, people are unable to satisfy their expectations due to poor postings by sellers who post classified ads about their products regarding discount offers, features, price and more. When buyers look into the sellers market, they are unable to find the products according to their requirements.]]></description>
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<title>Outstanding Internal Service Attracts and Keeps Good Employees Who Will Help Carry Attitude Forward</title>
<link>http://EzineArticles.com/6861328</link>
<guid>http://EzineArticles.com/6861328</guid>
<pubDate>Mon, 06 Feb 2012 15:33:12 -0600</pubDate>
<description><![CDATA[As a professional speaker, I have had the opportunity to address hundreds of clients in many different types of audiences about customer service. Most clients understand that customer service has evolved and is an important philosophy for a business. It is not simply the "complaint department," but an important mindset for employees and management.]]></description>
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<title>Improving the Customer's Experience and Loyalty: 4 Dynamic and Proven Steps</title>
<link>http://EzineArticles.com/6847719</link>
<guid>http://EzineArticles.com/6847719</guid>
<pubDate>Mon, 06 Feb 2012 12:46:14 -0600</pubDate>
<description><![CDATA[Who hasn't been served by a crabby customer service representative lately? It's almost as if we expect lousy service and so we do little about it. Research shows that 82% of the reasons customers leave is because of discourteous rude employees and the inept handling of problems. What can a company do to begin to change this?]]></description>
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<title>The Value of Customer Service Satisfaction</title>
<link>http://EzineArticles.com/6856793</link>
<guid>http://EzineArticles.com/6856793</guid>
<pubDate>Mon, 06 Feb 2012 12:45:02 -0600</pubDate>
<description><![CDATA[We all know the old saying, "the customer is always right". However, when you're a freelance Virtual Assistant that motto can seem a bit off kilter at times. When dealing with a particularly difficult client, for instance, who may want something for next to nothing, you might feel as though they are the furthest from being right as they can be. Though, you should keep in mind that customer service is key to any freelancing business, regardless of the industry. Therefore, here are a few tips to keep in mind when you're focusing on achieving top notch customer service in your freelancing career. Be patient and try to see it from the customer/client's point of view. We've all been in a situation where we've experienced some sort of poor customer service, whether it was dealing with the reps at your cell phone company or trying to return something to a department store. So, use these past experiences to see it from your client's point of view.]]></description>
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<title>Telephone Answering Service For Heating Contractors</title>
<link>http://EzineArticles.com/6844976</link>
<guid>http://EzineArticles.com/6844976</guid>
<pubDate>Mon, 06 Feb 2012 10:10:26 -0600</pubDate>
<description><![CDATA[When winter time hits there are many parts of the states that endure massive power outages and thousands of residents can go with no heat for long periods of time. In some areas, the lack of heat can result is broken water pipes and moreover it poses a severe threat to the elderly and young children.]]></description>
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<title>How Likeable Are You As a Business Person?</title>
<link>http://EzineArticles.com/6859562</link>
<guid>http://EzineArticles.com/6859562</guid>
<pubDate>Mon, 06 Feb 2012 09:58:34 -0600</pubDate>
<description><![CDATA[We as business people all want the ideal customer. We want to attract positive people who will enjoy our products/services. Customers that will return time and time again to do business with us. So how to we attract such people?]]></description>
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<title>Daycare Providers: Converting a Customer to a Lifetime Referral Source</title>
<link>http://EzineArticles.com/6859702</link>
<guid>http://EzineArticles.com/6859702</guid>
<pubDate>Fri, 03 Feb 2012 14:26:21 -0600</pubDate>
<description><![CDATA[Day care providers must actively cultivate customers to convert them into referral sources. They must provide superior customer service, keep track of past and current clients, ask for referrals, track the results, and implement a reward system.]]></description>
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<title>How to Go From Good to Great in Your Business</title>
<link>http://EzineArticles.com/6854116</link>
<guid>http://EzineArticles.com/6854116</guid>
<pubDate>Fri, 03 Feb 2012 13:49:17 -0600</pubDate>
<description><![CDATA[As a fellow business owner, I realize establishing a business encompasses more competition in the marketplace than ever before. Every time I go on Twitter, Facebook, or LinkedIn I see loads of business owners working diligently to grow their business utilizing technology and the mass number of eyeballs viewing the respective websites.]]></description>
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<title>Things You Need to Know About Answering Services</title>
<link>http://EzineArticles.com/6853410</link>
<guid>http://EzineArticles.com/6853410</guid>
<pubDate>Fri, 03 Feb 2012 09:44:25 -0600</pubDate>
<description><![CDATA[Business owners need to attend to their customers at all times, but being there for them 24 hours a day is just impossible. Even if you have staff, you cannot expect them to work all day and night long to respond to customers. This is why many companies hire an answering service company.]]></description>
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<title>What Your Medical Receptionist Should Do And How Office Automation Can Make Task Fulfillment Easier</title>
<link>http://EzineArticles.com/6858238</link>
<guid>http://EzineArticles.com/6858238</guid>
<pubDate>Fri, 03 Feb 2012 09:37:43 -0600</pubDate>
<description><![CDATA[Not everyone can be a medical receptionist and not all medical practices are lucky enough to employ a competent front desk receptionist. This is because the tasks of a clinic receptionist are so vast and so diverse that it takes skills and character to fulfill them. In fact, in the US and in Europe, schools have been established specifically for training new receptionists. So if students of these schools pay to learn the skills of a good front desk staff, then it only means that the job is greatly in-demand and pays well.]]></description>
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<title>Customer Service Training</title>
<link>http://EzineArticles.com/6844160</link>
<guid>http://EzineArticles.com/6844160</guid>
<pubDate>Fri, 03 Feb 2012 08:50:38 -0600</pubDate>
<description><![CDATA[Customer service is the provision of care to customers from pre-service to after sales service. It may be face-to-face, over the telephone, written or via new technology using e-mail and the Internet.]]></description>
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<title>Mind Reading 101</title>
<link>http://EzineArticles.com/6851608</link>
<guid>http://EzineArticles.com/6851608</guid>
<pubDate>Fri, 03 Feb 2012 08:15:13 -0600</pubDate>
<description><![CDATA["Active Listening" has been a communication tool for decades. This is too passive, however. What about "Active Mind Reading"?]]></description>
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<title>Deep Understanding of the Customer and Simply Providing That Transformed Vornado Air</title>
<link>http://EzineArticles.com/6832652</link>
<guid>http://EzineArticles.com/6832652</guid>
<pubDate>Fri, 03 Feb 2012 08:05:17 -0600</pubDate>
<description><![CDATA[Author Gary Vaynerchuck introduced the exciting potential for growth for small businesses who become extra proficient at customer service. The key element is taking what customers are saying and using that to lead your company towards meeting their needs on a large scale.]]></description>
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<title>How to Reduce Customer Churn</title>
<link>http://EzineArticles.com/6854365</link>
<guid>http://EzineArticles.com/6854365</guid>
<pubDate>Thu, 02 Feb 2012 18:56:33 -0600</pubDate>
<description><![CDATA[Earning the trust and loyalty of customers is the critical benchmark of any company's long-term success. In fact, research shows that it is ten times easier to sell to an existing customer than to earn the business of a new one. With this knowledge, let's discuss how you can enhance customer loyalty, reduce churn and maximize customer lifetime value for your business. This article discusses the important process of identifying at-risk customer, address their concerns, and nurture the relationship through specific, targeted offers and sequences of communication.]]></description>
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<title>6 Call Answering Tips From Top-Notch Virtual Receptionists</title>
<link>http://EzineArticles.com/6857180</link>
<guid>http://EzineArticles.com/6857180</guid>
<pubDate>Thu, 02 Feb 2012 14:59:20 -0600</pubDate>
<description><![CDATA[Whether you work for a call answering service or answer phones for a company, each phone call is a valuable opportunity to connect with the caller. This article discusses six tips employed by top virtual receptionists to get the most out of each interaction.]]></description>
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<title>How to Give the Best Customer Service In 2012</title>
<link>http://EzineArticles.com/6838894</link>
<guid>http://EzineArticles.com/6838894</guid>
<pubDate>Thu, 02 Feb 2012 14:47:16 -0600</pubDate>
<description><![CDATA[In any type of business, best customer service is everything. It is the most important aspect of doing business and even dubbed as 'lifeblood' of any enterprise. Everyone will definitely agree because you need customers to keep business going. If you can get them to come back over and over again, it clearly shows you have satisfied their needs. This also means profit in your business.]]></description>
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<title>How to Know What Your Clients Want When They Want It and What They Are Willing to Pay</title>
<link>http://EzineArticles.com/6856389</link>
<guid>http://EzineArticles.com/6856389</guid>
<pubDate>Thu, 02 Feb 2012 09:49:29 -0600</pubDate>
<description><![CDATA[When you are providing products or services for your customers, do you not want your customer to pay you more? Do you know that the customers are actually eager to pay more when you can deliver what they want and within their preferred time limit? A well known business blogger, David Risley, had recently written about the five things that consumers will be happy to spend their money on.]]></description>
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<title>CRM - A Key Tool to Assist in Business Transparency</title>
<link>http://EzineArticles.com/6853780</link>
<guid>http://EzineArticles.com/6853780</guid>
<pubDate>Thu, 02 Feb 2012 08:17:14 -0600</pubDate>
<description><![CDATA[There are various factors that come together at any one point to help determine how a business interacts with its customers and potential clients. A customer has the ability to post an inquiry, a question, a complaint or praise about a product, business or industry in a way that will potentially be viewed by millions within seconds. This has changed the way companies deal with their customers, and has promoted the concept of transparency to the top of the agenda.]]></description>
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<title>Chat Support Service</title>
<link>http://EzineArticles.com/6849724</link>
<guid>http://EzineArticles.com/6849724</guid>
<pubDate>Thu, 02 Feb 2012 08:04:45 -0600</pubDate>
<description><![CDATA[Now that live chat support services have taken over the legacy system of email support and telephone support, you should take a step ahead and work towards weighing them individually and making most out of the best. A live chat support system always scores way above other means of customer interaction since it allows you to interact and talk directly with them. They are lot more cost effective and offer you the fastest way of responding to any query of a website visitor.]]></description>
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<title>What Customers Expect: Four Things That Help You Thrive in a Service Economy</title>
<link>http://EzineArticles.com/6853406</link>
<guid>http://EzineArticles.com/6853406</guid>
<pubDate>Wed, 01 Feb 2012 15:00:52 -0600</pubDate>
<description><![CDATA[In today's business environment, there is no doubt that we live in a service economy. Gone are the days when customers simply yearn to own an object that we, as an organization, can provide. Now, customers want a unique memory and special contact that only services can provide.]]></description>
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<title>Demanding People: How to Deal With Difficult Clients</title>
<link>http://EzineArticles.com/6847784</link>
<guid>http://EzineArticles.com/6847784</guid>
<pubDate>Wed, 01 Feb 2012 14:59:18 -0600</pubDate>
<description><![CDATA[Unsatisfied clients, more often than not, are also irate clients. There are times that even the service provider, not the service on its own, is the cause of their dissatisfaction. If you are new to the service industry and you are still looking for your own style on how to handle challenging customers, here are three tips that can help you with your next challenging situation.]]></description>
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<title>Benefits of Excellent Customer Service - Brand Loyalty</title>
<link>http://EzineArticles.com/6846312</link>
<guid>http://EzineArticles.com/6846312</guid>
<pubDate>Wed, 01 Feb 2012 09:52:05 -0600</pubDate>
<description><![CDATA[In today's marketplace, you must work very hard to increase the loyalty of and learn how to build relationships with customers. With so many people working to do the exact same thing you are, you can't afford to let any of them go.]]></description>
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<title>Leverage the Benefits of a Cutting-Edge Call Center</title>
<link>http://EzineArticles.com/6852579</link>
<guid>http://EzineArticles.com/6852579</guid>
<pubDate>Wed, 01 Feb 2012 09:14:25 -0600</pubDate>
<description><![CDATA[Especially in today's challenging global marketplace, the value of a strategically operated and highly professional call center cannot be underestimated. Organizations that successfully leverage call center advantages are able to not only streamline their costs and infrastructure, but also boost performance and productivity.]]></description>
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<title>Are You In The 1%?</title>
<link>http://EzineArticles.com/6846789</link>
<guid>http://EzineArticles.com/6846789</guid>
<pubDate>Wed, 01 Feb 2012 09:04:57 -0600</pubDate>
<description><![CDATA[The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do this you must have your consistency perfected or it will never work.]]></description>
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<title>Four Common Enterprise Communication Problems</title>
<link>http://EzineArticles.com/6850305</link>
<guid>http://EzineArticles.com/6850305</guid>
<pubDate>Tue, 31 Jan 2012 17:28:49 -0600</pubDate>
<description><![CDATA[Communication isn't hard per se, yet we all see these four setbacks present in our work environment. Learn how to combat them effectively.]]></description>
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<title>Benefits of Answering Service or Message Service</title>
<link>http://EzineArticles.com/6843037</link>
<guid>http://EzineArticles.com/6843037</guid>
<pubDate>Mon, 30 Jan 2012 13:45:27 -0600</pubDate>
<description><![CDATA[Many people mistakenly think that an answering service is nothing more than a company that you pay to answer your calls when you or a machine could have done it for free. The reality is that answering services provide far more benefits and serve more purposes than most small business owners realize.]]></description>
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<title>Fecund Virtual Assistance Services</title>
<link>http://EzineArticles.com/6844386</link>
<guid>http://EzineArticles.com/6844386</guid>
<pubDate>Mon, 30 Jan 2012 11:23:53 -0600</pubDate>
<description><![CDATA[Are you a small business firm looking for a growth? Are you tired of doing all the office errands and unable to attend the clientele meetings on time?]]></description>
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<title>Call Centers and Other BPO Organizations</title>
<link>http://EzineArticles.com/6841724</link>
<guid>http://EzineArticles.com/6841724</guid>
<pubDate>Mon, 30 Jan 2012 08:04:17 -0600</pubDate>
<description><![CDATA[Business process outsourcing has come a long way. The differentiation of BPO services today is extensive. The industry has gone flexible as well. Both small and large businesses can make use of available BPO services.]]></description>
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<title>Reasons Why Companies Hire Inbound Call Center Services</title>
<link>http://EzineArticles.com/6841719</link>
<guid>http://EzineArticles.com/6841719</guid>
<pubDate>Mon, 30 Jan 2012 08:03:40 -0600</pubDate>
<description><![CDATA[An inbound call center consists of a team of professional agents that do nothing but answer calls on behalf of a company. They do a number of tasks such as scheduling appointments and providing remote customer support. Many companies can obtain inbound call center services.]]></description>
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<title>Getting Help From Email Confirmation and Reminder</title>
<link>http://EzineArticles.com/6844032</link>
<guid>http://EzineArticles.com/6844032</guid>
<pubDate>Fri, 27 Jan 2012 19:30:57 -0600</pubDate>
<description><![CDATA[When you send important emails to someone, you desperately wait for its response. In this process of wait, one thing you anxiously want to know about is whether your email has been received and read by the intended receiver. Sometimes reading the email is actually the ultimate objective you want to achieve out of this email. This is especially when you want to convey your message to someone. This article will describe various methods through which you can get email confirmation and reminder.]]></description>
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<title>Just Because You Don't Think It's a Big Deal, It's a Big Deal</title>
<link>http://EzineArticles.com/6842859</link>
<guid>http://EzineArticles.com/6842859</guid>
<pubDate>Fri, 27 Jan 2012 12:16:45 -0600</pubDate>
<description><![CDATA["Just because you don't think it's a big deal doesn't mean your customer doesn't think it's a big deal. When your customer says it's a big deal, it's a big deal. And even when your customer says 'It's no big deal,' it's still a big deal. Or why would they bring it up?" - Kristin Anderson, Performance Research Associates.]]></description>
</item>
<item>
<title>How Can A Live Operator Boost Your Store's Sales?</title>
<link>http://EzineArticles.com/6839409</link>
<guid>http://EzineArticles.com/6839409</guid>
<pubDate>Thu, 26 Jan 2012 16:15:47 -0600</pubDate>
<description><![CDATA[Handling customers can be a pain for many business, but that should not be a problem at all. All you need to do is to set up a good live answering service for your store.]]></description>
</item>
<item>
<title>Crowdsourcing 101: How To Gather Consumer Data And Feedback And Still Be Their Friend</title>
<link>http://EzineArticles.com/6838806</link>
<guid>http://EzineArticles.com/6838806</guid>
<pubDate>Thu, 26 Jan 2012 13:42:49 -0600</pubDate>
<description><![CDATA[Crowdsourcing is a great way to tackle a project or problem that you may not have the talent pool or skill set to accomplish. It can also be good as a form of surveying tool to see what your target audiences or markets like and dislike. Before your company dives head first into the crowdsourcing game however, lets go over a few basic parameters on how crowdsourcing works...]]></description>
</item>
<item>
<title>The Necessity of Call Center Schedules for Evading Emergency</title>
<link>http://EzineArticles.com/6834972</link>
<guid>http://EzineArticles.com/6834972</guid>
<pubDate>Thu, 26 Jan 2012 10:04:29 -0600</pubDate>
<description><![CDATA[Call center operations receive an optimum functionality when the performance of the customer calling representatives is duly dependable on the style of working. Yes, we are speaking about the importance of the call center schedules that are commonly verbalized when the frequency of the call volumes fluctuate.]]></description>
</item>
<item>
<title>How Can You Serve Your Customers Better With A Live Answering Service?</title>
<link>http://EzineArticles.com/6834468</link>
<guid>http://EzineArticles.com/6834468</guid>
<pubDate>Thu, 26 Jan 2012 09:51:07 -0600</pubDate>
<description><![CDATA[While selling seems to be not a problem now, the issue here is in efficiently handling all these calls. The good news is that there is an answer for that: setting up a live answering service.]]></description>
</item>
<item>
<title>Why I Love Complaints And So Should You</title>
<link>http://EzineArticles.com/6837935</link>
<guid>http://EzineArticles.com/6837935</guid>
<pubDate>Thu, 26 Jan 2012 08:46:43 -0600</pubDate>
<description><![CDATA[Every time a patient complains it means that in their eyes we have done something that is not up to standard and below par. However, there are two very good reasons why you should be grateful patients have taken their time to bring an issue to your attention.]]></description>
</item>
<item>
<title>3 Popular Mystery Shopping Services</title>
<link>http://EzineArticles.com/6834641</link>
<guid>http://EzineArticles.com/6834641</guid>
<pubDate>Wed, 25 Jan 2012 18:34:59 -0600</pubDate>
<description><![CDATA[Mystery shopping services assess a firm and its operations without intruding into the daily activities. Just as the name suggests employees may not even notice there is an evaluation process going on because it involves secret shoppers who move about the location collecting facts about products, delivery process, and the overall atmosphere in the firm.]]></description>
</item>
<item>
<title>5 Ways to Provide Great Service</title>
<link>http://EzineArticles.com/6831151</link>
<guid>http://EzineArticles.com/6831151</guid>
<pubDate>Wed, 25 Jan 2012 10:50:57 -0600</pubDate>
<description><![CDATA[Why providing great customer service is so important as an entrepreneur. Check in to see if you provide great service and learn how to improve.]]></description>
</item>
<item>
<title>Customer Service: Engaging Clients With TLC Is Crucial</title>
<link>http://EzineArticles.com/6833808</link>
<guid>http://EzineArticles.com/6833808</guid>
<pubDate>Tue, 24 Jan 2012 15:46:35 -0600</pubDate>
<description><![CDATA[Are your customers overwhelmed by the myriad of choices they have to make, which results in an onslaught of confusion and frustration? Over time, the attention span of people has become increasingly shorter. Customer service is part of a company's communication process that interconnects with departments such as marketing and public relations. People are impatient, but by engaging customers in a positive manner this will reduce increased stress and elevated levels of hostility.]]></description>
</item>
<item>
<title>Roles of the Consumer Court</title>
<link>http://EzineArticles.com/6829932</link>
<guid>http://EzineArticles.com/6829932</guid>
<pubDate>Tue, 24 Jan 2012 15:34:13 -0600</pubDate>
<description><![CDATA[The consumer court is a court that mainly deals with customer grievances in relation to the purchase of a particular good or service. The courts handle customer complaints to help defend the rights of the consumer and prevent unfair and illegal trade practices from taking place.]]></description>
</item>
<item>
<title>How to Create a Customer Service Culture</title>
<link>http://EzineArticles.com/6835850</link>
<guid>http://EzineArticles.com/6835850</guid>
<pubDate>Tue, 24 Jan 2012 14:19:07 -0600</pubDate>
<description><![CDATA[The start of good customer service does not walk in the door with the customer - it should exist inside the organization before the customer even enters the picture. It should be the foundation of the company culture and form the basis for interaction among all employees.]]></description>
</item>
<item>
<title>Cleaning Agency Vs Individual Cleaner</title>
<link>http://EzineArticles.com/6830913</link>
<guid>http://EzineArticles.com/6830913</guid>
<pubDate>Tue, 24 Jan 2012 12:52:35 -0600</pubDate>
<description><![CDATA[It is difficult for most people today to clean their houses due to lack of time. Therefore, most individuals end up doing these tasks in a hurry, or not doing them at all. This is dangerous, as unhygienic houses can lead to some serious health problems.]]></description>
</item>
<item>
<title>Answering Services: Frequently Asked Questions</title>
<link>http://EzineArticles.com/6835759</link>
<guid>http://EzineArticles.com/6835759</guid>
<pubDate>Tue, 24 Jan 2012 08:44:28 -0600</pubDate>
<description><![CDATA[Companies are expected to provide support to their customers and even to potential customers. At any given point, people may ask about instructions or professional assistance regarding newly purchased products. There are different occasions that an online or a phone answering service is necessary.]]></description>
</item>
<item>
<title>Hiring a Call Center</title>
<link>http://EzineArticles.com/6835799</link>
<guid>http://EzineArticles.com/6835799</guid>
<pubDate>Tue, 24 Jan 2012 08:43:26 -0600</pubDate>
<description><![CDATA[Successful businesses grow, and they need more employees as they grow to handle the escalating amount of tasks. Business growth means accumulation of tasks, bigger demand in production, and relentless consumer calls. Which could mean your staff could do nothing but answer phone calls all day.]]></description>
</item>
<item>
<title>Call Recording Is Transforming the Way Healthcare Providers Do Business</title>
<link>http://EzineArticles.com/6826842</link>
<guid>http://EzineArticles.com/6826842</guid>
<pubDate>Mon, 23 Jan 2012 14:18:29 -0600</pubDate>
<description><![CDATA[In the healthcare industry, where patient privacy is key, call recording and reporting technologies help drive productivity, reduce overhead costs and optimize provider/patient communications. Healthcare professionals face unique challenges every day. Whether it's adhering to strict Health Insurance Portability and Accountability Act (HIPAA) regulations, implementing training and coaching programs for staff, or managing patient scheduling, optimizing healthcare provider communications and enhancing customer service can seem a bit overwhelming.]]></description>
</item>
<item>
<title>Customer Service Basics</title>
<link>http://EzineArticles.com/6826568</link>
<guid>http://EzineArticles.com/6826568</guid>
<pubDate>Mon, 23 Jan 2012 14:07:53 -0600</pubDate>
<description><![CDATA[Is the customer service in your business on the decline? It may be time to revisit some of the customer service basics that were emphasized in the initial training sessions before your business opened.]]></description>
</item>
<item>
<title>Should You Use A Toll Free Telephone Number For Your Home Businesses?</title>
<link>http://EzineArticles.com/6832632</link>
<guid>http://EzineArticles.com/6832632</guid>
<pubDate>Mon, 23 Jan 2012 13:35:34 -0600</pubDate>
<description><![CDATA[Build credibility to your business with a toll free telephone number. Learn how to find the right one for your business.]]></description>
</item>
<item>
<title>Take Care Of Customer Relationships Before Asking For The Referral</title>
<link>http://EzineArticles.com/6832623</link>
<guid>http://EzineArticles.com/6832623</guid>
<pubDate>Mon, 23 Jan 2012 13:15:23 -0600</pubDate>
<description><![CDATA[Is your interaction with customers more reactive than proactive? Would you like to see more referrals coming from your customers? If so, take a little time to strengthen your customer relationships with these easy to implement action items.]]></description>
</item>
<item>
<title>Customer Service &quot;Can or Can Not Do&quot;</title>
<link>http://EzineArticles.com/6828815</link>
<guid>http://EzineArticles.com/6828815</guid>
<pubDate>Mon, 23 Jan 2012 12:37:56 -0600</pubDate>
<description><![CDATA[I recently had a customer service experience that made me step back and think! I had made a reservation for myself and a couple of friends to fly down to Myrtle Beach for a mini golf vacation. I will spare the name of the airline but I will say they had a lot of spirit! On the day of the flight, I went on their web site to print my boarding pass only to find out I could NOT do that. I looked on the site for a phone number to call for help but there was none to be found. After doing an internet search and finding their phone number I was casually told that my evening flight had been CANCELLED and that we were rescheduled to a flight that had left 4hrs before my call!]]></description>
</item>
<item>
<title>Need for an Online Receptionist</title>
<link>http://EzineArticles.com/6830296</link>
<guid>http://EzineArticles.com/6830296</guid>
<pubDate>Mon, 23 Jan 2012 10:58:49 -0600</pubDate>
<description><![CDATA[If you are an entrepreneur, professional consultant or small business owner, there will be number of administrative issues you might have to deal with. Tens of people will be calling you every day to set an appointment with you or seek your assistance in a particular matter. If you don't have an office due to small scale of your business or even if you have one but you cannot afford a receptionist there, online receptionist is something that you require in these circumstances.]]></description>
</item>
<item>
<title>Leadership Coaching: Customer Management Tips For A Successful Business</title>
<link>http://EzineArticles.com/6817702</link>
<guid>http://EzineArticles.com/6817702</guid>
<pubDate>Mon, 23 Jan 2012 08:58:08 -0600</pubDate>
<description><![CDATA[Customers are what keep your business running. Here are useful customer management tips to keep existing customers and keep more coming to make your business gain huge profits.]]></description>
</item>
<item>
<title>The Benefits of Call Centers</title>
<link>http://EzineArticles.com/6826118</link>
<guid>http://EzineArticles.com/6826118</guid>
<pubDate>Fri, 20 Jan 2012 11:44:52 -0600</pubDate>
<description><![CDATA[It doesn't matter if you're selling cars, paper, computer software or toys; customer satisfaction is by far the most critical ingredient in the recipe for success. Even if your product is the best on the market, you will have problems if you fail to nurture your image in the eyes of consumers. These days, one of the biggest complaints customers have regarding businesses is poor or inadequate customer service.]]></description>
</item>
<item>
<title>The Different Features of a Cemetery Records System</title>
<link>http://EzineArticles.com/6822814</link>
<guid>http://EzineArticles.com/6822814</guid>
<pubDate>Fri, 20 Jan 2012 10:44:28 -0600</pubDate>
<description><![CDATA[Managing a cemetery is like managing any other business endeavor. It requires and makes use of advanced technology to help organize its operations and services.]]></description>
</item>
<item>
<title>Prolific Virtual Assistance Services</title>
<link>http://EzineArticles.com/6824781</link>
<guid>http://EzineArticles.com/6824781</guid>
<pubDate>Thu, 19 Jan 2012 16:08:25 -0600</pubDate>
<description><![CDATA[Outsourcing has become a common practice among all the business owners. They are looking for established companies who can offer their business with effectual and consistent services at cost-effective rates.]]></description>
</item>
<item>
<title>Advantages of Paperless Document Storage</title>
<link>http://EzineArticles.com/6824454</link>
<guid>http://EzineArticles.com/6824454</guid>
<pubDate>Thu, 19 Jan 2012 15:57:54 -0600</pubDate>
<description><![CDATA[Paperless document storage is the storage and management of documents in an office setting through electronic content management systems. Rather than having ceiling high stacks of documents, you can easily convert these documents into soft copy through document scanning and imaging and store them conveniently in hard disks and computer storage devices or microfilm document management systems. The process of conversion is usually handled by agencies that provide these document scanning and document imaging services.]]></description>
</item>
<item>
<title>Why Your Staff Need to Be Taught Customer Service From Day One</title>
<link>http://EzineArticles.com/6823694</link>
<guid>http://EzineArticles.com/6823694</guid>
<pubDate>Thu, 19 Jan 2012 14:29:39 -0600</pubDate>
<description><![CDATA[Successful businesses will all agree that excellent customer service is the lifeblood of an enterprise. This principle should also be understood by the staff or employees working for your company. The people who comprise your staff come from various backgrounds and others might have worked in previous companies. It is essential that they understand your company profile, its policies and procedures.]]></description>
</item>
<item>
<title>Designing a Service Design Model</title>
<link>http://EzineArticles.com/6826821</link>
<guid>http://EzineArticles.com/6826821</guid>
<pubDate>Thu, 19 Jan 2012 13:35:39 -0600</pubDate>
<description><![CDATA[Have you ever experienced annoyance or exasperation with inconsistent or slow service? Has any customer service or support proved unhelpful and unsupportive to your queries or requirements? Knowledgeable people will simply describe your experience as an encounter with a company or an organisation lacking in proper service design.]]></description>
</item>
<item>
<title>Business Calls - Get Them Right Or Lose Business</title>
<link>http://EzineArticles.com/6819417</link>
<guid>http://EzineArticles.com/6819417</guid>
<pubDate>Thu, 19 Jan 2012 11:39:03 -0600</pubDate>
<description><![CDATA[Business calls. I can't think of a business which wouldn't need to use them in some shape or form. They're crucial to survival even before you start on growth, branding and expansion. Cold calls, warm calls, frequent calls or one off calls, they're all equally important and lend an image of quality to the company. At least that's the plan. But are employees, and indeed, employers and managers behaving business like whilst on those calls?]]></description>
</item>
<item>
<title>Primary Services Provided by Inbound Call Centers</title>
<link>http://EzineArticles.com/6824869</link>
<guid>http://EzineArticles.com/6824869</guid>
<pubDate>Wed, 18 Jan 2012 16:24:53 -0600</pubDate>
<description><![CDATA[This article is about the inbound call centers and the crucial services provided by them. Inbound call centers provide various types of customer care services ranging from general query solving services to technical and specialized services. Know more about them through this article.]]></description>
</item>
<item>
<title>Service Management Executives Are Utilizing Strategies</title>
<link>http://EzineArticles.com/6820786</link>
<guid>http://EzineArticles.com/6820786</guid>
<pubDate>Wed, 18 Jan 2012 13:36:08 -0600</pubDate>
<description><![CDATA[The key to business success and growth is through its effective and efficient service management. It's important to create strategies in management of field services because this is the center or focal point of business growth for large corporations that operate using field servicing such as telecommunication, fleet services, information technology and other service-oriented companies. Even small enterprises need to strategize services of its company in order to draw out more customers and growth in sales.]]></description>
</item>
<item>
<title>Making Mobile Resource Management More Effective</title>
<link>http://EzineArticles.com/6820765</link>
<guid>http://EzineArticles.com/6820765</guid>
<pubDate>Wed, 18 Jan 2012 13:05:02 -0600</pubDate>
<description><![CDATA[Making mobile resource management more effective is the best way for companies to realize a return on their investments. This field focuses on maximizing the assets that are involved in the transportation of goods and consumer products. Resources can costs billions of dollars, and there are several things a firm can do to make their investments more effective.]]></description>
</item>
<item>
<title>What an Automated Medical Receptionist Does to Your Business</title>
<link>http://EzineArticles.com/6812787</link>
<guid>http://EzineArticles.com/6812787</guid>
<pubDate>Wed, 18 Jan 2012 08:41:00 -0600</pubDate>
<description><![CDATA[Granted that you have a staff that can be trusted in keeping your medical practice's reputation of utmost privacy, it still helps to have a backup system in place. To keep your patients' records private at all times is another reason for the existence of office automation software. Since the medical receptionist is at the heart of your healthcare services, it would do your business good if you can find a backup receptionist who performs with utmost secrecy. It is in this regard that a virtual receptionist can come in handy.]]></description>
</item>
<item>
<title>Decreasing Cost and Increasing Customer Satisfaction by Implementing Service Automation Solutions</title>
<link>http://EzineArticles.com/6820776</link>
<guid>http://EzineArticles.com/6820776</guid>
<pubDate>Tue, 17 Jan 2012 15:14:11 -0600</pubDate>
<description><![CDATA[Smart-phones, through the entire of their network, software and hardware providers, are balanced to hassles mobile service management workflows in the activities of enterprise. Activity purchasers and industrial support developments will soon start groaning below the problems strain they were not intended or planned to answer.]]></description>
</item>
<item>
<title>Service Automation Solutions</title>
<link>http://EzineArticles.com/6820780</link>
<guid>http://EzineArticles.com/6820780</guid>
<pubDate>Tue, 17 Jan 2012 15:13:21 -0600</pubDate>
<description><![CDATA[Controlling costs with service automation solutions can help to retain customers. Competition is a vital concern of most businesses. This process can reduce the costs associated with deploying service technicians and with the service tasks. By controlling the service process, the customers will be more satisfied with less downtime for service operations. Organizing the tasks that are needed to perform a field repair for a customer allows for more structure when pricing a contract.]]></description>
</item>
<item>
<title>Negotiating the Best Possible Service Level Agreement</title>
<link>http://EzineArticles.com/6820782</link>
<guid>http://EzineArticles.com/6820782</guid>
<pubDate>Tue, 17 Jan 2012 15:12:36 -0600</pubDate>
<description><![CDATA[In every business, there must be an understanding of the responsibilities, priorities, services, warranties, and guarantees. Service provider contracts gives specific details of the terms and levels of service to their clients. Definable goals, standards and expectations most often happen within a particular time frame. Meeting all client needs is the key to obtaining profits.]]></description>
</item>
<item>
<title>Outsourcing Field Service Companies and Customer Satisfaction</title>
<link>http://EzineArticles.com/6820613</link>
<guid>http://EzineArticles.com/6820613</guid>
<pubDate>Tue, 17 Jan 2012 15:01:16 -0600</pubDate>
<description><![CDATA[There has been an incremental growth, particularly within the last 5 years, of the levels of overall customer satisfaction with the outsourcing and growth of various field services companies in keeping with the increased use of outsourced skills and automated processes. For the most part, these consist of technical and/ or repair positions in which the outcome is generally predictable and require little specialized expertise outside of the immediate repair or maintenance issues.]]></description>
</item>
<item>
<title>Field Service Companies' Challenges in 2012</title>
<link>http://EzineArticles.com/6820615</link>
<guid>http://EzineArticles.com/6820615</guid>
<pubDate>Tue, 17 Jan 2012 15:00:20 -0600</pubDate>
<description><![CDATA[Starting a field service company is a great way to diversify your portfolio and extend the reach and exposure of your business products and services. Field service companies greatly differ in the products retailed, including copies, retail goods, aircraft and so on, in the field or on a remote location from the main manufacturing facility or company store.]]></description>
</item>
<item>
<title>Implementing CRM for Field Service Management</title>
<link>http://EzineArticles.com/6820618</link>
<guid>http://EzineArticles.com/6820618</guid>
<pubDate>Tue, 17 Jan 2012 15:00:07 -0600</pubDate>
<description><![CDATA[Implementing strategies like CRM for field service management is crucial these days. Building customer relations is critical in keeping your company at the top and the key to doing this is no longer limited to your front liners but even those in field service must be equipped. Your employees represent you everywhere they go and wherever they are, your reputation depends not just on your products and services but also with your human resources.]]></description>
</item>
<item>
<title>Best Practices for Field Service Management</title>
<link>http://EzineArticles.com/6820627</link>
<guid>http://EzineArticles.com/6820627</guid>
<pubDate>Tue, 17 Jan 2012 14:59:45 -0600</pubDate>
<description><![CDATA[Best practices for field service management are the differentiators that establish the leaders in field service CRM (customer relationship management). Organizational elements that sustain field service management are effective deployment, efficient inventories, accurate communications and overall satisfied customers.]]></description>
</item>
<item>
<title>Walls Don't Have Ears, But Customers and Employees Do</title>
<link>http://EzineArticles.com/6815992</link>
<guid>http://EzineArticles.com/6815992</guid>
<pubDate>Tue, 17 Jan 2012 14:59:05 -0600</pubDate>
<description><![CDATA[The other day I was in a toy store when I heard a manager say something that left me absolutely dumbfounded. She was at the back of the store when one of her employees approached her, complaining about a "problem" customer. In a mocking tone of voice, the employee said "OK, now she's demanding to talk to a manager. She's still pissed about the wait." The manager's response: "Ugggghhhh... If she doesn't like it, she can just leave. I don't care if she doesn't shop here. I don't have time..."]]></description>
</item>
<item>
<title>Take Your Business Into the Fast Lane With CRM</title>
<link>http://EzineArticles.com/6820204</link>
<guid>http://EzineArticles.com/6820204</guid>
<pubDate>Tue, 17 Jan 2012 13:10:19 -0600</pubDate>
<description><![CDATA[There are many areas of business where speed is incredibly important. Customers demand a quick response to their inquiries, and a rapid resolution of any issues they raise. This requires quick reaction from all areas of a business organization whether small, medium or large.]]></description>
</item>
<item>
<title>Tips to Maximize Your Appointment Reminder Software</title>
<link>http://EzineArticles.com/6818319</link>
<guid>http://EzineArticles.com/6818319</guid>
<pubDate>Tue, 17 Jan 2012 13:00:21 -0600</pubDate>
<description><![CDATA[The purpose of an appointment reminder is to hopefully reduce your no-show rate by 20%. It's a good number but there is no guarantee that it will hold true for your business. If you have such reminder in place but are still losing a lot due to high no show rates, then there are two possible reasons: your reminder software is not working as well as you expected or you are not fully optimizing its services. So after reviewing your current office automation setup and you've determined that the problem you face is the latter, here are some tips to help you.]]></description>
</item>
<item>
<title>Making a Great First Impression - Tips on How to Hold Successful Meetings</title>
<link>http://EzineArticles.com/6815413</link>
<guid>http://EzineArticles.com/6815413</guid>
<pubDate>Tue, 17 Jan 2012 11:23:48 -0600</pubDate>
<description><![CDATA[Regardless of which industry you work in, making a strong first impression is critical if you are to win over new clients. To ensure you manage that, you must prepare. Preparation is the key to success.]]></description>
</item>
<item>
<title>Questions to Ask a Fulfillment Service</title>
<link>http://EzineArticles.com/6815850</link>
<guid>http://EzineArticles.com/6815850</guid>
<pubDate>Tue, 17 Jan 2012 10:40:28 -0600</pubDate>
<description><![CDATA[Small business owners with designs on growth know that in order for a customer base to expand, one's operations need to grow proportionally. If you want to ship more products and ensure that what is sent arrives safely, you need to utilize the right tools - a capable staff and secure warehouse, and reasonable costs on shipping. Hiring a third-party company to take care of your business fulfillment needs is a great way to encourage growth and promote faster turnaround on shipping, as well as improve inventory management. Finding the right company to work with you, though, may require some research.]]></description>
</item>
<item>
<title>Earn and Re-Earn Your Customers' Loyalty</title>
<link>http://EzineArticles.com/6818771</link>
<guid>http://EzineArticles.com/6818771</guid>
<pubDate>Tue, 17 Jan 2012 09:51:48 -0600</pubDate>
<description><![CDATA[When I am traveling in the U.S., my favorite airline is Southwest Airlines. It is very obvious to me that they understand that customer service is more than just a public relations statement. For example, they give you the option of having a customer service phone representative call you back instead of waiting on hold for a long time. Just recently, I had two business trips that required me to seek out other airlines because Southwest did not provide flights to those cities. So I flew on two different airlines, and both failed...miserably.]]></description>
</item>
<item>
<title>Field Services Key to Your Company's Bottom Line</title>
<link>http://EzineArticles.com/6820650</link>
<guid>http://EzineArticles.com/6820650</guid>
<pubDate>Tue, 17 Jan 2012 09:46:17 -0600</pubDate>
<description><![CDATA[Many entrepreneurs recognize that field services are not only good for building public relations but also significantly increase the bottom line. They know that satisfied customers are great advertisements as well as the people who return to buy new or improved products. Therefore, assuring the customer that he or she will have little or no down time with that new purchase builds confidence in the product as well as your reputation as a dependable business person.]]></description>
</item>
<item>
<title>Streamlining Mobile Resource Management</title>
<link>http://EzineArticles.com/6820655</link>
<guid>http://EzineArticles.com/6820655</guid>
<pubDate>Tue, 17 Jan 2012 09:45:52 -0600</pubDate>
<description><![CDATA[The ability to coordinate a several different workers while out in the field is a key to success in the modern business world. Without the ability to efficiently schedule staff, a business is losing out on precious dollars lost by delays in service. When out in the field, the workers need a valid way of receiving information that indicates where and when they should be at certain places. With mobile resource management, you can send information via text on a mobile device to coordinate your staff.]]></description>
</item>
<item>
<title>Field Service Training - The Cog In The Business Wheel</title>
<link>http://EzineArticles.com/6820646</link>
<guid>http://EzineArticles.com/6820646</guid>
<pubDate>Tue, 17 Jan 2012 09:43:34 -0600</pubDate>
<description><![CDATA[For corporations that offer equipment and full systems to customers, installation, operations, maintenance and repair services are key to maintaining solid customer relationships. This usually places the focus on timely, effective training of field service technicians. A comprehensive field service training program is worth its weight in gold, not to mention long-term sustainable revenues.]]></description>
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<title>Customizable Commercial Walk in Coolers for Your Store</title>
<link>http://EzineArticles.com/6811878</link>
<guid>http://EzineArticles.com/6811878</guid>
<pubDate>Mon, 16 Jan 2012 15:50:29 -0600</pubDate>
<description><![CDATA[Globalization has brought about a radical change in the lifestyle of people around the world and the effect can be felt most in the accessibility of products. Now, fresh exotic fruits from as far as California are available in the arid regions of the gulf. Transportation and storage facilities have also undergone changes to meet the growing demand.]]></description>
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<title>Five Reasons to Outsource Your Fulfillment Services</title>
<link>http://EzineArticles.com/6815775</link>
<guid>http://EzineArticles.com/6815775</guid>
<pubDate>Mon, 16 Jan 2012 13:50:38 -0600</pubDate>
<description><![CDATA[As an entrepreneur managing a growing business, be it selling clothing or electronics or anything in between, you always need to stay one step ahead of the competition. You must provide quality products at the best prices - that much is a given - but your job doesn't end once the sale is made. You must assure your customers that all orders are packaged correctly and shipped on time. If you run a small company, the fulfillment tasks involved can become overwhelming if you do not know how to handle an onslaught of orders. Outsourcing your fulfillment to a company experienced with logistics can get you back into business.]]></description>
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<title>Five Attributes That Lead to Exceptional Customer Service and Excellent Ratings From Your Customers</title>
<link>http://EzineArticles.com/6819382</link>
<guid>http://EzineArticles.com/6819382</guid>
<pubDate>Mon, 16 Jan 2012 09:08:29 -0600</pubDate>
<description><![CDATA[As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level. This article illustrates how five attributes can lead to exceptional customer service and excellent ratings from your customers. I refer to these attributes as the PAULA Customer Service Success Program. These attributes are: pleasant disposition, attitude that is positive, understanding customer's needs, laughter and attention to the customer's needs.]]></description>
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<title>Help Desk Solutions</title>
<link>http://EzineArticles.com/6814043</link>
<guid>http://EzineArticles.com/6814043</guid>
<pubDate>Mon, 16 Jan 2012 08:55:36 -0600</pubDate>
<description><![CDATA[Help desk solution decisions can positively impact your bottom line by allowing you to quickly respond to customers needs. Help desk solutions can be the difference between keeping a client happy when they come to you for help or prompting them to look around for other solutions.]]></description>
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<title>Making Cheap Calls Is Now Possible With SIP Termination</title>
<link>http://EzineArticles.com/6812177</link>
<guid>http://EzineArticles.com/6812177</guid>
<pubDate>Fri, 13 Jan 2012 13:39:27 -0600</pubDate>
<description><![CDATA[All of us are aware of the fact that making calls to an international country is quite expensive. Using a landline connection or mobile phone is not a cost-effective way because network providers constantly raise the prices.]]></description>
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<title>Top 10 Customer Service Trends for 2012</title>
<link>http://EzineArticles.com/6810112</link>
<guid>http://EzineArticles.com/6810112</guid>
<pubDate>Fri, 13 Jan 2012 13:07:06 -0600</pubDate>
<description><![CDATA[2011 was a transformative year in business, as Customer Experience was thrust into the forefront of organizational success. As Bank of America learned when they tried to add new service charges to their ATM card holders, companies who put their own needs in front of their customers' now do so at their own peril. With 2012 now upon us, here are 10 customer service trends to look for]]></description>
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<title>Listen to Your Hotel Guests and Turn 'No' Into 'Yes'</title>
<link>http://EzineArticles.com/6812976</link>
<guid>http://EzineArticles.com/6812976</guid>
<pubDate>Fri, 13 Jan 2012 11:02:57 -0600</pubDate>
<description><![CDATA[Have you ever stayed in a hotel or eaten in a restaurant where the staff and management have been so hell bent on the rules that it's impossible to get what you want? I'm sure we all have. And will we ever go back there? I doubt it. But allowing the attitude that anything goes can be damaging to your bottom line, especially if you are a small hotel. And it can be confusing for staff. So how do you strike the balance?]]></description>
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