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<title>Denise O'Berry - EzineArticles Expert Author</title>
<link>http://EzineArticles.com/expert/Denise_O&amp;#39;Berry</link>
<pubDate>Wed, 15 Feb 2012 02:49:13 -0600</pubDate>
<image><title>Denise O'Berry - EzineArticles Expert Author</title>
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<description><![CDATA[With more than two decades of operational and management experience, Denise O'Berry has developed a sharp eye for how businesses get bloated with inefficiencies, cross-purposes and miscommunication -- and how they can retool for a sleeker, smoother, strategically focused organization. An entrepreneur who quickly built her own successful consulting business, she helps other small business owners set priorities, take action to grow their business and create the balance they want between life and work. Her clients have ranged from telecommunications giants like Verizon to Mom-and-Pop retail shops with a primary focus on those having 10 or fewer employees and up ... ]]></description>
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<title>Team and Management Communication is a Two-Way Street</title>
<link>http://EzineArticles.com/4643486</link>
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<pubDate>Mon, 12 Jul 2010 15:41:16 -0500</pubDate>
<description><![CDATA[Team leaders have a tough job when it comes to communication. You have to adapt your communication style to get the most from team members and do it again when you're communicating with upper management. ]]></description>
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<item>
<title>Yes, We Need to Get Consensus on That Decision</title>
<link>http://EzineArticles.com/4561800</link>
<guid>http://EzineArticles.com/4561800</guid>
<pubDate>Mon, 28 Jun 2010 15:40:39 -0500</pubDate>
<description><![CDATA[Consensus decision making is misused in organizations all the time. Don't let it happen in yours.]]></description>
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<item>
<title>It Takes More Than Money To Motivate Team Members</title>
<link>http://EzineArticles.com/146483</link>
<guid>http://EzineArticles.com/146483</guid>
<pubDate>Thu, 16 Feb 2006 12:44:37 -0600</pubDate>
<description><![CDATA[How do you tap into that deep rooted value for each team member to motivate them when you can't offer more money?]]></description>
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<title>Are Self Directed Work Teams For You?</title>
<link>http://EzineArticles.com/146463</link>
<guid>http://EzineArticles.com/146463</guid>
<pubDate>Thu, 16 Feb 2006 12:26:32 -0600</pubDate>
<description><![CDATA[Moving your team to a self directed work team structure isn't all fun and games. There are pros and cons for every cultural change. Here are some to consider.]]></description>
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<item>
<title>Marketing Tip Sheets Work For You When You're Gone</title>
<link>http://EzineArticles.com/146037</link>
<guid>http://EzineArticles.com/146037</guid>
<pubDate>Wed, 15 Feb 2006 18:07:45 -0600</pubDate>
<description><![CDATA[How do you get noticed in this busy world? Creating a marketing tip sheet could be the answer.]]></description>
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<title>Getting Started In Affiliate Marketing</title>
<link>http://EzineArticles.com/145998</link>
<guid>http://EzineArticles.com/145998</guid>
<pubDate>Wed, 15 Feb 2006 17:09:14 -0600</pubDate>
<description><![CDATA[Trying to get started in affiliate marketing? Want to tap into that "make money while you sleep" dream? Here are the basics to help you get started.]]></description>
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<title>Affiliate Marketing Payment Types Defined</title>
<link>http://EzineArticles.com/146015</link>
<guid>http://EzineArticles.com/146015</guid>
<pubDate>Wed, 15 Feb 2006 17:05:31 -0600</pubDate>
<description><![CDATA[So you've decided to dip your toe into affiliate marketing, but those terms are all so confusing. This tip sheet helps you sort it all out.]]></description>
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<title>Turning Customer Mistakes Into Raving Fans</title>
<link>http://EzineArticles.com/64009</link>
<guid>http://EzineArticles.com/64009</guid>
<pubDate>Fri, 26 Aug 2005 10:49:07 -0500</pubDate>
<description><![CDATA[When you make a mistake with a customer, should you write them off as lost -- never to return again?

Nope. There have been numerous studies which show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who has...]]></description>
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<item>
<title>Do What Works</title>
<link>http://EzineArticles.com/64011</link>
<guid>http://EzineArticles.com/64011</guid>
<pubDate>Fri, 26 Aug 2005 10:41:10 -0500</pubDate>
<description><![CDATA[Most small business owners will try something once then give up. They expect customers to come pounding down the door to their business after just one message...]]></description>
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<title>Business Development Is Not An Event</title>
<link>http://EzineArticles.com/64017</link>
<guid>http://EzineArticles.com/64017</guid>
<pubDate>Fri, 26 Aug 2005 10:30:15 -0500</pubDate>
<description><![CDATA[Cash flow. To stay in business, you've got to keep a steady stream moving through your company.

A small business owner mentioned the other day that he has...]]></description>
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<title>Small Business Security No Passing Fad</title>
<link>http://EzineArticles.com/64016</link>
<guid>http://EzineArticles.com/64016</guid>
<pubDate>Fri, 26 Aug 2005 10:30:14 -0500</pubDate>
<description><![CDATA[How careful are you with the data you collect from your customers? How about the handling of money in your business. And passwords? What controls have you put in place to protect computer data? ]]></description>
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<title>Your Small Business Name -- Important?</title>
<link>http://EzineArticles.com/64012</link>
<guid>http://EzineArticles.com/64012</guid>
<pubDate>Fri, 26 Aug 2005 10:29:11 -0500</pubDate>
<description><![CDATA[You bet a name is important. Many small business owners try to come up with a clever name for their business rather than one that explains what they do. And, nine times out of ten, that is a mistake. Your business name should give your prospects some idea of what your business is about...]]></description>
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<title>The Email Trap</title>
<link>http://EzineArticles.com/64013</link>
<guid>http://EzineArticles.com/64013</guid>
<pubDate>Fri, 26 Aug 2005 10:25:12 -0500</pubDate>
<description><![CDATA[If you sit at a computer for most of the day, it's tempting to constantly check your email to see what's new. But that's a time management disaster if you're trying to make progress in your business. Resist the temptation. Here are some tips to help you get that time eating monster under control...]]></description>
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<title>Train Me -- But Follow Through</title>
<link>http://EzineArticles.com/64014</link>
<guid>http://EzineArticles.com/64014</guid>
<pubDate>Fri, 26 Aug 2005 10:24:13 -0500</pubDate>
<description><![CDATA[My mechanic has me trained. When I take my car in for an oil change, he places a sticker in the upper left hand corner of my windshield to remind me what date and mileage I should have my next maintenance completed. But every once in a while, he forgets to put the sticker on the window. Then I have to remember the date and mileage details...]]></description>
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<title>Listen To What The Marketing Experts Say</title>
<link>http://EzineArticles.com/64010</link>
<guid>http://EzineArticles.com/64010</guid>
<pubDate>Fri, 26 Aug 2005 10:21:09 -0500</pubDate>
<description><![CDATA[Listen To What The Marketing Experts Say - But more importantly, watch what they do. If you do much online shopping, you're sure to have seen some great, and not so great, sales letters urging you to get that oh-so-fabulous product that will solve...]]></description>
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<title>Set Yourself up for Trade Show Success</title>
<link>http://EzineArticles.com/64008</link>
<guid>http://EzineArticles.com/64008</guid>
<pubDate>Fri, 26 Aug 2005 10:21:06 -0500</pubDate>
<description><![CDATA[Of the many mistakes small business owners make, a big one is participating in trade shows and business expos without a strategy for turning those marketing opportunities into sales. Here are five tips to get you started...]]></description>
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<title>Are Search Engines Killing Your Business?</title>
<link>http://EzineArticles.com/60792</link>
<guid>http://EzineArticles.com/60792</guid>
<pubDate>Tue, 16 Aug 2005 12:00:00 -0500</pubDate>
<description><![CDATA[So what happens if a visitor lands on your website from the search engines and they're doing research for a product or service they'd like to buy? Are they gone in an instant never to return again? That could kill your business.
]]></description>
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<title>Small Business Publicity -- Worth It?</title>
<link>http://EzineArticles.com/60794</link>
<guid>http://EzineArticles.com/60794</guid>
<pubDate>Tue, 16 Aug 2005 12:00:00 -0500</pubDate>
<description><![CDATA[Publicity via news releases, along with building relationships with reporters and editors is really good for your small business. 
]]></description>
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<item>
<title>Marketing to Women -- Can I Buy You A Clue?</title>
<link>http://EzineArticles.com/60795</link>
<guid>http://EzineArticles.com/60795</guid>
<pubDate>Tue, 16 Aug 2005 12:00:00 -0500</pubDate>
<description><![CDATA[A while back a small business owner paid me a visit. He wanted help marketing his fitness business to women. Before we even started talking, he handed me his business card. The card was very professional and said all the right things. But it also included a huge blunder.]]></description>
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<title>What Your Small Business Can Learn From The Doctor</title>
<link>http://EzineArticles.com/60796</link>
<guid>http://EzineArticles.com/60796</guid>
<pubDate>Tue, 16 Aug 2005 12:00:00 -0500</pubDate>
<description><![CDATA[Most doctors never distinguish the difference between customers and patients. That's why they have waiting rooms instead of reception areas. ]]></description>
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<item>
<title>Voice Mail Waste of Time?</title>
<link>http://EzineArticles.com/60800</link>
<guid>http://EzineArticles.com/60800</guid>
<pubDate>Tue, 16 Aug 2005 12:00:00 -0500</pubDate>
<description><![CDATA[One of the biggest time wasters is voice mail. Sometimes trying to connect with a real human is like playing a game of "tag, you're it."]]></description>
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<item>
<title>Small Business Support Equals Survival</title>
<link>http://EzineArticles.com/60806</link>
<guid>http://EzineArticles.com/60806</guid>
<pubDate>Tue, 16 Aug 2005 12:00:00 -0500</pubDate>
<description><![CDATA[Support is critical for your small business survival. You may shy away from the thought of having an advisory board to guide you through your rough spots, but having a group of professionals who are willing to be your sounding board can mean the difference between success and failure.]]></description>
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<item>
<title>Small Business Customer Service Can Work Against You</title>
<link>http://EzineArticles.com/60788</link>
<guid>http://EzineArticles.com/60788</guid>
<pubDate>Tue, 16 Aug 2005 12:00:00 -0500</pubDate>
<description><![CDATA[When you first roll out a customer perk, you need to walk through the process in your company just like you were a customer. That gives you an opportunity to fix any kinks or holes in the process before your customers are exposed to it. Then on a regular basis, every three to six months, you need to do a quality check to ensure the process is still working and make adjustments as necessary.]]></description>
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<item>
<title>But We've Always Done It This Way</title>
<link>http://EzineArticles.com/60803</link>
<guid>http://EzineArticles.com/60803</guid>
<pubDate>Tue, 16 Aug 2005 12:00:00 -0500</pubDate>
<description><![CDATA[Sacred cows take a long time to die. We get comfortable in the way we do things and lose sight of how they could be improved. Here's an interesting story.]]></description>
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<item>
<title>How To Promote Your Online Store</title>
<link>http://EzineArticles.com/57671</link>
<guid>http://EzineArticles.com/57671</guid>
<pubDate>Sun, 07 Aug 2005 16:53:25 -0500</pubDate>
<description><![CDATA[You took the leap and built your online store. Now you're waiting for the money to roll in and it's not. What should you do?]]></description>
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<title>Are You Leveraging Your Business Network?</title>
<link>http://EzineArticles.com/45620</link>
<guid>http://EzineArticles.com/45620</guid>
<pubDate>Thu, 23 Jun 2005 11:30:03 -0500</pubDate>
<description><![CDATA[Connections are crucial for business success, but it's not so much who you know as who knows you. Don't become lax at maintaining your professional network.]]></description>
</item>
<item>
<title>Downsizing Your Team</title>
<link>http://EzineArticles.com/45602</link>
<guid>http://EzineArticles.com/45602</guid>
<pubDate>Thu, 23 Jun 2005 11:07:00 -0500</pubDate>
<description><![CDATA[Open communication with your team during downsizing is a must. Part of the 'Ask the Team Doc' Q&A article series.]]></description>
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<title>Team Building Survey Reveals Clues, Not Answers</title>
<link>http://EzineArticles.com/45597</link>
<guid>http://EzineArticles.com/45597</guid>
<pubDate>Thu, 23 Jun 2005 10:29:54 -0500</pubDate>
<description><![CDATA[Your team building survey should serve as a catalyst for further research, not as the definitive answer. Part of the 'Ask the Team Doc' Q&A series.]]></description>
</item>
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<title>How To Help A Sick Team Become Healthy</title>
<link>http://EzineArticles.com/45593</link>
<guid>http://EzineArticles.com/45593</guid>
<pubDate>Thu, 23 Jun 2005 10:01:54 -0500</pubDate>
<description><![CDATA[How to fix a team that is full of animosity, has fragmented interpersonal relationships, mistrust and infighting. Part of the "Ask the Team Doc" Q&A series.]]></description>
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<title>Sharpen Your Business Networking Skill To Grow Your Small Business</title>
<link>http://EzineArticles.com/39601</link>
<guid>http://EzineArticles.com/39601</guid>
<pubDate>Sun, 29 May 2005 08:52:37 -0500</pubDate>
<description><![CDATA[Laid Off? Starting a small business? How do you revive your network when you need it the most?]]></description>
</item>
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<title>10 Things You Can Do Now To Prepare For Hurricane Season</title>
<link>http://EzineArticles.com/35813</link>
<guid>http://EzineArticles.com/35813</guid>
<pubDate>Fri, 13 May 2005 06:54:48 -0500</pubDate>
<description><![CDATA[According to a recent survey from the National Hurricane Survival Initiative, the residents in hurricane prone states -- from Maine to Texas -- aren't anywhere near prepared for what they might face. Here are 10 quick tips to help you prepare.]]></description>
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<title>Business Disaster? Won't Happen to Me</title>
<link>http://EzineArticles.com/35288</link>
<guid>http://EzineArticles.com/35288</guid>
<pubDate>Wed, 11 May 2005 11:32:58 -0500</pubDate>
<description><![CDATA[As fast as you can say business disaster, your business can go up in smoke. Any small business owner can minimize the damage by simply having proactive strategies in place to deal with an emergency when it happens.]]></description>
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<title>The End -- Fireworks or Fizzle?</title>
<link>http://EzineArticles.com/23123</link>
<guid>http://EzineArticles.com/23123</guid>
<pubDate>Wed, 23 Mar 2005 21:28:35 -0600</pubDate>
<description><![CDATA[What will the headline say about your small business when it ends?]]></description>
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<title>Can Your Business Run Without You?</title>
<link>http://EzineArticles.com/23121</link>
<guid>http://EzineArticles.com/23121</guid>
<pubDate>Wed, 23 Mar 2005 21:03:36 -0600</pubDate>
<description><![CDATA[What would happen if you decided to take an extended vacation? Would you still have the same business results when you returned?]]></description>
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<title>Three Business Lessons From The US Postal Service</title>
<link>http://EzineArticles.com/13875</link>
<guid>http://EzineArticles.com/13875</guid>
<pubDate>Thu, 10 Feb 2005 04:14:18 -0600</pubDate>
<description><![CDATA[There was a buzz in the air recently about the US Postal Service. Seems as though they were running into a budget deficit in the billions.  The Postal Service claimed they must cut Saturday service t...]]></description>
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<title>Staying Informed Key For Your Team</title>
<link>http://EzineArticles.com/9161</link>
<guid>http://EzineArticles.com/9161</guid>
<pubDate>Wed, 12 Jan 2005 11:58:25 -0600</pubDate>
<description><![CDATA[If your team members don't know what's going on, it could cost your company big bucks in lost time and effort.]]></description>
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<item>
<title>How To Make Sure Your Customers Still Trust Your Small Business</title>
<link>http://EzineArticles.com/9145</link>
<guid>http://EzineArticles.com/9145</guid>
<pubDate>Wed, 12 Jan 2005 11:55:30 -0600</pubDate>
<description><![CDATA[Do your customers still trust you? Here are seven ways to help you make sure.]]></description>
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<item>
<title>Procrastinate Your Way To A Successful Small Business</title>
<link>http://EzineArticles.com/9156</link>
<guid>http://EzineArticles.com/9156</guid>
<pubDate>Wed, 12 Jan 2005 11:51:12 -0600</pubDate>
<description><![CDATA[If you're like most small business owners, you have many things to do and not enough time to do them. Can't you just ignore them and procrastinate your way to success?]]></description>
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<item>
<title>Getting Team Discussions Moving in The Right Direction</title>
<link>http://EzineArticles.com/9157</link>
<guid>http://EzineArticles.com/9157</guid>
<pubDate>Wed, 12 Jan 2005 11:16:27 -0600</pubDate>
<description><![CDATA[It isn't easy getting a team discussion moving in the right direction. Here are some tips to try.]]></description>
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<item>
<title>Small Business Newsletter Dilemma: Which Day Do I Send?</title>
<link>http://EzineArticles.com/6108</link>
<guid>http://EzineArticles.com/6108</guid>
<pubDate>Tue, 07 Dec 2004 07:06:07 -0600</pubDate>
<description><![CDATA[If you're just ramping up your small business email newsletter, you might be wondering what day you should send it to your opt-in list. After all, you want it to get opened and read and you know your prospects may be weeding through a ton of email clutter. What to do?]]></description>
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<title>Consensus: The Right Team Decision Strategy?</title>
<link>http://EzineArticles.com/6102</link>
<guid>http://EzineArticles.com/6102</guid>
<pubDate>Tue, 07 Dec 2004 06:54:34 -0600</pubDate>
<description><![CDATA[Consensus is the appropriate decision strategy for the most important group decisions. Every member of your team needs to understand what consensus really means. A common misconception of consensus is that it means everyone agrees with the decision 100 percent.]]></description>
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<title>Team Member Feedback: A Priceless Communication Tool</title>
<link>http://EzineArticles.com/6100</link>
<guid>http://EzineArticles.com/6100</guid>
<pubDate>Tue, 07 Dec 2004 06:20:40 -0600</pubDate>
<description><![CDATA[Feedback is such an important communication tool. Openness, honesty, candor, trust -- all of these are hallmarks of high performance teams and organizations. Good feedback skills are essential to any relationship.]]></description>
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<title>Team Building Celebration Plan -- Perfect For Any Time of Year</title>
<link>http://EzineArticles.com/6099</link>
<guid>http://EzineArticles.com/6099</guid>
<pubDate>Tue, 07 Dec 2004 06:14:11 -0600</pubDate>
<description><![CDATA[It's critical to celebrate success if you want your team to maintain their high performance. Successes are the "motivating fuel" that keeps all of us pushing toward achieving the "bigger and better" goals that we set.]]></description>
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<title>Guidelines For Conducting A Good Meeting</title>
<link>http://EzineArticles.com/4980</link>
<guid>http://EzineArticles.com/4980</guid>
<pubDate>Fri, 29 Oct 2004 07:42:24 -0500</pubDate>
<description><![CDATA[Most people hate to attend meetings because they don't accomplish what they are set out to achieve. With this checklist, your carefully planned meeting will complete its objective.]]></description>
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<item>
<title>How To Create A Mission Statement</title>
<link>http://EzineArticles.com/1826</link>
<guid>http://EzineArticles.com/1826</guid>
<pubDate>Tue, 14 Sep 2004 12:52:41 -0500</pubDate>
<description><![CDATA[Should every business have a mission statement no matter what size they are? Absolutely. Absence of a mission statement can cause you to waste a lot of time on the wrong tasks.]]></description>
</item>
<item>
<title>You Can't Do it All Yourself</title>
<link>http://EzineArticles.com/1820</link>
<guid>http://EzineArticles.com/1820</guid>
<pubDate>Tue, 14 Sep 2004 12:23:41 -0500</pubDate>
<description><![CDATA[As the economy improves, so does the outlook for small business. That may mean you'll find way too many things to do and not enough time for you or your staff to complete them. Or maybe you've been solo for a while and have decided your business is growing enough to need help.]]></description>
</item>
<item>
<title>Three Simple Keys Will Make Your Customers Stick</title>
<link>http://EzineArticles.com/1821</link>
<guid>http://EzineArticles.com/1821</guid>
<pubDate>Mon, 13 Sep 2004 19:28:40 -0500</pubDate>
<description><![CDATA[It's not hard to keep your customers coming back for more, but it does take consistent action.]]></description>
</item>
<item>
<title>6 Ways Small Businesses Can Survive In A Crazy Economy</title>
<link>http://EzineArticles.com/1825</link>
<guid>http://EzineArticles.com/1825</guid>
<pubDate>Mon, 13 Sep 2004 11:11:41 -0500</pubDate>
<description><![CDATA[Your business can survive no matter what the economy decides to do.]]></description>
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