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<title>Dr. Gary S. Goodman - EzineArticles Expert Author</title>
<link>http://EzineArticles.com/expert/Dr._Gary_S._Goodman</link>
<pubDate>Wed, 15 Feb 2012 11:37:48 -0600</pubDate>
<image><title>Dr. Gary S. Goodman - EzineArticles Expert Author</title>
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<copyright>Copyright 2012 EzineArticles.com - All Rights Reserved.</copyright>
<description><![CDATA[Dr. Gary S. Goodman has helped countless people and companies to prosper, through his books, seminars, and consulting. He is the creator of "Best Practices in Negotiation," a top-rated course that he conducts at U.C. Berkeley and UCLA Extension, and on a custom basis, for corporations and organizations, worldwide. The best-selling author of more than a dozen books, his newest title is: DR. GARY S. GOODMAN'S 77 BEST PRACTICES IN NEGOTIATION, available online at: Amazon, Barnes and Noble, and Lulu dot com. An internationally applauded thought leader and practitioner in sales, telemarketing, negotiation, and customer satisfaction, Gary's training programs have ... ]]></description>
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<title>Why You Should Call Them Before They Call You</title>
<link>http://EzineArticles.com/6795468</link>
<guid>http://EzineArticles.com/6795468</guid>
<pubDate>Thu, 05 Jan 2012 07:37:14 -0600</pubDate>
<description><![CDATA["I'll get back you you," your prospect promises, with all apparent sincerity. You wait and wait, yet no call comes in. Here's why you should call them before they call you, says this top management consultant and best-selling author.]]></description>
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<title>How to Prepare For a Cold Call</title>
<link>http://EzineArticles.com/6726083</link>
<guid>http://EzineArticles.com/6726083</guid>
<pubDate>Mon, 05 Dec 2011 19:18:30 -0600</pubDate>
<description><![CDATA[There are 60 vital steps in preparing for cold calls, do's and don'ts that can make or break your sales day, week, or year. I call these the Telephone Sales Canons, and at the top of the list is the handling and care of your calling list. Who are you going to contact, and in what order? Why have you focused on these folks, above all others?]]></description>
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<title>Should Cover Letters Be Customized For Different Positions?</title>
<link>http://EzineArticles.com/6694951</link>
<guid>http://EzineArticles.com/6694951</guid>
<pubDate>Wed, 16 Nov 2011 14:33:39 -0600</pubDate>
<description><![CDATA[Ask a dentist, "Should I floss?" and you'll hear, "Floss only the teeth you want to keep!" I say you should customize cover letters to get only the jobs you genuinely want.]]></description>
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<title>Cold Calling - Techniques That Work and Techniques That Don't</title>
<link>http://EzineArticles.com/6683713</link>
<guid>http://EzineArticles.com/6683713</guid>
<pubDate>Fri, 11 Nov 2011 08:14:30 -0600</pubDate>
<description><![CDATA[You might have a tidy script, a fine CRM system churning out good leads and quality customer information, but still you can find yourself slogging it through cold calls, making no discernible progress in a given conversation. What to do and not to do? Here's a partial list, courtesy of a top speaker, best-selling author, and cold-calling expert.]]></description>
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<title>6 Tips to Give a Boost to Your Cold Calling Skills</title>
<link>http://EzineArticles.com/6670687</link>
<guid>http://EzineArticles.com/6670687</guid>
<pubDate>Fri, 04 Nov 2011 12:43:11 -0500</pubDate>
<description><![CDATA[You've heard the story about the salesperson that postponed having a dreaded route canal at the dentist's office--until his manager scheduled him to make cold calls one morning. Suddenly, dental health shot up to the top spot on this chap's agenda.]]></description>
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<title>What Is a Cold Call?</title>
<link>http://EzineArticles.com/6621424</link>
<guid>http://EzineArticles.com/6621424</guid>
<pubDate>Thu, 13 Oct 2011 08:37:16 -0500</pubDate>
<description><![CDATA["Most people would rather have a route canal at the dentist's office than make cold calls!" the renowned speaker bellowed from the podium. His audience laughed and nervously twitched assent.]]></description>
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<title>In Selling, Are The Pauses More Important Than The Words?</title>
<link>http://EzineArticles.com/6596801</link>
<guid>http://EzineArticles.com/6596801</guid>
<pubDate>Tue, 04 Oct 2011 10:11:53 -0500</pubDate>
<description><![CDATA[Mozart, the musical genius, reportedly bristled when a critic claimed the master's music was too sparse. "The pauses are more important than the notes!" he replied. The same can be said when selling. Permitting pauses may be more persuasive than packing presentations with oodles of features and benefits, says this top sales trainer and best-selling author.]]></description>
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<title>Innovations In Negotiation Are EVERYWHERE!</title>
<link>http://EzineArticles.com/6563040</link>
<guid>http://EzineArticles.com/6563040</guid>
<pubDate>Fri, 16 Sep 2011 11:54:49 -0500</pubDate>
<description><![CDATA[My professor and renowned management sage, Peter F. Drucker, was fond of saying he couldn't see the future, as no one can. His gift was recognizing what had already changed that no one else had noticed. In this vein, he urged us to study demographics, and especially population shifts, noticing where people were locating, and above all, how many people were moving into certain age brackets.]]></description>
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<title>How to Get Clients to Call Back</title>
<link>http://EzineArticles.com/6545748</link>
<guid>http://EzineArticles.com/6545748</guid>
<pubDate>Wed, 07 Sep 2011 13:19:20 -0500</pubDate>
<description><![CDATA[If you think there is a trick to getting clients to call back, you're right. Here's a sampling of the magic you'll need to summon.]]></description>
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<title>There Is No 'Try' In Selling!</title>
<link>http://EzineArticles.com/6485410</link>
<guid>http://EzineArticles.com/6485410</guid>
<pubDate>Tue, 16 Aug 2011 11:44:08 -0500</pubDate>
<description><![CDATA[I was driving to the office yesterday, when a thought popped into mind. Reflecting on the previous day's sales struggles, I heard Mr. Miyagi's voice, from the original "Karate Kid" movie: "There is no TRY" in karate, he counseled young Daniel. What Miyagi was referring to, of course, is the fact that exerting extra effort to make certain kicks, blocks, and strikes is self-defeating. Instead of going faster, we slow down.]]></description>
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<title>Do Sales Contests Help Or Hurt Performance?</title>
<link>http://EzineArticles.com/6381186</link>
<guid>http://EzineArticles.com/6381186</guid>
<pubDate>Mon, 27 Jun 2011 15:38:51 -0500</pubDate>
<description><![CDATA[Contests aim at boosting performance, goading sellers to perform. But do they work? It depends, says this top sales speaker, best-selling author, and corporate consultant.]]></description>
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<title>Breaking News: Sales Scripts Still Work!</title>
<link>http://EzineArticles.com/6363242</link>
<guid>http://EzineArticles.com/6363242</guid>
<pubDate>Tue, 21 Jun 2011 08:20:40 -0500</pubDate>
<description><![CDATA[I felt like a spy, going on interviews for jobs that might have been fitting long before I had become an acknowledged and widely published expert at selling. I had to mask my sophistication, while swallowing my pride. To even qualify for an interview, I dumbed-down my resume, leaving off earned graduate degrees. I positioned myself as what I had become, in part, as a consultant: a top seller and sales trainer.]]></description>
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<title>How to Become a Motivational Speaker - Career Advice For Natural Born Leaders</title>
<link>http://EzineArticles.com/6333149</link>
<guid>http://EzineArticles.com/6333149</guid>
<pubDate>Tue, 07 Jun 2011 15:50:51 -0500</pubDate>
<description><![CDATA[If you examine the podium professionals that have top speakers bureau representation, you'll see members of the business and political elite. For example, Sir Richard Branson, founder of the Virgin brand, is prominently displayed at one of the agencies that represents me. Clearly, he is a business celebrity, in the same way that Donald Trump deserves this moniker.]]></description>
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<title>Speaking - Voice Training Tips For the Soft Spoken</title>
<link>http://EzineArticles.com/6296204</link>
<guid>http://EzineArticles.com/6296204</guid>
<pubDate>Wed, 25 May 2011 09:27:47 -0500</pubDate>
<description><![CDATA[When most people think of speaking, they assume it is their mouth that is doing all of the talking. "Look lower!" quips this top professional speaker and best-selling author--especially if you want to speak with more power.]]></description>
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<title>Best Practices In Negotiation: Beware Of The Drunkard's Walk!</title>
<link>http://EzineArticles.com/6242921</link>
<guid>http://EzineArticles.com/6242921</guid>
<pubDate>Fri, 06 May 2011 09:48:43 -0500</pubDate>
<description><![CDATA[Superficially it seems so rational, goal-oriented, predictable and reliable. Hey, it's about money, dollars and cents, all neatly quantifiable. Give a little, get a little; Win some and lose some, right?]]></description>
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<title>Job Satisfaction - How to Increase Your Job Satisfaction No Matter Where You Work</title>
<link>http://EzineArticles.com/6214814</link>
<guid>http://EzineArticles.com/6214814</guid>
<pubDate>Wed, 27 Apr 2011 09:56:39 -0500</pubDate>
<description><![CDATA[When I was just out of high school, in the sauna-like heat of summertime, I delivered fish and poultry to homes in a van that wasn't air conditioned. The odors alone, were stifling, and once, I was bitten by a dog at someone's front door. Worst of all, I made minimum wage, and tips were prohibited.]]></description>
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<title>Best Practices In Negotiation: The Importance of 'Talking Story'</title>
<link>http://EzineArticles.com/6160528</link>
<guid>http://EzineArticles.com/6160528</guid>
<pubDate>Mon, 11 Apr 2011 10:20:44 -0500</pubDate>
<description><![CDATA[Perhaps the greatest benefit of teaching is that you can't avoid learning. Unless, that is, you're teaching the same seminar or giving the identical keynote speech year after year, which for some is a genuine temptation, if it is your meal ticket as a professional speaker.]]></description>
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<title>Best Practices In Negotiation: See A Much Bigger Picture</title>
<link>http://EzineArticles.com/6097333</link>
<guid>http://EzineArticles.com/6097333</guid>
<pubDate>Thu, 31 Mar 2011 21:07:28 -0500</pubDate>
<description><![CDATA[Greg O'Connell is a former New York city police detective, turned real estate developer, with a flair for renovating hard-luck commercial districts. He is now focusing on bringing a main street in a small upstate town back to life. One of his strategies is to charge ultra-cheap rents. Some of first-floor retail spaces are priced as low as $100 per month. ]]></description>
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<title>Staying Positive 24/7: Three of The Worst Beliefs You Can Foster!</title>
<link>http://EzineArticles.com/6094587</link>
<guid>http://EzineArticles.com/6094587</guid>
<pubDate>Tue, 29 Mar 2011 11:06:37 -0500</pubDate>
<description><![CDATA[Let me apologize. This is supposed to be an upbeat, positive, can-do article, and yet my title seems like a real downer. But I'm leading with it because I want to share a very good source with you, Dr. Albert Ellis, the founder of Rational Emotive Behavioral Psychology, REBT. Ellis says when we're feeling low, we should examine what we are telling ourselves about our situation. Typically, we'll identify certain false beliefs that are accentuating instead of relieving our misery.]]></description>
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<title>Best Practices In Negotiation: Dealing With The Rude, But Cheap Vendor</title>
<link>http://EzineArticles.com/6061162</link>
<guid>http://EzineArticles.com/6061162</guid>
<pubDate>Tue, 15 Mar 2011 10:07:14 -0500</pubDate>
<description><![CDATA["If we tolerate abrasive vendors, we pay a high price, spoiling our energies on them, while distancing ourselves from other, better sources," says the best-selling author of 77 Best Practices In Negotiation and the creator of "Best Practices In Negotiation," an original seminar he conducts at U.C. Berkeley, at UCLA, and at companies around the world. How much of a bargain is it if you have to wade through emotional muck to get it?]]></description>
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<title>A Few Good Words: You Want A Script? You Can't Handle A Script!</title>
<link>http://EzineArticles.com/6051108</link>
<guid>http://EzineArticles.com/6051108</guid>
<pubDate>Mon, 14 Mar 2011 12:54:13 -0500</pubDate>
<description><![CDATA[I can see it now... Jack Nicholson in his prime is a gritty, in-the-trenches, senior marketing consultant, whose selling and servicing techniques have become embedded in the DNA of billions of business conversations, every year. For the ten-thousandth time, he is asked to write a telephone script that will instantly build sales or elevate customer satisfaction ratings. Looking over the request, He bellows with equal measures of contempt and vituperation: "You Want A Script? You Can't Handle A Script!"]]></description>
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<title>Best Practices In Sales Negotiation: The Best Way To Learn From Your Losses!</title>
<link>http://EzineArticles.com/6041835</link>
<guid>http://EzineArticles.com/6041835</guid>
<pubDate>Fri, 11 Mar 2011 16:17:19 -0600</pubDate>
<description><![CDATA[One of the things that makes selling gratifying is that it's fairly easy to keep score of our wins and losses. At the same time, what makes it unusually difficult is the fact that when we fail, we don't get high-quality, corrective feedback that tells us what to do, differently in our sales negotiations. This means we're likely to repeat our errors, and that's not only frustrating, it's costly, according to this top negotiation speaker and best-selling author of more than a dozen books, including 77 BEST PRACTICES IN NEGOTIATION.]]></description>
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<title>Speak and Your Audience Will Appear!</title>
<link>http://EzineArticles.com/6031323</link>
<guid>http://EzineArticles.com/6031323</guid>
<pubDate>Fri, 11 Mar 2011 14:01:32 -0600</pubDate>
<description><![CDATA[Don't get discouraged if your public speeches are sparsely attended. I inaugurated a very successful speaking career with a session at Cal State Los Angeles. We had 6 or 7 in the room, and two of them showed because I personally sold them. In my next session three months later, at Indiana State, we hosted about 44, without my carnival barking. Plus, the ABC-TV news affiliate interviewed me at the scene, recalls this negotiation speaker and best-selling author of more than a dozen books, including "77 Best Practices In Negotiation."]]></description>
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<title>Best Practices In Negotiation That Are Closely Guarded Secrets</title>
<link>http://EzineArticles.com/5975949</link>
<guid>http://EzineArticles.com/5975949</guid>
<pubDate>Tue, 22 Feb 2011 20:08:27 -0600</pubDate>
<description><![CDATA[In my latest book, covering 77 Best Practices In Negotiation, I mention that there could be 777 Best Practices in Negotiation or even 7,777. Nobody knows for sure exactly how many there are. Moreover, some of the Best of the Best Practices in Negotiation are the techniques that people have invented and use on a consistent basis that they've never publicized. Why would someone want to keep Best Practices In Negotiation a secret? "It's obvious, isn't it?" asks the best selling author of more than a dozen books, including 77 Best Practices In Negotiation.]]></description>
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<title>Best Practices In Negotiation: Use Win + Win Communications</title>
<link>http://EzineArticles.com/5888739</link>
<guid>http://EzineArticles.com/5888739</guid>
<pubDate>Tue, 22 Feb 2011 10:34:25 -0600</pubDate>
<description><![CDATA[My car mechanic is my negotiation muse. I'm inspired more from my frequent dealings with him than I have been by reading entire books on the subject.]]></description>
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<title>Best Practices In Negotiation: Here's What It's Worth To Me!</title>
<link>http://EzineArticles.com/5945739</link>
<guid>http://EzineArticles.com/5945739</guid>
<pubDate>Mon, 21 Feb 2011 08:08:29 -0600</pubDate>
<description><![CDATA[If you've ever read the best-selling novel, Zen & The Art of Motorcycle Maintenance by Robert Pirsig, you know the torments one man went through to define a word and concept most deal with very loosely: Quality. A similar journey is in store for any student of negotiation that ventures into the thickets of a kindred term: Value. What is it that defines a thing's value?]]></description>
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<title>Best Practices In Negotiation: Strategies Detected = Strategies Rejected!</title>
<link>http://EzineArticles.com/5937263</link>
<guid>http://EzineArticles.com/5937263</guid>
<pubDate>Fri, 18 Feb 2011 10:32:35 -0600</pubDate>
<description><![CDATA[I was just looking over the client list of a well-known negotiation guru, and I noticed the name of a Midwest-based corporation. A smile spread over my face. I was doing business with one of this company's executives, when he tried to pull an obvious negotiation prank.]]></description>
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<title>The Art of Cold Calling</title>
<link>http://EzineArticles.com/5928226</link>
<guid>http://EzineArticles.com/5928226</guid>
<pubDate>Thu, 17 Feb 2011 09:08:04 -0600</pubDate>
<description><![CDATA[Walk into a gallery or a museum. When you see a piece of art that causes "aesthetic arrest," the painting or sculpture stops you in your tracks, then that work has been successful. It got your attention, and it became the centerpiece of your consciousness. It moved you to some sort of action, altering your attitude and your behavior. Cold calling seldom reaches this level of effectiveness, but it can and should...]]></description>
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<title>Best Practices In Negotiation: Get That Pay Raise Today!</title>
<link>http://EzineArticles.com/5920639</link>
<guid>http://EzineArticles.com/5920639</guid>
<pubDate>Wed, 16 Feb 2011 07:50:29 -0600</pubDate>
<description><![CDATA[In "Best Practices In Negotiation," the class I teach at U.C. Berkeley and UCLA Extension, as well as at international venues for various organizations, we address salary negotiation, among other topics. Inevitably, managers want more performance, and associates want more pay. Typically, the deal they strike is framed the wrong way, says this top negotiation speaker, trainer, and best selling author of 12 books, including 77 BEST PRACTICES IN NEGOTIATION.]]></description>
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<title>Best Practices In Negotiation: Barter!</title>
<link>http://EzineArticles.com/5904927</link>
<guid>http://EzineArticles.com/5904927</guid>
<pubDate>Mon, 14 Feb 2011 13:43:41 -0600</pubDate>
<description><![CDATA[When most of us think about negotiating, we're presuming that money will be involved in the transaction. For instance, if you want to buy a house, you'll fork over some cash, and not get away with asking, "Would you accept one red paperclip for it?"]]></description>
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<title>Can You Write A Telephone Script For Me?</title>
<link>http://EzineArticles.com/5828416</link>
<guid>http://EzineArticles.com/5828416</guid>
<pubDate>Fri, 11 Feb 2011 09:04:12 -0600</pubDate>
<description><![CDATA[I used to think that scripting sales and service calls meant addressing what I have termed, "The Three T's." I'm speaking of course about Text, composing the best words for the purpose. But I have also added Tone, the all important how of what we say, our intonations. Now, I realize there are FIVE T's...]]></description>
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<title>Best Practices In Negotiation: Posture Is A Tool Of Command!</title>
<link>http://EzineArticles.com/5860285</link>
<guid>http://EzineArticles.com/5860285</guid>
<pubDate>Tue, 08 Feb 2011 11:20:57 -0600</pubDate>
<description><![CDATA[In negotiations, if there is a certain tautness about you, and you hold your head up and spine straight, people will find it very difficult to summon the gumption to bleed you for concessions. You'll look like an impenetrable fortress, a bargaining bulwark. They'll imagine all kinds of disasters will ensue if they try to weasel with you, says this top negotiation speaker, international Fortune 1000 consultant, and best-selling author of new book, 77 BEST PRACTICES IN NEGOTIATION.]]></description>
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<title>Dennis Hopper and The Future of Telephone Selling</title>
<link>http://EzineArticles.com/5851597</link>
<guid>http://EzineArticles.com/5851597</guid>
<pubDate>Fri, 04 Feb 2011 13:28:37 -0600</pubDate>
<description><![CDATA[Telephone selling had a signature moment-back in 1984. Around that time it was dubbed telemarketing in AT&T's national advertising blitz, voiced by none other than Star Trek's Mr. Spock, actor Leonard Nimoy.]]></description>
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<title>Ebooks: The Next Frontier For Serious Authors</title>
<link>http://EzineArticles.com/5819350</link>
<guid>http://EzineArticles.com/5819350</guid>
<pubDate>Thu, 03 Feb 2011 16:10:54 -0600</pubDate>
<description><![CDATA[For serious authors, publishing Ebooks is blissful. You can sell your content in a matter of days, pricing it exactly as you wish. Comparing this to conventional book publishing, this best-selling author says he has finally met his match.]]></description>
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<title>Best Practices In Negotiation: Your Prices Are Crazy!</title>
<link>http://EzineArticles.com/5827705</link>
<guid>http://EzineArticles.com/5827705</guid>
<pubDate>Thu, 03 Feb 2011 15:05:03 -0600</pubDate>
<description><![CDATA[Most prices, fees, and charges of any kind, are crazy. If you do any research into the literature of negotiation you'll find folks that contend everything is negotiable. They can back-up this assertion because the entire foundation of bargaining, pricing itself, is built on sand.]]></description>
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<title>Best Practices in Negotiation: What Do I Owe You?</title>
<link>http://EzineArticles.com/5800392</link>
<guid>http://EzineArticles.com/5800392</guid>
<pubDate>Wed, 02 Feb 2011 10:10:34 -0600</pubDate>
<description><![CDATA[Some folks collect vintage wines or baseball cards. Others take up bowling. If you follow my writing you'll know that I'm constantly refining my negotiation skills. It doesn't matter to me very much where I find myself, if I'm buying or selling, I'm also a student of the bargaining game.]]></description>
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<title>Best Practices In Negotiation: Find Mechanics That Speak Your Language</title>
<link>http://EzineArticles.com/5800119</link>
<guid>http://EzineArticles.com/5800119</guid>
<pubDate>Mon, 31 Jan 2011 09:40:16 -0600</pubDate>
<description><![CDATA[My mechanic is pretty adept at fixing a range of problems on my diesel wagon. But he doesn't replenish coolant in air conditioning systems, claiming he never invested in the right testing equipment.]]></description>
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<title>Best Practices In Negotiation: Keep Your Vendors Honest!</title>
<link>http://EzineArticles.com/5774384</link>
<guid>http://EzineArticles.com/5774384</guid>
<pubDate>Mon, 31 Jan 2011 08:39:52 -0600</pubDate>
<description><![CDATA[My mechanic's pricing on parts can bust my budget. Sensing a positive pattern, I set up this rule, "I'll do a lot more repairs if I can keep the parts costs down. I don't begrudge you your labor rate, but let me buy the parts where they're the cheapest, and we'll both come out okay." With a forced smile, he agreed, recalls this top negotiation speaker and best-selling author of 77 Best Practices In Negotiation.]]></description>
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<title>Which Sales Prospects Should You Pursue and Avoid?</title>
<link>http://EzineArticles.com/5458923</link>
<guid>http://EzineArticles.com/5458923</guid>
<pubDate>Wed, 01 Dec 2010 08:22:37 -0600</pubDate>
<description><![CDATA[Time is one of your most precious assets. Learn to deploy it to optimal effect by relentlessly identifying and then weeding out those that aren't worth pursuing, says the dean of telephone sales, customer service and negotiation training. Here are some insights into separating the winners from the losers, says this top keynote speaker and best-selling author of 12 books.]]></description>
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<title>Best Practices In Negotiation - Captain Kirk's Enterprising Secret</title>
<link>http://EzineArticles.com/5438970</link>
<guid>http://EzineArticles.com/5438970</guid>
<pubDate>Tue, 30 Nov 2010 12:31:31 -0600</pubDate>
<description><![CDATA[I'm a big William Shatner fan, and I've always enjoyed his many Star Trek incarnations as Captain James T. Kirk of the Starship Enterprise. But even more impressive than this portrayal is Shatner's ongoing ability to line-up acting jobs, especially at an advancing age. How does he do it? Why is his phone constantly ringing with job offers? Learn his enterprising secret, a best practice in negotiation.]]></description>
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<title>Best Practices In Negotiation - I Will Get Back To You</title>
<link>http://EzineArticles.com/5312171</link>
<guid>http://EzineArticles.com/5312171</guid>
<pubDate>Wed, 03 Nov 2010 12:46:45 -0500</pubDate>
<description><![CDATA[Champions know and do a thousand things that lesser achievers don't do. Here's one such insight into negotiation that you can count on holding true. When you're selling or negotiating, if a buyer says, "We'll let you know," it's most likely that you'll hear an annoying and prolonged silence. That promise is a lie, from the get-go, a way of inducing you to relinquish the initiative, to lapse into-effect, instead of proactively remaining at-cause. You'll leave your destiny to the fates. Above all, you'll waste your time in a state of suspension and very possibly, false hope.]]></description>
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<title>Best Practices In Negotiation: Don't Learn The Wrong Lessons From Your Losses!</title>
<link>http://EzineArticles.com/5259599</link>
<guid>http://EzineArticles.com/5259599</guid>
<pubDate>Tue, 26 Oct 2010 07:40:49 -0500</pubDate>
<description><![CDATA[There is a tendency when negotiating to avoid falling into what we think were traps in past transactions. But if we over-generalize from our losses, we'll be falling into an even more dangerous trap, says the creator of "Best Practices in Negotiation," a popular seminar and training program sponsored by leading universities and organizations.]]></description>
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<title>Best Practices in Negotiation - Offer A Buy-Now Price!</title>
<link>http://EzineArticles.com/5253350</link>
<guid>http://EzineArticles.com/5253350</guid>
<pubDate>Fri, 22 Oct 2010 20:06:31 -0500</pubDate>
<description><![CDATA[The savvy negotiator can learn a thing or two by studying EBAY. There is one aspect of it that is worth emulating when you are setting your sales prices, for goods or services. It's the BUY NOW PRICE, according to this top consultant, sought-after keynote speaker and seminar provider, and creator of "Best Practices In Negotiation," offered at U.C. Berkeley, UCLA Extension and at organizations around the globe.]]></description>
</item>
<item>
<title>Consultants and Coaches - Have You Multiplied Yourself, Yet?</title>
<link>http://EzineArticles.com/5244860</link>
<guid>http://EzineArticles.com/5244860</guid>
<pubDate>Fri, 22 Oct 2010 12:01:36 -0500</pubDate>
<description><![CDATA[The consulting and coaching businesses are fundamentally flawed, because for most, they aren't genuine businesses. Coaching or consulting is what you do if you suddenly find yourself out of a job. Or it's a gig you do if you're retired, or a moonlighter who would like to earn a little extra on the side.]]></description>
</item>
<item>
<title>Luck Is A Library!</title>
<link>http://EzineArticles.com/5185248</link>
<guid>http://EzineArticles.com/5185248</guid>
<pubDate>Wed, 13 Oct 2010 09:26:22 -0500</pubDate>
<description><![CDATA[Is there an essential precursor to getting lucky? Can we do something that will maximize our chances, making the most of the opportunities in front of us? Maybe it's as simple as treating life and luck as if they are libraries, says this top motivational speaker, best-selling author of 12 books and thousands of articles, and sought-after organizational consultant.]]></description>
</item>
<item>
<title>Motivational Speaker Asks - Can Being Run Over By A Car Be A Good Thing?</title>
<link>http://EzineArticles.com/5178014</link>
<guid>http://EzineArticles.com/5178014</guid>
<pubDate>Tue, 12 Oct 2010 12:03:13 -0500</pubDate>
<description><![CDATA[Lucky people tell themselves four things about the bad events that befall them. Optimists avoid telling themselves three things. Can you name them?]]></description>
</item>
<item>
<title>Best Practices in Negotiation - It Isn't What You Charge, It's What You Earn!</title>
<link>http://EzineArticles.com/5176780</link>
<guid>http://EzineArticles.com/5176780</guid>
<pubDate>Tue, 12 Oct 2010 11:47:57 -0500</pubDate>
<description><![CDATA[I'm a huge fan of 99 Cent Stores. At roughly a buck an item, this chain and similar ones have revolutionized retailing, while earning for themselves tidy profits. Essentially, they're focusing on what people want to pay, not on what they'd like to charge. Along with tremendous inventory sourcing and some other trade skills, this is the real entrepreneurial lesson of 99 Cent Stores. Negotiators usually ask the wrong questions when they prepare to transact. One of them is, "How MUCH can I get?" Maximizing our gains is only rational, right? Isn't this what we've been taught in Capitalism 101? Yes, but there are smart and dumb ways to pursue this objective, says this top negotiation speaker, best-selling author, and international consultant.]]></description>
</item>
<item>
<title>Soft Skills - Why So Disrespected?</title>
<link>http://EzineArticles.com/5168838</link>
<guid>http://EzineArticles.com/5168838</guid>
<pubDate>Fri, 08 Oct 2010 15:15:21 -0500</pubDate>
<description><![CDATA["We're not investing in any SOFT SKILLS TRAINING," one of my prospects remarked, a while back. Instantly, I disliked her, and her phrase, though I realize she didn't originate it. She seemed to be wielding it as a weapon, a conversation and thought-terminating device. Soft skills include things such as making sales presentations, delivering great customer service, conducting effective meetings, and even management techniques. But to me, and perhaps to others that possess and improve them, the term, "soft skills" implies weak, second-rate, inessential, not vital, and above all, EASY abilities to master. Not so, says this top telemarketing speaker, cold calling expert, customer service keynote presenter, and best-selling author of 12 books thousands of articles.]]></description>
</item>
<item>
<title>Differentiate Or Die!</title>
<link>http://EzineArticles.com/5168181</link>
<guid>http://EzineArticles.com/5168181</guid>
<pubDate>Thu, 07 Oct 2010 21:23:16 -0500</pubDate>
<description><![CDATA[Read any good source on the topic of competitive advantage, on getting ahead in the marketplace, and you'll quickly appreciate our need to come across as UNIQUE. This means differentiating ourselves from other companies, direct and indirect competitors, and even social and intellectual rivals. What's you're competitive advantage? If you aren't sure, if you doubt you have one to call your own, if it is under attack, from every quarter, then you're in good company, says this top communications consultant, best-selling author, and popular conference and convention keynote speaker.]]></description>
</item>
<item>
<title>Have Your Salespeople Stopped Listening to YOU?</title>
<link>http://EzineArticles.com/5137656</link>
<guid>http://EzineArticles.com/5137656</guid>
<pubDate>Wed, 06 Oct 2010 08:34:40 -0500</pubDate>
<description><![CDATA[A few years ago, a delegation of senior managers came to me to help them to reverse flagging sales. They made this overture: "We would like you to come in and teach our salespeople what we've already taught them. We think they may be more inclined to use the information if it comes from an outside expert." At that time, I thought this was like a trick question. How could I know what they've already taught?]]></description>
</item>
<item>
<title>Call It A Legal Problem At Your Peril!</title>
<link>http://EzineArticles.com/5133282</link>
<guid>http://EzineArticles.com/5133282</guid>
<pubDate>Mon, 04 Oct 2010 15:13:01 -0500</pubDate>
<description><![CDATA[Recently, someone came to me complaining that counselors at a public agency were badmouthing his business to prospective customers. Tracking his results, he asserted only three in twenty prospects converted to clients after speaking with the agency staffers. Were his legal rights offended? Did he have remedies? Possibly, but he may be better off defining his challenge as a marketing issue.]]></description>
</item>
<item>
<title>Should You Sue Them Right Now?</title>
<link>http://EzineArticles.com/5137447</link>
<guid>http://EzineArticles.com/5137447</guid>
<pubDate>Mon, 04 Oct 2010 10:52:46 -0500</pubDate>
<description><![CDATA[Few things focus the mind like knowing you're facing a firing squad in the morning, or coming before a judge in a lawsuit. Sadly, dragging someone into court over a dispute can be the only way to get your grievance the attention and remedy it deserves. Yet most lawsuits produce two losers: The "official" one, against whom judgment is entered, and the the purported "winner." The prevailing party may even be awarded reasonable attorney's fees, in certain cases, but still come up short in other ways, says this top communication expert and attorney.]]></description>
</item>
<item>
<title>Best Practices in Negotiation - Drop Your Anchor, Immediately!</title>
<link>http://EzineArticles.com/5113637</link>
<guid>http://EzineArticles.com/5113637</guid>
<pubDate>Thu, 30 Sep 2010 11:41:52 -0500</pubDate>
<description><![CDATA[By "sinking his anchor" before they got a chance to recite their prices, Bob did far better than he would have done. Mentioning a super-low "budget" figure has the effect of making your counterpart ask himself, "Could I do it for this amount?" says this top negotiation speaker, best-selling author, and international keynote speaker.]]></description>
</item>
<item>
<title>Black Belt Spiritual Training - A Benefit For A Lifetime</title>
<link>http://EzineArticles.com/5091990</link>
<guid>http://EzineArticles.com/5091990</guid>
<pubDate>Tue, 28 Sep 2010 10:14:14 -0500</pubDate>
<description><![CDATA["An education is an advantage for a lifetime," the banner read as the winds whipping it near Dodger Stadium made it even more conspicuous to those speeding by on the Harbor Freeway. This theme comes back to me when I think about first-class martial arts training. It should also be a benefit for a lifetime. For it to be meaningful, and to make a lasting contribution, it has to aspire to teach more than kicks, and strikes, blocks, and footwork. Because as we mature, the physical expression of our arts becomes less important, and ultimately, less possible because of deterioration. ]]></description>
</item>
<item>
<title>Jettison Prospects That Won't Say Yes Or No, Sales Speaker Advises</title>
<link>http://EzineArticles.com/5077399</link>
<guid>http://EzineArticles.com/5077399</guid>
<pubDate>Fri, 24 Sep 2010 07:54:26 -0500</pubDate>
<description><![CDATA[Prospects that cannot make decisions have already made a decision, and that is to not decide. The best thing we can do, as sellers, is to recognize them for who they are, and give them no more of our effort. Surely, you can try a "Hail Mary" close, trying one more time to get the person to budge, but generally, it's not worth your effort.]]></description>
</item>
<item>
<title>Telemarketing Speaker Compares Internal &amp; External Forces in Selling</title>
<link>http://EzineArticles.com/5084094</link>
<guid>http://EzineArticles.com/5084094</guid>
<pubDate>Thu, 23 Sep 2010 16:44:59 -0500</pubDate>
<description><![CDATA[Even in a Depression, the following generalizations are incorrect: (1) Nobody can buy. (2) Everybody can buy. Which is to say, some people are buying, in the worst of times, but if we debilitate ourselves as sellers, choosing to believe (1) instead of (2), we won't be prepared to harvest the potential sales that are actually out there, waiting for us, says this top telemarketing speaker, international negotiation speaker, and best-selling author of 12 books and thousands of articles.]]></description>
</item>
<item>
<title>How Can Great Salespeople Make Such Lousy Sales Managers?</title>
<link>http://EzineArticles.com/5069954</link>
<guid>http://EzineArticles.com/5069954</guid>
<pubDate>Wed, 22 Sep 2010 14:38:57 -0500</pubDate>
<description><![CDATA["I just made a thousand bucks!" Bob beamed to his salespeople, believing that his success would stimulate theirs. But his boasting had the opposite effect: His minions felt worse with every update and became ever more convinced his tips were mother's milk to him, but poison to them. How can that be? Can Salesperson A do something that Salespersons B, C, and D, find impossible to emulate? ]]></description>
</item>
<item>
<title>Best Practices in Negotiation - Is It A Trick?</title>
<link>http://EzineArticles.com/5067213</link>
<guid>http://EzineArticles.com/5067213</guid>
<pubDate>Wed, 22 Sep 2010 10:58:37 -0500</pubDate>
<description><![CDATA[Jack wanted to sell his kayak, so he listed it online and got a few inquiries. One couple came over with a truck, a good sign, but the wife criticized the implement in a voice that could be heard down the block. Surreptitiously, Jack had Googled her name before she arrived. He expected diva-like behavior, having discovered she is an actress in regional theater productions. Examining the kayak she bellowed to her husband, "I thought it would be LARGER!" ]]></description>
</item>
<item>
<title>Telemarketing Speaker Shares Cold Calling's Real Fear - That You Are Wasting Time!</title>
<link>http://EzineArticles.com/5056654</link>
<guid>http://EzineArticles.com/5056654</guid>
<pubDate>Mon, 20 Sep 2010 20:41:53 -0500</pubDate>
<description><![CDATA[Through the years a tremendous amount of ink and bandwidth have been dedicated to exploring the fear of cold-calling. Some say it is all about the fear of rejection, that some take a "No!" so personally, that they crumble when encountering one. I suppose this is true for novices to the world of work. When a booming voice tells you he doesn't like being "called like this," it can sound like an earthshaking parental rebuke. Ouch. But I think salespeople with at least a little experience are more daunted by the fear that they're going to waste their time by smiling and dialing. ]]></description>
</item>
<item>
<title>Best Practices in Negotiation - Should We Cut Customer Risks to Zero?</title>
<link>http://EzineArticles.com/5056338</link>
<guid>http://EzineArticles.com/5056338</guid>
<pubDate>Mon, 20 Sep 2010 20:15:18 -0500</pubDate>
<description><![CDATA[It can be difficult to distinguish between outright fraud, where customers are lying, and relentless grinding of vendors to achieve better deals. During previous recessions and times of tight money, I've used and have advocated using satisfaction guarantees to bolster sales. "If you're not happy, you don't pay!" is the most open-ended guarantee you can offer. But if you do, are YOU then accepting too much risk? ]]></description>
</item>
<item>
<title>This Economy Calls For Plan C - Cold Calling!</title>
<link>http://EzineArticles.com/5051620</link>
<guid>http://EzineArticles.com/5051620</guid>
<pubDate>Mon, 20 Sep 2010 15:41:18 -0500</pubDate>
<description><![CDATA[Like Forrest Gump's box of chocolates, when you open a door through cold-calling, you never know what you're going to get. Sometimes, it's better than what you hoped for, says this top telemarketing speaker, best-selling author, and international sales, negotiation, and customer service consultant.]]></description>
</item>
<item>
<title>Telemarketing Speaker Blames Buyers For Spiraling Sales Costs</title>
<link>http://EzineArticles.com/5034057</link>
<guid>http://EzineArticles.com/5034057</guid>
<pubDate>Thu, 16 Sep 2010 13:11:49 -0500</pubDate>
<description><![CDATA[Time Is Money. Everyone knows this, but buyers forget this fundamental principle of economics. Unwittingly, they drive-up the prices they are asked to pay by taking far too much time to make a purchasing decision.]]></description>
</item>
<item>
<title>Five Ways Sales Are Lost In Translation</title>
<link>http://EzineArticles.com/5021776</link>
<guid>http://EzineArticles.com/5021776</guid>
<pubDate>Tue, 14 Sep 2010 12:59:15 -0500</pubDate>
<description><![CDATA[The best salespeople are great communicators. They know when to talk, how to listen, and above all, how to make their products and services sound appealing. Less skillful sellers face a "Lost In Translation" problem. They're convinced they are offering value, but they aren't convincing anybody else. Here are five ways you might be losing sales, says this top telemarketing speaker, cold calling consultant, and best-selling author of such classic sales books as REACH OUT & SELL SOMEONE and YOU CAN SELL ANYTHING BY TELEPHONE!]]></description>
</item>
<item>
<title>Best Practices In Negotiation - Raise Your Prices!</title>
<link>http://EzineArticles.com/5021294</link>
<guid>http://EzineArticles.com/5021294</guid>
<pubDate>Tue, 14 Sep 2010 12:50:53 -0500</pubDate>
<description><![CDATA[Would you agree with the following proposition? The longer it takes you to sell something, the more expensive it becomes for you to sell it? Economists refer to this added expense as a "transaction cost."]]></description>
</item>
<item>
<title>Black Belt Spiritual Training Exercises</title>
<link>http://EzineArticles.com/5019767</link>
<guid>http://EzineArticles.com/5019767</guid>
<pubDate>Tue, 14 Sep 2010 11:58:05 -0500</pubDate>
<description><![CDATA[The Shidoshi, or Founder of our dojo, seemed to be preparing everyone, young and older for the moment in life he had already reached, the time when we'd begin to age. At that time, the physical aspect of Chinese Kenpo Karate had to morph into the spiritual. "Your body will grow older," he pointed out. "What do you do, then? What will be your source of power?" Like a multiple choice quiz, there were three possible replies. We could achieve effectiveness by: Restoring physical prowess; Increasing mental acuity; or By developing and drawing upon spiritual power. His choice was (3), noting that spiritual power is "Unlimited."]]></description>
</item>
<item>
<title>Best Practices in Negotiation - How Firm Is Your Price?</title>
<link>http://EzineArticles.com/5016778</link>
<guid>http://EzineArticles.com/5016778</guid>
<pubDate>Tue, 14 Sep 2010 10:19:51 -0500</pubDate>
<description><![CDATA[I was trying to sell some odds and ends the other day, when I was asked: "How firm is your price?" That is both a great question and a great question to quash.]]></description>
</item>
<item>
<title>I Say Telemarketing, You Say Tele-Sales - I Say Cold Calling, You Say Prospecting</title>
<link>http://EzineArticles.com/5009162</link>
<guid>http://EzineArticles.com/5009162</guid>
<pubDate>Fri, 10 Sep 2010 15:20:17 -0500</pubDate>
<description><![CDATA[A few decades ago, a battle of semantics beset those that sell, using the telephone as a primary tool. In the middle 1980's, in the interest of selling long-distance services, A T & T spent mega-bucks to promote what it called, "Telemarketing." Suddenly, a boom occurred. But that term, Telemarketing, which was revered in the 80's suddenly became reviled in the 90's, a victim of its own success. Consumers had tired of being bothered with junk calls at home first thing in the morning and at the dinner hour. The Do Not Call Registry was created and consumer telemarketing slithered away from the scene, its head hung in shame, this top telemarketing speaker and cold calling expert explains.]]></description>
</item>
<item>
<title>Authors Can't Rely On Publishers to Sell Books!</title>
<link>http://EzineArticles.com/5003157</link>
<guid>http://EzineArticles.com/5003157</guid>
<pubDate>Fri, 10 Sep 2010 10:38:54 -0500</pubDate>
<description><![CDATA[According to this top negotiation speaker and best-selling author of 12 books and thousands of articles, authors need to become their own "Time-Life" organizations, taking total responsibility for the success of their titles. From conception to purchase, the publishing life cycle is falling more and more into our own hands.]]></description>
</item>
<item>
<title>Best Practices in Negotiation - Leaving A Little Extra On The Table!</title>
<link>http://EzineArticles.com/4993263</link>
<guid>http://EzineArticles.com/4993263</guid>
<pubDate>Thu, 09 Sep 2010 07:50:33 -0500</pubDate>
<description><![CDATA[Patrons in restaurants, apartment renters, and even pool hustlers do it. They leave a little "extra" on the table. "Should you do this in your negotiations," asks this top negotiation speaker and consultant, and the creator of "Best Practices in Negotiation," offered at U.C. Berkeley and UCLA Extension, and at companies, worldwide.]]></description>
</item>
<item>
<title>Maybe Plato Was Wrong About Education!</title>
<link>http://EzineArticles.com/4990420</link>
<guid>http://EzineArticles.com/4990420</guid>
<pubDate>Wed, 08 Sep 2010 14:32:12 -0500</pubDate>
<description><![CDATA[Gee, I just graduated from high school. Should I venture forth and find a job, earning a few bucks, gaining some experience? What am I going to do?]]></description>
</item>
<item>
<title>Best Practices in Negotiation - How Much Do You Charge?</title>
<link>http://EzineArticles.com/4970968</link>
<guid>http://EzineArticles.com/4970968</guid>
<pubDate>Fri, 03 Sep 2010 09:17:25 -0500</pubDate>
<description><![CDATA[Just this morning I received an email from someone interested in my writing and editing services. He asked, "What do you charge?" Now, that's a completely fair question. But the TIMING of it is crucial. If, for instance, it is asked at the end of an meaningful conversation, where a product or service has been explained and offered, then addressing price is completely appropriate, and intelligent. By asking how much we charge, our counterpart is expressing a buying signal, and is ready to calibrate price to promised performance. "That seems reasonable," is what we hope the listener will conclude. But what if price is broached before you've had a meaningful conversation, as it was in the email I received. What, then? asks this top negotiation speaker, best-selling author, and creator of the popular program, "Best Practices in Negotiation" offered at U.C. Berkeley and UCLA Extension, and around the world.]]></description>
</item>
<item>
<title>Best Practices in Negotiation - Is it a Buying Signal Or a Lying Signal?</title>
<link>http://EzineArticles.com/4951844</link>
<guid>http://EzineArticles.com/4951844</guid>
<pubDate>Wed, 01 Sep 2010 09:10:25 -0500</pubDate>
<description><![CDATA[You need to be able to separate the serious from the frivolous, buying signals from lying signals. The earlier you can detect the difference, the better off you'll be, and all the more profitable and effective, says the creator of "Best Practices in Negotiation," a top-rated program he conducts at U.C. Berkeley and UCLA Extension, as well as at corporations and associations around the world.]]></description>
</item>
<item>
<title>Blockbuster's Wake-Up Call to Book Publishers</title>
<link>http://EzineArticles.com/4943820</link>
<guid>http://EzineArticles.com/4943820</guid>
<pubDate>Tue, 31 Aug 2010 11:41:31 -0500</pubDate>
<description><![CDATA[You might be following what is expected to be Blockbuster's impending bankruptcy filing. Once, this giant dominated movie rentals, squeezing out smaller independents and chains. Now, it's stock has been de-listed from a major exchange, and you can purchase about 25 shares for the price of a single movie rental. Recently, giant book retailer Barnes and Noble put itself up for sale. Are they the Blockbuster of books?]]></description>
</item>
<item>
<title>Salespeople - You Can't Push a String!</title>
<link>http://EzineArticles.com/4946903</link>
<guid>http://EzineArticles.com/4946903</guid>
<pubDate>Mon, 30 Aug 2010 15:10:35 -0500</pubDate>
<description><![CDATA[I wrote up a deal that came together, quickly. The prospect sounded upbeat and eager to move forward, and I informed him our accounting people would arrange payment with him. Repeatedly, they tried to reach him, yet they heard excuses from various gatekeepers, and couldn't get him on the line. My back office returned the order to me. My boss thought I should start my own campaign to reach him. I passed, and you should too...]]></description>
</item>
<item>
<title>Exactly How Long Do Customers Seethe Over Bad Service?</title>
<link>http://EzineArticles.com/4938262</link>
<guid>http://EzineArticles.com/4938262</guid>
<pubDate>Mon, 30 Aug 2010 13:56:14 -0500</pubDate>
<description><![CDATA[I just read a news story followed by comments pertaining to a national movie rental chain. Seems it is about to reorganize, shedding hundreds of store leases while slashing other costs of doing business.]]></description>
</item>
<item>
<title>5 Benefits of Sharing Your Clients</title>
<link>http://EzineArticles.com/4925220</link>
<guid>http://EzineArticles.com/4925220</guid>
<pubDate>Thu, 26 Aug 2010 16:09:21 -0500</pubDate>
<description><![CDATA[Recently, I was having a coffee, collaborating with a professional colleague. Within short order, we had agreed to work on two matters together, which will benefit us and our clients. It was a very easy give-and-take session, a perfect portrait of the way we think of "good business" being transacted. The substance of our chat took no more than 20 minutes. As we were wrapping-up, we discussed marketing, and he noted how much time and money is consumed in trying to attract prospects and convert them into clients. ]]></description>
</item>
<item>
<title>5 Lessons My Friend Learned in Hell</title>
<link>http://EzineArticles.com/4861033</link>
<guid>http://EzineArticles.com/4861033</guid>
<pubDate>Tue, 17 Aug 2010 09:15:04 -0500</pubDate>
<description><![CDATA[A friend of mine has really been through a personal hell during the past seven years. He divorced, remarried, had two new babies, his business tanked, his new wife got cancer, he dissipated his life-savings, he went bankrupt. Nonetheless, he quit drinking, started exercising, lost weight, and down-sized his lavish lifestyle, first out of necessity, and later, out of a newly embraced prudence. ]]></description>
</item>
<item>
<title>How to Sell When You're Feeling Miserable</title>
<link>http://EzineArticles.com/4810063</link>
<guid>http://EzineArticles.com/4810063</guid>
<pubDate>Fri, 13 Aug 2010 15:35:32 -0500</pubDate>
<description><![CDATA[I've often wondered how much better salespeople would fare if we were more rational. If we could only rise above our debilitating beliefs, by questioning them, and then adjusting them, wouldn't we sell more and suffer less? This top sales trainer and best-selling author addresses the question.]]></description>
</item>
<item>
<title>Why Sell When You Can &quot;Lasorda?&quot;</title>
<link>http://EzineArticles.com/4840648</link>
<guid>http://EzineArticles.com/4840648</guid>
<pubDate>Thu, 12 Aug 2010 09:20:31 -0500</pubDate>
<description><![CDATA[I just read a column about legendary Los Angeles Dodger alum and booster, Tommy Lasorda. Indefatigable at 82, the rotund zealot for the Blue Crew, spreads his message of Dodger joy to anyone that will listen. And nearly everyone does, which is fairly amazing.]]></description>
</item>
<item>
<title>Customer Servants on the Edge of &quot;Going Tarmac&quot;</title>
<link>http://EzineArticles.com/4834620</link>
<guid>http://EzineArticles.com/4834620</guid>
<pubDate>Wed, 11 Aug 2010 11:29:10 -0500</pubDate>
<description><![CDATA[When I first heard the expression, "Going postal," about losing one's professional composure, I cracked-up. Like many citizens, I suspected some of the decent folks that issue stamps, collect the mail, and perform a miscellany of related, vital services, were being held together emotionally, with little more than some string and wrapping paper. ]]></description>
</item>
<item>
<title>How to Play Salesball</title>
<link>http://EzineArticles.com/4813836</link>
<guid>http://EzineArticles.com/4813836</guid>
<pubDate>Fri, 06 Aug 2010 16:17:17 -0500</pubDate>
<description><![CDATA[Lewis profiles Oakland A's general manager, Billy Beane, who has squeezed more productivity out of a miniscule major league baseball budget that most of his peers. Lewis tells us that Beane, along with some statistical wizards, hypothesized that certain carefully measured and monitored achievements, such as batting average and runs batted in, were overvalued, while others, such as slugging average, on-base percentage, and walks, were undervalued.]]></description>
</item>
<item>
<title>Best Practices in Negotiation - A Walk is As Good As a Hit</title>
<link>http://EzineArticles.com/4769662</link>
<guid>http://EzineArticles.com/4769662</guid>
<pubDate>Fri, 30 Jul 2010 15:10:03 -0500</pubDate>
<description><![CDATA[When negotiating, we can wrongly believe we're like the Roman legions, able to march into distant lands and conquer, bending "inferiors" to our will. In a word, we feel omnipotent. With proven techniques deployed here and there we can deftly cut through resistance, and accomplish nearly any objective. ]]></description>
</item>
<item>
<title>Seven Beliefs of Underachieving Salespeople</title>
<link>http://EzineArticles.com/4754879</link>
<guid>http://EzineArticles.com/4754879</guid>
<pubDate>Wed, 28 Jul 2010 15:51:35 -0500</pubDate>
<description><![CDATA[(This is the first of seven articles that explore how salespeople unwittingly debilitate themselves, reducing their productivity and enjoyment.) I've studied with many great minds, including a two and a half year stint with Peter F. Drucker, that culminated in earning an Advanced Executive MBA at the graduate school named in his honor. Though less substantially, I also studied with Dr. Albert Ellis, whom one esteemed psychological association pronounced a major influence in the field.]]></description>
</item>
<item>
<title>Best Practices in Negotiation - When Free is a Four-Letter Word</title>
<link>http://EzineArticles.com/4732387</link>
<guid>http://EzineArticles.com/4732387</guid>
<pubDate>Mon, 26 Jul 2010 16:21:01 -0500</pubDate>
<description><![CDATA[Is a free, initial consultation essential to creating a professional business relationship? When is asking or demanding a free service " inappropriate, offensive, and as profane as a four-letter word" asks this top negotiation speaker and creator of the highly-rated seminar, "Best Practices in Negotiation," at UC Berkeley and UCLA Extension.]]></description>
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<item>
<title>Why Great Sales Scripts Fail</title>
<link>http://EzineArticles.com/4734689</link>
<guid>http://EzineArticles.com/4734689</guid>
<pubDate>Mon, 26 Jul 2010 12:46:52 -0500</pubDate>
<description><![CDATA[I'm a lucky researcher, and a fairly fortunate salesman, as well. Plunk me down in front of a computer or facing a stack of books in the library, and I'll find something that I need, seemingly by accident. Or, if you like, I'll start off lost, but then find my way. In selling, I'll quickly devise a call path, a script, a sequence for earning business that involves a minimum number of steps. As a consultant, I do this professionally, for other companies. But that's only half the challenge. The rest is a matter of sticking to what is working and changing only that which isn't. Salespeople, as a breed, are taught a certain path for selling. "If you begin here, and end up there, you'll earn some business," we're told. That road map works, until we stray, out of boredom, for variety and stimulation, or while entertaining the belief that the hunting is better off-road. Unlike certain animals, we don't have a homing instinct. If we wander too far, or we are in completely unfamiliar terrain, move too quickly or impulsively, we'll get lost. This is because as humans and as salespeople, we navigate by "dead reckoning."]]></description>
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<title>Best Practices in Negotiation - Win Or Lose, You Win!</title>
<link>http://EzineArticles.com/4726199</link>
<guid>http://EzineArticles.com/4726199</guid>
<pubDate>Sat, 24 Jul 2010 21:14:06 -0500</pubDate>
<description><![CDATA[You might recall the movie, "Raging Bull," about Jake LaMotta, the boxer. At one point his brother, who is also his professional manager, explains the logic of accepting a bout. Because the foe is ranked higher than LaMotta, his sibling explains: "Take the fight because if you win you win, and if you lose, you win!" Certain negotiations are like that fight. They present opportunities to give you exposure, to sharpen your skills, and even if they result in a nominal loss, they constitute a net gain for you.]]></description>
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<title>Savvy Sales &amp; Service Trainers Make Recruits Feel Smart!</title>
<link>http://EzineArticles.com/4695178</link>
<guid>http://EzineArticles.com/4695178</guid>
<pubDate>Tue, 20 Jul 2010 14:58:17 -0500</pubDate>
<description><![CDATA[I was reading a comment made by Ernest Hemingway about novelists. If they know their subjects, their prose can be lean, leaving out certain details that the audience will imagine as vividly as if they were on the page. But if writers are themselves uninformed, when they leave out details there will be holes. The savvy sales & service trainer appeals to intelligence, by inviting recruits to fill-in certain holes in the lessons.]]></description>
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<item>
<title>The Alpha Salesman</title>
<link>http://EzineArticles.com/4690101</link>
<guid>http://EzineArticles.com/4690101</guid>
<pubDate>Tue, 20 Jul 2010 10:22:18 -0500</pubDate>
<description><![CDATA[If you look closely at Jack Lemmon's character in David Mamet's classic play and then movie, "Glengarry Glenross," you'll see nearly the opposite of the sales type I'm going to delineate. Lemmon is frumpy, tattered around the edges, hangdog, beaten down by countless rejections, on autopilot as he pours a cup of coffee, prickly and irritated as he hovers in the office's kitchenette. Guest speaker and human resources hit-man, Alec Baldwin, invades this domesticated scene, launching into his "brass balls" tirade.]]></description>
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<title>Should You Be Doing Yin Or Yang Selling Right Now?</title>
<link>http://EzineArticles.com/4681059</link>
<guid>http://EzineArticles.com/4681059</guid>
<pubDate>Mon, 19 Jul 2010 08:19:31 -0500</pubDate>
<description><![CDATA[If you're conversant with Eastern thought, or you've been plugged-into popular culture during the past several decades, you've heard of the concepts, Yin and Yang. In essence Yin and Yang stand for two opposite, yet complementary forces, like male and female, salt and pepper, Tom & Jerry.]]></description>
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<title>Direct Selling Versus Meeting-Cute</title>
<link>http://EzineArticles.com/4657638</link>
<guid>http://EzineArticles.com/4657638</guid>
<pubDate>Tue, 13 Jul 2010 14:53:09 -0500</pubDate>
<description><![CDATA[For a time I've been puzzled by a web mystery, specifically why serious and smart business people invest oodles of time and money in largely useless web-based activities such as social networking. I've done the same, shifting much of my marketing thrust from proactive, telephone and direct-mail campaigns to more passive, "If you build it they will come" enticements, such as web sites with catchy URL's and by writing thousands of articles for Ezines. Despite achieving top web search engine rankings in pertinent categories and some benefits, my overall marketing productivity during five years of webcentrism, has diminished....]]></description>
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<title>Worst Practices in Negotiation - Refusing to Negotiate!</title>
<link>http://EzineArticles.com/4646990</link>
<guid>http://EzineArticles.com/4646990</guid>
<pubDate>Tue, 13 Jul 2010 09:56:00 -0500</pubDate>
<description><![CDATA[I'm the guy that developed the popular seminar, "Best Practices in Negotiation," offered at UCLA and UC Berkeley, as well as at private companies and nonprofits. So, what am I doing delineating the WORST practices? Am I nuts? Maybe, but I can remember several times that I utterly blew it when negotiating. And there is no reason I shouldn't help you to avoid a lot of pain and disappointment.]]></description>
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<title>Zen &amp; The Art of Losing Nearly Everything</title>
<link>http://EzineArticles.com/4645592</link>
<guid>http://EzineArticles.com/4645592</guid>
<pubDate>Mon, 12 Jul 2010 15:31:58 -0500</pubDate>
<description><![CDATA[The message from the devastating computer virus said, "You'll never fix me!" It took two computer geniuses the better part of an evening to defy this prediction, to clean the machine. But my files were lost. A year or two's worth of writing, completely gone. If I hadn't backed-up the most voluminous files, by emailing them to myself, they'd be lost, as well. I've now experienced so many computer crashes, with similar results, that I'm immune to the emotional torments of viruses. As one sage explained his nearly ethereal calmness: "My secret is I don't care what happens!"]]></description>
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<title>Salespeople - There is No Competition!</title>
<link>http://EzineArticles.com/4629234</link>
<guid>http://EzineArticles.com/4629234</guid>
<pubDate>Thu, 08 Jul 2010 15:40:00 -0500</pubDate>
<description><![CDATA[A well-meaning client of mine sent me a link to one of my "competitors'" web sites. I clicked it, read through some material, and decided that superficially, we seem to be doing the same thing, i.e. improving the sales of our clients through training and development. But we are really worlds apart. ]]></description>
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<title>Customer Satisfaction - Don't Ask, Just SELL!</title>
<link>http://EzineArticles.com/4613961</link>
<guid>http://EzineArticles.com/4613961</guid>
<pubDate>Wed, 07 Jul 2010 15:35:22 -0500</pubDate>
<description><![CDATA[Customer satisfaction, and the customer experience that supposedly produces it, is pursued for reasons other than wanting to make people happy. It is of interest to businesses inasmuch as it helps us to avoid losing customers, and thus losing future sales, developing a poor reputation that deters others from buying, while making our staffs less confident in the quality of what they're selling.]]></description>
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<title>When the Going Gets Tough, the Tough Start Phoning!</title>
<link>http://EzineArticles.com/4556632</link>
<guid>http://EzineArticles.com/4556632</guid>
<pubDate>Fri, 02 Jul 2010 13:01:15 -0500</pubDate>
<description><![CDATA[I wanted to believe that if I did a good enough job of marketing, figuring out what clients wanted and needed, pricing it right, and then making it easily and attractively available, I could then let buyers do the rest. They would waft to my door, like early morning doughnut seekers swarming a bakery. Peter F. Drucker, my professor and renowned management thinker said it would work exactly that way. ]]></description>
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<item>
<title>After Social Networking Fails, Try Selling!</title>
<link>http://EzineArticles.com/4587385</link>
<guid>http://EzineArticles.com/4587385</guid>
<pubDate>Thu, 01 Jul 2010 11:36:23 -0500</pubDate>
<description><![CDATA[When I was in junior high, I had a leading role in the musical, "The Emperor's New Clothes." Today, I embarrass myself singing in the shower, but then, at least the casting director thought I could hold my own as the romantic lead. If you know the tale, you'll recall that weavers of a marvelous mystery material descended upon a remote locale and won a commission to outfit the emperor. Enamored with these self-important courtiers, the monarch paraded his new attire before an obsequious and admiring public. Only a small child stepped forth to declare that the emperor had no clothes. ]]></description>
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<title>Best Practices in Negotiation - The Bucks Start Here!</title>
<link>http://EzineArticles.com/4573542</link>
<guid>http://EzineArticles.com/4573542</guid>
<pubDate>Wed, 30 Jun 2010 07:29:25 -0500</pubDate>
<description><![CDATA[If you're in business, undoubtedly you have noticed that credit lines for many small establishments have disappeared. Quickly, we have moved to a pay-as-you-go culture. Terms that used to read, "30 days" now declare, "Cash, check, or credit card." Even "COD," cash on delivery, is becoming rare. ]]></description>
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<title>Real Men Make Cold Calls!</title>
<link>http://EzineArticles.com/4558329</link>
<guid>http://EzineArticles.com/4558329</guid>
<pubDate>Mon, 28 Jun 2010 13:35:21 -0500</pubDate>
<description><![CDATA[Shout it from the rooftops and repeat it in sales training sessions. Tell novices and veterans, alike. No excuses will be accepted, like the runaway escapist alibi that cold calling "doesn't work." To be sure, it doesn't work for wimps, those that won't force themselves to place butt in chair long enough to make contacts.]]></description>
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<title>Salespeople - Find a Way to Win!</title>
<link>http://EzineArticles.com/4550999</link>
<guid>http://EzineArticles.com/4550999</guid>
<pubDate>Fri, 25 Jun 2010 13:06:07 -0500</pubDate>
<description><![CDATA[Los Angeles Angels Manager Mike Scoscia was interviewed on ESPN radio after his team defeated the LA Dodgers 2-1, in a game that ended on a peculiar defensive play. Scoscia remarked: "We found a way to win." True, enough, but after I heard this comment I started to deconstruct it as an English teacher might do. ]]></description>
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<title>Selling - Would You Rather Do It or Teach It?</title>
<link>http://EzineArticles.com/4512351</link>
<guid>http://EzineArticles.com/4512351</guid>
<pubDate>Mon, 21 Jun 2010 11:35:57 -0500</pubDate>
<description><![CDATA[As a top salesperson, you must have wondered, "Wouldn't I be better off training others to do what comes so naturally to me? Shouldn't I launch my own consulting business, write books, record audios and videos, blog, and call my own shots?"]]></description>
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