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<title>Cynthia Clay - EzineArticles Expert Author</title>
<link>http://EzineArticles.com/expert/Cynthia_Clay</link>
<pubDate>Wed, 15 Feb 2012 04:28:47 -0600</pubDate>
<image><title>Cynthia Clay - EzineArticles Expert Author</title>
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<copyright>Copyright 2012 EzineArticles.com - All Rights Reserved.</copyright>
<description><![CDATA[Cynthia Clay is the Founder and President of NetSpeed Leadership, a training organization committed to helping clients develop their individual and leadership talent through cutting edge learning programs. Through their blended learning methodology, the company supports clients who want to launch programs, train participants, reinforce skills, and measure the impact. Their training programs include NetSpeed Leadership, featuring 23 half-day classroom modules followed by web-based reinforcement tools. Blazing Service, their newest program uses the same blended methods to help clients train customer service providers and ignite great customer service in their organizations. NetSpeed Leadership is headquartered in Seattle, Washington and is ... ]]></description>
<lastBuildDate>Sat, 05 May 2007 08:45:40 -0500</lastBuildDate>
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<title>Workplace Communication- What About Sarcasm?</title>
<link>http://EzineArticles.com/552504</link>
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<pubDate>Sat, 05 May 2007 08:45:40 -0500</pubDate>
<description><![CDATA[Sarcasm- it's a habitual behavior pattern that weakens teamwork. If you tend to make sarcastic comments in the name of fun, then this article is for you. Now ask yourself- why do you do it?]]></description>
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<title>Delegating - Ten Questions to Assess Your Skills</title>
<link>http://EzineArticles.com/520776</link>
<guid>http://EzineArticles.com/520776</guid>
<pubDate>Tue, 10 Apr 2007 09:48:18 -0500</pubDate>
<description><![CDATA[Delegating....we all know we should do it, yet many of us find myriad reasons to avoid it. I even heard someone recently state that delegating is just a traditional management tool that doesn't apply in his fast-paced world. He told me that he just wants everyone to roll up their sleeves and pitch in where they are needed....without prompting.]]></description>
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<title>Delegating to Gain Employee Engagement</title>
<link>http://EzineArticles.com/520768</link>
<guid>http://EzineArticles.com/520768</guid>
<pubDate>Tue, 10 Apr 2007 09:06:16 -0500</pubDate>
<description><![CDATA[The ability to delegate effectively is a crucial management skill that results in employee engagement and retention. There are six factors that must be in place for employees to feel engaged.]]></description>
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<title>Bossology: The Eight Techniques You Need to Manage Your Boss</title>
<link>http://EzineArticles.com/458791</link>
<guid>http://EzineArticles.com/458791</guid>
<pubDate>Sun, 18 Feb 2007 09:49:17 -0600</pubDate>
<description><![CDATA[Like most people, you have probably worked for a memorably bad boss. Whether you've been blessed with effective managers or cursed with ineffective managers, there are useful techniques for making the boss relationship work.]]></description>
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<title>Resolving Team Conflict-Nine Steps to Constructive Resolution</title>
<link>http://EzineArticles.com/445375</link>
<guid>http://EzineArticles.com/445375</guid>
<pubDate>Wed, 07 Feb 2007 10:34:56 -0600</pubDate>
<description><![CDATA[If you've ever worked on a team where one or more of the team members are in conflict, then you know just how stressful this situation can be. Left unresolved, conflicts between individuals can fester, spill over into the team's relationships, and seriously hinder productivity. What's a team leader to do?]]></description>
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<title>Motivational Tools to Engage Every Employee on Your Team</title>
<link>http://EzineArticles.com/432943</link>
<guid>http://EzineArticles.com/432943</guid>
<pubDate>Mon, 29 Jan 2007 09:56:21 -0600</pubDate>
<description><![CDATA[Skilled managers and team leaders know that when motivating employees one size does not fit all. Every person on your team is moved by some combination of internal and external motivators. What works for one employee might actually have the opposite effect for another employee. Your motivational tool kit needs to be revisited and refreshed regularly if you want to keep every individual engaged.
]]></description>
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<title>Building Your Team: Understanding and Appreciating Communication Style Differences</title>
<link>http://EzineArticles.com/421661</link>
<guid>http://EzineArticles.com/421661</guid>
<pubDate>Sat, 20 Jan 2007 13:07:04 -0600</pubDate>
<description><![CDATA[You've probably noticed that a good chunk of the world approaches problems, tasks, people, and play differently than you do. If you lead a team, you may have wondered why some people enjoy the camaraderie of team meetings while others suffer through those same meetings hoping they'll begin on time and end quickly. You may have discovered that the drive to action exhibited by some members of your team is balanced by the need to evaluate or analyze expressed by others on the team.
]]></description>
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<title>Delegating as a Motivational Tool</title>
<link>http://EzineArticles.com/414187</link>
<guid>http://EzineArticles.com/414187</guid>
<pubDate>Mon, 15 Jan 2007 11:23:32 -0600</pubDate>
<description><![CDATA[Managers who delegate regularly and delegate well create a motivating work environment for their employees. But it's not enough to simply hand off assignments and responsibilities and walk away. The manager needs to stay involved from describing the assignment clearly, to providing ongoing feedback, and finally acknowledging the work of the employee who completed the delegated task. So delegating is not a hands-off strategy or a way to off-load unpleasant tasks. ]]></description>
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<title>The Seven Characteristics of a High-Performing Team</title>
<link>http://EzineArticles.com/413346</link>
<guid>http://EzineArticles.com/413346</guid>
<pubDate>Sun, 14 Jan 2007 20:36:40 -0600</pubDate>
<description><![CDATA[If you lead a team, you know that the journey to high-performance is ongoing. It's the rare team that achieves high-performance and just stays there. In my business life, whether I've managed a team within an organization, or run my own company, it's been unusual to keep the same team together for longer than a year. Team members come and go, driven by the needs of the organization and their own career goals. And every time the members of a team changes, the team needs to regroup and refocus.
]]></description>
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<title>Setting Goals, Intentions and Themes for the New Year</title>
<link>http://EzineArticles.com/403442</link>
<guid>http://EzineArticles.com/403442</guid>
<pubDate>Sun, 07 Jan 2007 10:57:52 -0600</pubDate>
<description><![CDATA[As 2007 begins, take time to create the best year ever. Establishing goals, clarifying intentions, and selecting a theme for the year are three techniques that combine to support you in achieving the results you seek for yourself and your organization.]]></description>
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<title>Grow Your Consulting or Training Business: The Advantages of Affiliating with Strategic Partners</title>
<link>http://EzineArticles.com/398382</link>
<guid>http://EzineArticles.com/398382</guid>
<pubDate>Wed, 03 Jan 2007 10:54:13 -0600</pubDate>
<description><![CDATA[You've established your company. You've hung out your shingle, printed up those marketing brochures, and launched your website. You may even have found your first few clients. Now what?
]]></description>
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<title>Coaching Employees to Improve Performance: Finding the Coachable Moment</title>
<link>http://EzineArticles.com/393556</link>
<guid>http://EzineArticles.com/393556</guid>
<pubDate>Fri, 29 Dec 2006 12:30:00 -0600</pubDate>
<description><![CDATA[Coaching to help people improve their performance is one of those skills that is easy to talk about and a whole lot harder to do. In this article, learn what it means to help employees fail with support and how important it is to be present at those coachable moments. ]]></description>
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<title>Appraising Performance: Drop the Excuses, Take Time to Communicate, and Earn People's Respect</title>
<link>http://EzineArticles.com/393532</link>
<guid>http://EzineArticles.com/393532</guid>
<pubDate>Fri, 29 Dec 2006 11:12:11 -0600</pubDate>
<description><![CDATA[Do you hate giving annual performance appraisals to employees? I can assure you that you're in good company. Most managers complain about the performance of this task; however, it is is a vital communication function that keeps organizations running effectively. Take a look at some common excuses for avoiding the appraisal process. Make a personal commitment to performing this management responsibility well and earn the respect of your colleagues, boss, and staff.]]></description>
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<title>Influencing Others: Use Five Techniques that Get You What You Want in Any Situation</title>
<link>http://EzineArticles.com/393605</link>
<guid>http://EzineArticles.com/393605</guid>
<pubDate>Fri, 29 Dec 2006 08:10:26 -0600</pubDate>
<description><![CDATA[Did you ever wonder why people resist your efforts to get things done? To influence others, there are five simple interpersonal communication practices that you can use today. Try them with co-workers, customers, managers, and friends and see how you can achieve results with greater cooperation and less stress.]]></description>
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<title>Building Teamwork: Helping Your Team Take Responsibility for Their Results</title>
<link>http://EzineArticles.com/394404</link>
<guid>http://EzineArticles.com/394404</guid>
<pubDate>Thu, 28 Dec 2006 16:16:45 -0600</pubDate>
<description><![CDATA[The end of the year in an organization is often a time of  reflection and evaluation. As I look back over the decisions I have made over the past 12 months, I evaluate them to see how they have affected our company and what I might do differently. As I reflect, I am paying attention to that voice in my head that is tempted to blame our failures on other people (or organizations) while taking complete credit for our successes. If I want my team to work together effectively, I have to resist this impulse to assign blame or credit. 
]]></description>
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