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<title>Bob Selden - EzineArticles Expert Author</title>
<link>http://EzineArticles.com/expert/Bob_Selden</link>
<pubDate>Tue, 14 Feb 2012 17:24:02 -0600</pubDate>
<image><title>Bob Selden - EzineArticles Expert Author</title>
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<copyright>Copyright 2012 EzineArticles.com - All Rights Reserved.</copyright>
<description><![CDATA[Bob Selden is the author of the newly published "What To Do When You Become The Boss" - a self help book for new managers.  He is currently researching topics for his new book on teams.  Please email your suggestions for inclusion to Bob via The National Learning Institute.]]></description>
<lastBuildDate>Wed, 23 Sep 2009 15:48:12 -0500</lastBuildDate>
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<title>What's Your New Boss Like?</title>
<link>http://EzineArticles.com/2972340</link>
<guid>http://EzineArticles.com/2972340</guid>
<pubDate>Wed, 23 Sep 2009 15:48:12 -0500</pubDate>
<description><![CDATA[What influences the relationship between the new boss and the group? Do these influences impact the performance of individuals or the entire group?]]></description>
</item>
<item>
<title>Managers in Higher Education Must Harness Power, Politics</title>
<link>http://EzineArticles.com/2787319</link>
<guid>http://EzineArticles.com/2787319</guid>
<pubDate>Fri, 21 Aug 2009 13:08:12 -0500</pubDate>
<description><![CDATA[Competition for resources - internal and external - means power and politics become even greater issues for managers in higher education today. Add to that the closer scrutiny of performance, both academic and administrative, and managers in higher education face some real challenges.
]]></description>
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<item>
<title>15 Years in the Making!</title>
<link>http://EzineArticles.com/2749824</link>
<guid>http://EzineArticles.com/2749824</guid>
<pubDate>Fri, 14 Aug 2009 11:45:08 -0500</pubDate>
<description><![CDATA[Actually, it probably started a little earlier than that. In 1974 the US Securities and Exchange Commission introduced deregulation of brokerage commission costs. Prior to this, it would cost a broker or trader approximately $1 commission per traded share. Today that figure is somewhat like $0.01 per share.]]></description>
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<item>
<title>20 is the Magic Number</title>
<link>http://EzineArticles.com/2696536</link>
<guid>http://EzineArticles.com/2696536</guid>
<pubDate>Tue, 04 Aug 2009 16:02:39 -0500</pubDate>
<description><![CDATA[What gets rewarded usually gets done. So, when CEOs earn more than 364 times the pay of the average worker, it's only natural they will focus almost exclusively on short term, bottom-line results. There has to be a better way. So what is the appropriate way to pay a CEO?]]></description>
</item>
<item>
<title>Service is the Key to Survival in Today's Climate</title>
<link>http://EzineArticles.com/1799248</link>
<guid>http://EzineArticles.com/1799248</guid>
<pubDate>Fri, 19 Dec 2008 15:54:43 -0600</pubDate>
<description><![CDATA[It's been said that your first time customer, even your first time visitor (say to your website) is always the highest cost to you. But it's the repeat customers and visitors that really provide the best returns.]]></description>
</item>
<item>
<title>Tough Times Call For Tough Training</title>
<link>http://EzineArticles.com/1736698</link>
<guid>http://EzineArticles.com/1736698</guid>
<pubDate>Tue, 02 Dec 2008 10:02:23 -0600</pubDate>
<description><![CDATA[Training takes time and money - two resources that are in short supply at the moment. Here's a suggestion that may help reduce costs and at the same time, improve the bottom line.]]></description>
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<item>
<title>Creating an Image - Can a Speech Do It?</title>
<link>http://EzineArticles.com/1668016</link>
<guid>http://EzineArticles.com/1668016</guid>
<pubDate>Mon, 10 Nov 2008 16:07:52 -0600</pubDate>
<description><![CDATA[Do you ever have to present to large audiences? What's the message and image you want to convey? Recent research is in line with the US presidential candidates' performances. They give some good clues.]]></description>
</item>
<item>
<title>Customer Service Vs Customer Satisfaction - What's the Difference?</title>
<link>http://EzineArticles.com/1405804</link>
<guid>http://EzineArticles.com/1405804</guid>
<pubDate>Thu, 14 Aug 2008 13:10:57 -0500</pubDate>
<description><![CDATA[When was the last time you received great service? Why was it great? Perhaps this short article will resonate with you. Importantly, it provides some simple clues for developing effective customer service training. Enjoy!]]></description>
</item>
<item>
<title>Is the World Flat Or Round? Decisions For Trainers of Virtual Teams</title>
<link>http://EzineArticles.com/1402316</link>
<guid>http://EzineArticles.com/1402316</guid>
<pubDate>Wed, 13 Aug 2008 14:32:25 -0500</pubDate>
<description><![CDATA[How does the modern organisation cope with the challenge of working across space and time? Many now have matrix structures and internationally based project groups, teams and committees. For trainers working with virtual teams in a matrix structure, despite the improved forms of communication available, there are many challenges. How are they managed?]]></description>
</item>
<item>
<title>Is Business Acumen a Substitute For Leadership?</title>
<link>http://EzineArticles.com/1388177</link>
<guid>http://EzineArticles.com/1388177</guid>
<pubDate>Fri, 08 Aug 2008 13:41:36 -0500</pubDate>
<description><![CDATA[If the top of an organisation is full of people with business or technical skills but little grasp of how to manage people, problems can quickly ensue. Because running a business is not just about the balance sheet.]]></description>
</item>
<item>
<title>The Aging Workforce - A Disappearing Asset?</title>
<link>http://EzineArticles.com/1379489</link>
<guid>http://EzineArticles.com/1379489</guid>
<pubDate>Wed, 06 Aug 2008 10:10:01 -0500</pubDate>
<description><![CDATA[Organisations throughout the developed world face two key challenges. How do they keep their best, most experienced and knowledgeable people? And how can they make better use of those who are considering retirement?]]></description>
</item>
<item>
<title>Do You Know Who Are Your Customers?</title>
<link>http://EzineArticles.com/1378216</link>
<guid>http://EzineArticles.com/1378216</guid>
<pubDate>Tue, 05 Aug 2008 16:13:14 -0500</pubDate>
<description><![CDATA[Knowing who its customers are is the foundation for any successful organisation. And as the US Federal Aviation Administration has demonstrated, getting this wrong can be disastrous.]]></description>
</item>
<item>
<title>You've Just Been Snubbed - What Now?</title>
<link>http://EzineArticles.com/1215617</link>
<guid>http://EzineArticles.com/1215617</guid>
<pubDate>Tue, 03 Jun 2008 16:57:55 -0500</pubDate>
<description><![CDATA[We all have those moments or occasions when we feel "down". How do we get out of these troughs and get back on track again? Here's some quick advice on how to work in the three key areas - mind, body and emotion.]]></description>
</item>
<item>
<title>Can Emails Improve Your Customer Service And Relationships?</title>
<link>http://EzineArticles.com/1198792</link>
<guid>http://EzineArticles.com/1198792</guid>
<pubDate>Wed, 28 May 2008 14:58:46 -0500</pubDate>
<description><![CDATA[Good email service becomes more important when the economy takes a dip. Many businesses lament the fact that people tighten their belts and buy less when the economy contracts. Yes, that's true. But they still buy. The real difference is that they probably buy less and from a more select group of suppliers. In times like this, you need to set yourself apart from the pack - why not do it by way of more personal email service?]]></description>
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<item>
<title>An Open Letter To Young Managers</title>
<link>http://EzineArticles.com/1129569</link>
<guid>http://EzineArticles.com/1129569</guid>
<pubDate>Fri, 25 Apr 2008 15:13:00 -0500</pubDate>
<description><![CDATA[Young managers face a challenging time. They have the enthusiasm and motivation, but may be seen by others as lacking experience. How does a new manager overcome this perceived lack of experience?]]></description>
</item>
<item>
<title>Turning Managers Into Coaches - The Challenges!</title>
<link>http://EzineArticles.com/1088779</link>
<guid>http://EzineArticles.com/1088779</guid>
<pubDate>Fri, 04 Apr 2008 09:18:51 -0500</pubDate>
<description><![CDATA[As a trainer, turning managers into coaches is a real challenge. We'd probably all like to think that all managers can become coaches' but can they?]]></description>
</item>
<item>
<title>Managing The Performance of Teams - Two Critical Dimensions</title>
<link>http://EzineArticles.com/1085890</link>
<guid>http://EzineArticles.com/1085890</guid>
<pubDate>Fri, 04 Apr 2008 09:17:38 -0500</pubDate>
<description><![CDATA[Often managers put a lot of effort into teamwork when perhaps it's not necessary. Is there more to teamwork than meets the eye?]]></description>
</item>
<item>
<title>An Ineffective Manager Can Cost The Organisation $1 Million</title>
<link>http://EzineArticles.com/1075210</link>
<guid>http://EzineArticles.com/1075210</guid>
<pubDate>Mon, 31 Mar 2008 15:07:42 -0500</pubDate>
<description><![CDATA[Training of new managers can be a great boost to organisations who are keen to improve their bottom line. Not only are good managers more productive than their counterparts, but an effective manager who also shows good leadership skills, can have a major impact on both their direct reports and indeed their peers.]]></description>
</item>
<item>
<title>Corporate Values Provide Strong Foundations for Organisational Effectiveness</title>
<link>http://EzineArticles.com/1068494</link>
<guid>http://EzineArticles.com/1068494</guid>
<pubDate>Thu, 27 Mar 2008 10:53:39 -0500</pubDate>
<description><![CDATA[The values an organisation holds and shares with its people can be instilled and reinforced through its management education and development efforts. Does this have an impact on organisational alignment and in particular, managerial decision making? What's the CEOs role?]]></description>
</item>
<item>
<title>The Secret To Getting Your Team Engaged</title>
<link>http://EzineArticles.com/1056266</link>
<guid>http://EzineArticles.com/1056266</guid>
<pubDate>Thu, 20 Mar 2008 15:07:34 -0500</pubDate>
<description><![CDATA[Does getting your team engaged mean asking them to sign a formal document, or have them all stand and sing the company song? Hardly (although I have heard of organisations doing just that). What it does mean is getting your team members on board by being attuned to their values and motives and aligning these with your team direction. How do you do this? This article outlines how you can involve your team in the process of engagement.]]></description>
</item>
<item>
<title>So, You'd Like To Become A Good Manager?</title>
<link>http://EzineArticles.com/1052935</link>
<guid>http://EzineArticles.com/1052935</guid>
<pubDate>Wed, 19 Mar 2008 11:35:26 -0500</pubDate>
<description><![CDATA[What do you need to become a good manager? Experience? Qualifications? Expertise? This article offers some practical advice for managers wishing to improve their effectiveness.]]></description>
</item>
<item>
<title>What Do You Get When You Pay People to Perform?</title>
<link>http://EzineArticles.com/552975</link>
<guid>http://EzineArticles.com/552975</guid>
<pubDate>Sat, 05 May 2007 17:51:08 -0500</pubDate>
<description><![CDATA[Why do organisations continue to throw money at performance issues? Perhaps if organisations were better managed and led, then there would not be the need to offer people incentives to perform, they might just "do it".]]></description>
</item>
<item>
<title>How To Select Your Boss - A Three Pronged Selection Strategy</title>
<link>http://EzineArticles.com/448593</link>
<guid>http://EzineArticles.com/448593</guid>
<pubDate>Fri, 09 Feb 2007 14:11:02 -0600</pubDate>
<description><![CDATA[Did you ever find out after starting in a new role that your boss was not all that you thought he or she might be? When applying for a new job, we are (rightly) concerned about putting our best foot forward and making sure that we are selected. Often we neglect the fact that it is a two way street - they select us and we select them. This article provides some sound "boss selection strategies."]]></description>
</item>
<item>
<title>Self Management for the New Manager</title>
<link>http://EzineArticles.com/422913</link>
<guid>http://EzineArticles.com/422913</guid>
<pubDate>Fri, 19 Jan 2007 05:21:19 -0600</pubDate>
<description><![CDATA[Are you a new manager? The new manager's role is challenging. Suddenly, you have moved from being a technical or professional expert where you knew most of the answers and how to really problem-solve, to being an "expert" people manager. This article suggests some ways to successfully manage the transition.]]></description>
</item>
<item>
<title>Managing Your Boss:  4 Rules To Live By and 4 Steps To Take</title>
<link>http://EzineArticles.com/421748</link>
<guid>http://EzineArticles.com/421748</guid>
<pubDate>Thu, 18 Jan 2007 11:16:01 -0600</pubDate>
<description><![CDATA[What's the number one reason for failure at work? A poor relationship with one's boss. There are some simple ways that can help build a good relationship. This article sets out 4 steps to take and 4 rules to follow to ensure a good relationship with one's boss.]]></description>
</item>
<item>
<title>Where Have All The Honest Managers Gone?</title>
<link>http://EzineArticles.com/420617</link>
<guid>http://EzineArticles.com/420617</guid>
<pubDate>Wed, 17 Jan 2007 08:57:04 -0600</pubDate>
<description><![CDATA[Is honesty missing from management today? Does honesty have any impact on morale, productivity, employee turnover? Find out the latest research results and how a manager can apply these results on a day to day basis.]]></description>
</item>
<item>
<title>Is There An Increasing Need For Leadership, Or Is It Just Hype? 5 Pointers for Potential Leaders</title>
<link>http://EzineArticles.com/391506</link>
<guid>http://EzineArticles.com/391506</guid>
<pubDate>Wed, 20 Dec 2006 09:59:22 -0600</pubDate>
<description><![CDATA[What does leadership mean today? Should it be left to those who have the formal responsibility for leading, or is there a role for everyone? This article suggests some practical ways in which leadership can be developed and implemented on a day to day basis]]></description>
</item>
<item>
<title>Coaching;  How To Help People Take Commitment For Their Development</title>
<link>http://EzineArticles.com/375896</link>
<guid>http://EzineArticles.com/375896</guid>
<pubDate>Mon, 04 Dec 2006 03:45:21 -0600</pubDate>
<description><![CDATA[Is there an alternative to telling someone what they should do or know? This article shows how a proven coaching method is implemented.]]></description>
</item>
<item>
<title>Why Do We Have Conflict At Work? The Ubiquitous Position Description</title>
<link>http://EzineArticles.com/354916</link>
<guid>http://EzineArticles.com/354916</guid>
<pubDate>Fri, 10 Nov 2006 07:44:42 -0600</pubDate>
<description><![CDATA[What causes conflict in the workp?ace? Personality differences? Cultural differences? Role ambiguity? This article sets out an interesting perspective.]]></description>
</item>
<item>
<title>Is There A Better Way To Give Bad News?  A 5 Step Process</title>
<link>http://EzineArticles.com/319040</link>
<guid>http://EzineArticles.com/319040</guid>
<pubDate>Thu, 05 Oct 2006 11:15:57 -0500</pubDate>
<description><![CDATA[As managers, we all have to give feedback from time to time that we consider to be "bad news" for the employee. Do you dread the times when you have to do this? Or perhaps, you handle the situation ok, but the employee's performance does not seem to improve as a result of your "counselling"? Article shows 5 steps for improved feedback.]]></description>
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<title>How To Select The Right Person For The Job - The Three Essentials</title>
<link>http://EzineArticles.com/310583</link>
<guid>http://EzineArticles.com/310583</guid>
<pubDate>Tue, 26 Sep 2006 12:48:07 -0500</pubDate>
<description><![CDATA[One of the most difficult tasks of management is to find the right person for the job. Bob Selden suggests some proven methods for improving your hit rate.]]></description>
</item>
<item>
<title>How To Select A Consultant - The Three Imperatives</title>
<link>http://EzineArticles.com/177517</link>
<guid>http://EzineArticles.com/177517</guid>
<pubDate>Thu, 13 Apr 2006 05:13:58 -0500</pubDate>
<description><![CDATA[If you've ever been faced with the task of selecting a consultant, or you do so regularly, Bob Selden of the National Learning Institute provides some helpful hints and perhaps some new approaches to selecting the most appropriate consultant.]]></description>
</item>
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<title>Management Training - Myth, Magic or Mayhem?</title>
<link>http://EzineArticles.com/174264</link>
<guid>http://EzineArticles.com/174264</guid>
<pubDate>Fri, 07 Apr 2006 15:56:33 -0500</pubDate>
<description><![CDATA[What's the most successful way to learn about being a good manager? Bob Selden of the National Learning Institute suggests some tips for all aspiring managers and a few pitfalls to avoid in their quest to become better managers.]]></description>
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<title>So, You Want To Be A Consultant!  4 Steps To Take On The Pathway To Success</title>
<link>http://EzineArticles.com/170593</link>
<guid>http://EzineArticles.com/170593</guid>
<pubDate>Fri, 31 Mar 2006 07:15:21 -0600</pubDate>
<description><![CDATA[If you've ever fancied getting into the consultancy profession, Bob Selden, who has been a successful consultant since 1987, suggests four steps to take.]]></description>
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<title>Are You Positive or Negative?  Does Your Behaviour Impact Those Around You And Can You Change It?</title>
<link>http://EzineArticles.com/166265</link>
<guid>http://EzineArticles.com/166265</guid>
<pubDate>Thu, 23 Mar 2006 16:40:13 -0600</pubDate>
<description><![CDATA[Ever wondred why some people seem to be so much more positive than others? Or perhaps, why when you are trying to get someone to do something for you, it has the opposite effect? In this article, Bob Selden suggests it may hsve something to do with your "locus of control".]]></description>
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<title>Email Etiquette - What's The Missing Link?</title>
<link>http://EzineArticles.com/165080</link>
<guid>http://EzineArticles.com/165080</guid>
<pubDate>Tue, 21 Mar 2006 07:39:33 -0600</pubDate>
<description><![CDATA[If you have ever had a negative response to one of your emails that you thought was quite straight forward, then this article is for you. Bob Selden of the National Learning Institute outlines what he believes to be THE Golden Rule for all emails.]]></description>
</item>
<item>
<title>When is Negotiating Not Negotiating? 4 Tips for Improved Success</title>
<link>http://EzineArticles.com/160834</link>
<guid>http://EzineArticles.com/160834</guid>
<pubDate>Mon, 13 Mar 2006 10:52:43 -0600</pubDate>
<description><![CDATA[We all encounter many negotiation situations daily. Our problem is that we don't always recognise them as negotiations, nor ourselves as negotiators. As a result, we enter these discussions less prepared than we could be. The result? Sometimes a less-than-successful outcome! This article shows how to understand some of the key principles of negotiating and four steps to implementing these successfully in all your negotiating situations.]]></description>
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<item>
<title>Management Meetings - Why Are They a Waste of Time? The 80-20 Rule and 5 Steps to Success</title>
<link>http://EzineArticles.com/155212</link>
<guid>http://EzineArticles.com/155212</guid>
<pubDate>Wed, 08 Mar 2006 16:41:55 -0600</pubDate>
<description><![CDATA[Meetings can be a waste of time. Find out how to make better use of your time as a participant or manager of meetings. The 80/20 rule is described to great effect with five helpful tips for designing and running more effective and rewarding meetings.]]></description>
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<item>
<title>Who's Got The Monkey Now?  How to Find Out How Well You Manage Your Time</title>
<link>http://EzineArticles.com/147636</link>
<guid>http://EzineArticles.com/147636</guid>
<pubDate>Sat, 18 Feb 2006 20:10:43 -0600</pubDate>
<description><![CDATA[Use the checklist in this article to discover whether you as a manager are; "A gatherer of monkeys".  The article gives some tips on how to recognise the signs for taking on too much work and two important rules on how to avoid this problem.]]></description>
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<title>Who Do You Need to Influence the Most? Four Simple Skills, When and How to Apply Them</title>
<link>http://EzineArticles.com/143648</link>
<guid>http://EzineArticles.com/143648</guid>
<pubDate>Mon, 13 Feb 2006 10:50:33 -0600</pubDate>
<description><![CDATA[Surprisingly, we can all improve our ability to influence others by merely sharpening the influencing skills we already have in our armoury and perhaps using them more appropriately according to the situation.  This article shows how.]]></description>
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<item>
<title>Have You Been Appreciated Lately? Six Steps to Make Yourself and Others Feel Better at Work</title>
<link>http://EzineArticles.com/140265</link>
<guid>http://EzineArticles.com/140265</guid>
<pubDate>Mon, 06 Feb 2006 14:54:03 -0600</pubDate>
<description><![CDATA[Six steps for giving the best incentive staff can get while at the same time making you feel good!]]></description>
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