<?xml version="1.0" encoding="utf-8"?>
<rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/">
<channel>
<title>Kevin Stirtz - EzineArticles Expert Author</title>
<link>http://EzineArticles.com/expert/Kevin_Stirtz</link>
<pubDate>Wed, 15 Feb 2012 10:31:54 -0600</pubDate>
<image><title>Kevin Stirtz - EzineArticles Expert Author</title>
<link>http://EzineArticles.com/expert/Kevin_Stirtz</link>
<url>http://EzineArticles.com/images/ea_logo.jpg</url>
</image>
<language>en-us</language>
<copyright>Copyright 2012 EzineArticles.com - All Rights Reserved.</copyright>
<description><![CDATA[Kevin Stirtz is a local search marketing consultant. He is a Certified Inbound Marketing Professional and he specializes in local search optimization and online reviews to help local businesses attract and retain more customers. Kevin lives in the Twin Cities metro area of Minneapolis and St. Paul, MN.]]></description>
<lastBuildDate>Wed, 23 Feb 2011 14:08:22 -0600</lastBuildDate>
<atom:link rel="hub" href="https://pubsubhubbub.appspot.com" />
<item>
<title>10 Ways to Turn Online Reviews Into More Loyal Customers</title>
<link>http://EzineArticles.com/5970148</link>
<guid>http://EzineArticles.com/5970148</guid>
<pubDate>Wed, 23 Feb 2011 14:08:22 -0600</pubDate>
<description><![CDATA[These days customers are ahead of many businesses on the technology curve. Companies like Google, Yelp, UrbanSpoon, CitySearch and many others have made it easy and convenient for customers to share their thoughts with the world. And they're not just talking about what they had for breakfast. They're telling the world what they think of YOUR BUSINESS. And this is a good thing. This sort of sharing is a driving force behind the success of Internet superstars like eBay and Amazon. It helped them build multibillion dollar businesses because it gave customers a good reason to be customers. Online reviews allow customers to pull back the curtain and see what really happens in a company. It helps them see what it's like to be a customer BEFORE they spend their time and money to become one. It's the best preview and customer could have. Which is why it's the best sales tool a company can have. And now most companies have this powerful sales tool at their disposal for no charge.]]></description>
</item>
<item>
<title>Wash Your Hands of Bad Customer Service</title>
<link>http://EzineArticles.com/3711492</link>
<guid>http://EzineArticles.com/3711492</guid>
<pubDate>Mon, 08 Feb 2010 11:41:43 -0600</pubDate>
<description><![CDATA[How can we hope to have employees remembering to smile, be polite, greet people, remember loyal customers, use their names, focus on solutions and all the other important and fundamental behaviors that help create better customer service? This article shows you how.]]></description>
</item>
<item>
<title>What Promise Do You Make to Your Customers?</title>
<link>http://EzineArticles.com/3711473</link>
<guid>http://EzineArticles.com/3711473</guid>
<pubDate>Mon, 08 Feb 2010 11:37:50 -0600</pubDate>
<description><![CDATA[One of the foundations of amazing service is to create and publish customer service standards (or promises). When you do this we call it your customer experience promise. It tells people what to expect when they do business with you. It tells them how you'll be treated, among other things.]]></description>
</item>
<item>
<title>How to Give the Right Customer Experience Every Time</title>
<link>http://EzineArticles.com/3711525</link>
<guid>http://EzineArticles.com/3711525</guid>
<pubDate>Mon, 08 Feb 2010 11:01:00 -0600</pubDate>
<description><![CDATA[We talk a lot about how important it is to give our customers the right experience. It's extremely important. Because their experience becomes our brand and that determines their loyalty.]]></description>
</item>
<item>
<title>Social Media Rescues Customers Before Company Does</title>
<link>http://EzineArticles.com/3379276</link>
<guid>http://EzineArticles.com/3379276</guid>
<pubDate>Mon, 07 Dec 2009 15:04:28 -0600</pubDate>
<description><![CDATA[There has never been a better opportunity to connect and communicate with our customers. Social media tools make it easy and affordable. Here's some advice on how to make it work for your business.]]></description>
</item>
<item>
<title>Twitter For Customer Service - 6 Reasons to Consider it in Your Business</title>
<link>http://EzineArticles.com/2405965</link>
<guid>http://EzineArticles.com/2405965</guid>
<pubDate>Fri, 29 May 2009 15:56:49 -0500</pubDate>
<description><![CDATA[Twitter keeps getting more popular, more useful and more valuable to companies. It is becoming a rock star in the world of customer engagement tools.  But many people are skeptical, or at least unsure. Is it mostly hype? Will it fade away? Or is it a serious tool I should be using in my business?  Here are six reasons you should consider using Twitter to serve and connect with your customers.]]></description>
</item>
<item>
<title>Keep Your Customers Coming Back With Clear and Accurate Communication</title>
<link>http://EzineArticles.com/2176871</link>
<guid>http://EzineArticles.com/2176871</guid>
<pubDate>Mon, 06 Apr 2009 08:31:04 -0500</pubDate>
<description><![CDATA[Recently my wife and I stayed at a hotel in northern Minnesota. We had fun but one experience remains in my memory more than any other. The staff at this hotel lied to their customers.]]></description>
</item>
<item>
<title>Customer Service Trainer Offers a Powerful Tip to Improve Service Immediately</title>
<link>http://EzineArticles.com/2176860</link>
<guid>http://EzineArticles.com/2176860</guid>
<pubDate>Mon, 06 Apr 2009 08:30:46 -0500</pubDate>
<description><![CDATA[One of the challenges in improving customer service is putting new ideas to work.  Often they're not even new ideas but reminders of what we already know.  Ideas are cheap. It's using them effectively that brings us the results we want. Here's a tip to help you improve the quality of your customer service immediately.]]></description>
</item>
<item>
<title>Customer Service Trainer Offers Advice to Keep Customers Happy</title>
<link>http://EzineArticles.com/2176854</link>
<guid>http://EzineArticles.com/2176854</guid>
<pubDate>Mon, 06 Apr 2009 08:30:16 -0500</pubDate>
<description><![CDATA[Often companies do things that make sense from a financial angle but drives their customers crazy. Here's a typical example and how you can avoid it in your company.]]></description>
</item>
<item>
<title>Customer Service Trainer Says to Acknowledge Your Customer's Presence</title>
<link>http://EzineArticles.com/2176842</link>
<guid>http://EzineArticles.com/2176842</guid>
<pubDate>Mon, 06 Apr 2009 08:29:47 -0500</pubDate>
<description><![CDATA[Acknowledge your customer's presence  This seems too basic to even mention. What breathing is to living, this rule is to working with customers. So, why even have a rule that deals with it?]]></description>
</item>
<item>
<title>Customer Service Surveys Don't Always Tell the Whole Story</title>
<link>http://EzineArticles.com/2176834</link>
<guid>http://EzineArticles.com/2176834</guid>
<pubDate>Mon, 06 Apr 2009 08:29:31 -0500</pubDate>
<description><![CDATA[Much of the corporate world seems to live on surveys. And while they can be useful, they don't tell the whole story. Make sure you go beyond surveys and use other tools to discover what your customers want. This article tells you how.]]></description>
</item>
<item>
<title>Customer Service Trainer Offers Six Tips For Better Customer Feedback</title>
<link>http://EzineArticles.com/2176826</link>
<guid>http://EzineArticles.com/2176826</guid>
<pubDate>Mon, 06 Apr 2009 08:26:35 -0500</pubDate>
<description><![CDATA[Customer feedback is vitally important to organizations of all kinds.  It gives you direct knowledge about what your customers want from you and what they think about your organization. It can tell you what you need to do to keep customers coming back. And, in challenging economic times, a steady flow of accurate customer feedback could be the difference between a healthy business and no business.]]></description>
</item>
<item>
<title>Customer Service Trainer Offers Ideas to Beat the Recession</title>
<link>http://EzineArticles.com/1984262</link>
<guid>http://EzineArticles.com/1984262</guid>
<pubDate>Fri, 13 Feb 2009 15:17:27 -0600</pubDate>
<description><![CDATA[The recession makes customer service more important than ever. Here are some ideas to beat the recession and build a stronger, more profitable business.]]></description>
</item>
<item>
<title>Customer Service Trainer Offers Five Ways to Improve Service</title>
<link>http://EzineArticles.com/1984232</link>
<guid>http://EzineArticles.com/1984232</guid>
<pubDate>Fri, 13 Feb 2009 15:14:26 -0600</pubDate>
<description><![CDATA[Here are five simple ways you can begin improving the service you deliver to your customers. And you can get started doing them today!]]></description>
</item>
<item>
<title>Customer Service Author Asks - Is Customer Service Better Than Sex?</title>
<link>http://EzineArticles.com/1939715</link>
<guid>http://EzineArticles.com/1939715</guid>
<pubDate>Mon, 02 Feb 2009 16:02:18 -0600</pubDate>
<description><![CDATA[Brain science suggests that helping others feels good - as good as many other things we consider highly pleasurable. Here are some ideas and tools to use this research to improve customer service in your organization.]]></description>
</item>
<item>
<title>Customer Service Expert Says - We Always Have a Choice to Deliver Great Service</title>
<link>http://EzineArticles.com/1939703</link>
<guid>http://EzineArticles.com/1939703</guid>
<pubDate>Mon, 02 Feb 2009 16:01:59 -0600</pubDate>
<description><![CDATA[Too often employees treat customers based on their current emotional state. Here are some tools to help remember to treat every customer well every time.]]></description>
</item>
<item>
<title>How to Beat the Recession - Part 2</title>
<link>http://EzineArticles.com/1935379</link>
<guid>http://EzineArticles.com/1935379</guid>
<pubDate>Fri, 30 Jan 2009 10:33:40 -0600</pubDate>
<description><![CDATA[Sometimes when our world changes dramatically, we find ourselves grasping wildly for new solutions and ideas. But if we change too much too fast, we risk getting rid of tools that can be useful to us. Or we get paralyzed with fear and wind up doing not much of anything except worrying about how bad things are getting.]]></description>
</item>
<item>
<title>How to Beat the Recession, Part 1</title>
<link>http://EzineArticles.com/1931528</link>
<guid>http://EzineArticles.com/1931528</guid>
<pubDate>Thu, 29 Jan 2009 16:28:04 -0600</pubDate>
<description><![CDATA[When it seems all we hear is bad news, it can be easy for us to join in the chorus. It can seem natural to spend time worrying about how we'll survive in these challenging times.    But it doesn't have to be that way.]]></description>
</item>
<item>
<title>Customer Service Improvement Starts With the Right Message</title>
<link>http://EzineArticles.com/1816467</link>
<guid>http://EzineArticles.com/1816467</guid>
<pubDate>Fri, 26 Dec 2008 15:35:32 -0600</pubDate>
<description><![CDATA[To make a permanent and significant improvement in customer service, you need to create and share the right message with your customers. Here's how to get started.]]></description>
</item>
<item>
<title>Customer Service Trainer Offers Lessons on Changing Your Company</title>
<link>http://EzineArticles.com/1816405</link>
<guid>http://EzineArticles.com/1816405</guid>
<pubDate>Fri, 26 Dec 2008 15:30:39 -0600</pubDate>
<description><![CDATA[The only way to improve customer service is by making changes. They don't have to be massive or costly though. This article offers ideas on how to get started.]]></description>
</item>
<item>
<title>Customer Service Expert Says Focus on Customer, Not Paycheck</title>
<link>http://EzineArticles.com/1816385</link>
<guid>http://EzineArticles.com/1816385</guid>
<pubDate>Fri, 26 Dec 2008 15:29:00 -0600</pubDate>
<description><![CDATA[A fast way to drive away customers is to see them only as a means to a paycheck. Make sure your employees are focused on helping the customer and you'll keep your customers coming back.]]></description>
</item>
<item>
<title>Customer Service Expert Says to Remember Customer's Names</title>
<link>http://EzineArticles.com/1814894</link>
<guid>http://EzineArticles.com/1814894</guid>
<pubDate>Fri, 26 Dec 2008 14:58:05 -0600</pubDate>
<description><![CDATA[Years ago I heard a quote that goes something like: "Nothing is sweeter than the sound of a person's own name." I don't know who first said this but I agree with them. When we hear someone say our name, it brings us closer to that person.]]></description>
</item>
<item>
<title>Customer Service Expert Offers 5 New Years Resolutions</title>
<link>http://EzineArticles.com/1780826</link>
<guid>http://EzineArticles.com/1780826</guid>
<pubDate>Mon, 15 Dec 2008 10:31:44 -0600</pubDate>
<description><![CDATA[Your business can thrive next year no matter what the economy is like. Use these new years resolutions to improve customer service and keep your customers coming back.]]></description>
</item>
<item>
<title>Customer Service Author Says Thank Your Customers For Complaining</title>
<link>http://EzineArticles.com/1780852</link>
<guid>http://EzineArticles.com/1780852</guid>
<pubDate>Mon, 15 Dec 2008 10:01:37 -0600</pubDate>
<description><![CDATA[We all dislike customer complaints. But complaints can be gold, if we handle them well. Learn how to turn your customer feedback into profits with this article.]]></description>
</item>
<item>
<title>Customer Service Speaker Asks - Does Your Company Have Invisible Customers?</title>
<link>http://EzineArticles.com/1741839</link>
<guid>http://EzineArticles.com/1741839</guid>
<pubDate>Tue, 02 Dec 2008 14:46:54 -0600</pubDate>
<description><![CDATA[Invisible customers can destroy your company. Here's how to prevent them in your business.]]></description>
</item>
<item>
<title>Customer Service Speaker Advises - Know What Your Customers Want</title>
<link>http://EzineArticles.com/1739524</link>
<guid>http://EzineArticles.com/1739524</guid>
<pubDate>Tue, 02 Dec 2008 11:53:30 -0600</pubDate>
<description><![CDATA[Customer will leave if all they get is good service. To keep them coming back you need to give them what they want. Here's how to do it.]]></description>
</item>
<item>
<title>Customer Service Speaker Offers Tips to Make Your Customers Smile</title>
<link>http://EzineArticles.com/1739514</link>
<guid>http://EzineArticles.com/1739514</guid>
<pubDate>Tue, 02 Dec 2008 11:51:59 -0600</pubDate>
<description><![CDATA[Keep your customers coming back by making them smile. Here are some proven tips to help you make that happen.]]></description>
</item>
<item>
<title>Customer Service Expert Offers Advice to Retailers For Successful Holiday Season</title>
<link>http://EzineArticles.com/1739508</link>
<guid>http://EzineArticles.com/1739508</guid>
<pubDate>Tue, 02 Dec 2008 11:51:01 -0600</pubDate>
<description><![CDATA[Even though Black Friday has begun, there is still time for retailers to increase their chances of having a good holiday shopping season. We all know customer service is important, but it's critical during stressful times like the holidays. And when the economy is sour and people want the most for their money, one of the best things your company can do is take steps to improve their customer service.  So, get the most from this holiday shopping season by offering your customers Amazing Service. Here are ten ways to make it happen.]]></description>
</item>
<item>
<title>Customer Service Expert Says You Need to Assure Your Customers</title>
<link>http://EzineArticles.com/1739538</link>
<guid>http://EzineArticles.com/1739538</guid>
<pubDate>Tue, 02 Dec 2008 11:50:13 -0600</pubDate>
<description><![CDATA[One of the best ways to keep your customers coming back is to assure them you will help them get what they came to you for. Here are some tips to do this like a pro.]]></description>
</item>
<item>
<title>You're Here to Serve Your Customers</title>
<link>http://EzineArticles.com/1408415</link>
<guid>http://EzineArticles.com/1408415</guid>
<pubDate>Fri, 15 Aug 2008 10:46:23 -0500</pubDate>
<description><![CDATA[We all get busy in our jobs. It seems there are always more things to do than any one person could possibly get done. From meetings to special projects to covering for co-workers.]]></description>
</item>
<item>
<title>Improve Customer Loyalty by Appreciating Your Customers</title>
<link>http://EzineArticles.com/1392248</link>
<guid>http://EzineArticles.com/1392248</guid>
<pubDate>Mon, 11 Aug 2008 13:39:34 -0500</pubDate>
<description><![CDATA[It's easy to disregard and even ignore our customers, especially our regular ones. But they make our business and we can keep them more loyal by offering sincere appreciation. Here's how.]]></description>
</item>
<item>
<title>Customer Service Speaker Offers Tips For Going the Extra Mile</title>
<link>http://EzineArticles.com/1373832</link>
<guid>http://EzineArticles.com/1373832</guid>
<pubDate>Mon, 04 Aug 2008 13:16:24 -0500</pubDate>
<description><![CDATA[A fast and easy way to build loyalty is by going the extra mile for your customers. Here are two effective strategies to do so quickly and easily.]]></description>
</item>
<item>
<title>Six Steps to More Loyal Customers</title>
<link>http://EzineArticles.com/1366837</link>
<guid>http://EzineArticles.com/1366837</guid>
<pubDate>Thu, 31 Jul 2008 14:04:59 -0500</pubDate>
<description><![CDATA[Many people talk about customer loyalty. Here's a simple six step system to help you do something about it.]]></description>
</item>
<item>
<title>Customer Service Expert Offers 5 Steps to More Job Security</title>
<link>http://EzineArticles.com/1363193</link>
<guid>http://EzineArticles.com/1363193</guid>
<pubDate>Wed, 30 Jul 2008 11:27:29 -0500</pubDate>
<description><![CDATA[In tough economic times, you can make yourself a more valuable employee by sharpening your customer service skills. Here's an easy way to get started.]]></description>
</item>
<item>
<title>For Best Service, Know What Your Customers Want</title>
<link>http://EzineArticles.com/1348366</link>
<guid>http://EzineArticles.com/1348366</guid>
<pubDate>Fri, 25 Jul 2008 10:43:57 -0500</pubDate>
<description><![CDATA[The first step in getting customers to come back is giving them what they want. This article offers practical advice to learn exactly what your customers want from you so you can help them get what they want.]]></description>
</item>
<item>
<title>Great Customer Service Means Thanking Your Customers</title>
<link>http://EzineArticles.com/1328307</link>
<guid>http://EzineArticles.com/1328307</guid>
<pubDate>Wed, 16 Jul 2008 16:45:50 -0500</pubDate>
<description><![CDATA[Most employees never thank their customers anymore. It's sad but it creates an opportunity for the rest of us who are willing to be thankful and appreciate our customers. This article shares some ideas on how to get your employees to say "thanks" to your customers more often.]]></description>
</item>
<item>
<title>Great Customer Service Means Giving Your Customers What They Want</title>
<link>http://EzineArticles.com/1319573</link>
<guid>http://EzineArticles.com/1319573</guid>
<pubDate>Mon, 14 Jul 2008 09:27:08 -0500</pubDate>
<description><![CDATA[Too often I hear people give bad advice to others about how to talk with new potential clients. Rather than focus on what the customer is trying to accomplish now, they try to get their foot in the door for a long-term relationship with the company.]]></description>
</item>
<item>
<title>Customer Service Means Respecting Your Customer's Opinion</title>
<link>http://EzineArticles.com/1317007</link>
<guid>http://EzineArticles.com/1317007</guid>
<pubDate>Fri, 11 Jul 2008 13:17:22 -0500</pubDate>
<description><![CDATA[Too often employees disregard what their customers think. This is a fast track to fewer customers. So here are some tips to help increase customer loyalty by improving customer service.]]></description>
</item>
<item>
<title>Top Ten Customer Service Tips For the 2008 Republican National Convention</title>
<link>http://EzineArticles.com/1296954</link>
<guid>http://EzineArticles.com/1296954</guid>
<pubDate>Sat, 05 Jul 2008 15:13:36 -0500</pubDate>
<description><![CDATA[The 2008 Republican National Convention is a huge event for its host city. Here are 10 customer service tips to make it a great event that helps the host city shine.]]></description>
</item>
<item>
<title>Improve Customer Service by Focusing on Small Changes</title>
<link>http://EzineArticles.com/1296934</link>
<guid>http://EzineArticles.com/1296934</guid>
<pubDate>Sat, 05 Jul 2008 15:12:49 -0500</pubDate>
<description><![CDATA[Improving customer service does not always require massive changes. More often small, incremental changes will produce the outcomes we want.]]></description>
</item>
<item>
<title>To Deliver Amazing Service Remember What You Control</title>
<link>http://EzineArticles.com/1263525</link>
<guid>http://EzineArticles.com/1263525</guid>
<pubDate>Tue, 24 Jun 2008 08:56:16 -0500</pubDate>
<description><![CDATA[One of the biggest obstacles we face in providing amazing customer service is spending time and energy changing things we cannot control. To be most effective we need to focus on where we can produce the results we want. Here are some tips to do that.]]></description>
</item>
<item>
<title>A Customer Experience Lesson From Microsoft</title>
<link>http://EzineArticles.com/1227333</link>
<guid>http://EzineArticles.com/1227333</guid>
<pubDate>Fri, 06 Jun 2008 11:19:32 -0500</pubDate>
<description><![CDATA[Become indispensable to your customers and they'll stay with you forever. This article offers a real-life example of how one company does that very well.]]></description>
</item>
<item>
<title>Forget Who Your Customers Are - Focus on What They Want</title>
<link>http://EzineArticles.com/1227325</link>
<guid>http://EzineArticles.com/1227325</guid>
<pubDate>Fri, 06 Jun 2008 11:18:56 -0500</pubDate>
<description><![CDATA[To be able to deliver amazing customer service you need to know what your customers really want. Take the time to discover this and you'll be positioned to deliver the best service your customers have ever had.]]></description>
</item>
<item>
<title>Any Business Can Deliver a Great Customer Experience</title>
<link>http://EzineArticles.com/1227316</link>
<guid>http://EzineArticles.com/1227316</guid>
<pubDate>Fri, 06 Jun 2008 11:17:51 -0500</pubDate>
<description><![CDATA[Amazing customer service is not hard. But it does require consistency and attention to details. Here's how one company does it well.]]></description>
</item>
<item>
<title>How to Handle Customer Complaints</title>
<link>http://EzineArticles.com/1024737</link>
<guid>http://EzineArticles.com/1024737</guid>
<pubDate>Thu, 06 Mar 2008 09:37:16 -0600</pubDate>
<description><![CDATA[Complaining customers can be a drag. or they can be an opportunity. This article shows you how to convert complaints into solutions and keep your customers coming back.]]></description>
</item>
<item>
<title>Four Things Airlines Can Do to Improve Customer Service</title>
<link>http://EzineArticles.com/964550</link>
<guid>http://EzineArticles.com/964550</guid>
<pubDate>Tue, 05 Feb 2008 08:37:46 -0600</pubDate>
<description><![CDATA[Poor customer service from airlines is legendary. It's cliche. It's so common that when we do get great service we feel like we've won the lottery, if only for a moment. But it doesn't have to be that way. Here are four things any of our airlines could do to improve the quality of service they're providing to their customers.]]></description>
</item>
<item>
<title>Six Steps to Remarkable Service</title>
<link>http://EzineArticles.com/925993</link>
<guid>http://EzineArticles.com/925993</guid>
<pubDate>Mon, 14 Jan 2008 15:53:27 -0600</pubDate>
<description><![CDATA[We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it's helpful to have a system or, at least, some steps to follow.]]></description>
</item>
<item>
<title>Remarkable Service Starts With a Great First Impression</title>
<link>http://EzineArticles.com/924891</link>
<guid>http://EzineArticles.com/924891</guid>
<pubDate>Mon, 14 Jan 2008 13:34:30 -0600</pubDate>
<description><![CDATA[The fastest way to increase customer loyalty is by improving the quality of customer service you deliver. When you do that consistently, with every customer, every time, then you'll see customer loyalty, retention and referrals go straight through the roof.]]></description>
</item>
<item>
<title>Make Your Reality Remarkable</title>
<link>http://EzineArticles.com/920335</link>
<guid>http://EzineArticles.com/920335</guid>
<pubDate>Fri, 11 Jan 2008 09:40:25 -0600</pubDate>
<description><![CDATA[For the greatest impact make sure your customer service is as good as or better than your marketing. Do this and you'll impress people beyond belief.]]></description>
</item>
<item>
<title>The Gas Tank Theory of Serving Others</title>
<link>http://EzineArticles.com/920325</link>
<guid>http://EzineArticles.com/920325</guid>
<pubDate>Fri, 11 Jan 2008 09:39:53 -0600</pubDate>
<description><![CDATA[To serve others well we need to take care of ourselves. Here are some tips to do just that.]]></description>
</item>
<item>
<title>What Do Customers Really Want? New Survey Reveals the Truth</title>
<link>http://EzineArticles.com/920312</link>
<guid>http://EzineArticles.com/920312</guid>
<pubDate>Fri, 11 Jan 2008 09:39:11 -0600</pubDate>
<description><![CDATA[Often we think we know what customers want but we never ask them. This article tells us what many customers actually do want, in their own words.]]></description>
</item>
<item>
<title>Foolish Consistency is the Hobgoblin of Poor Service</title>
<link>http://EzineArticles.com/920305</link>
<guid>http://EzineArticles.com/920305</guid>
<pubDate>Fri, 11 Jan 2008 09:34:05 -0600</pubDate>
<description><![CDATA[Here's an example of a good idea executed so poorly it annoys customers rather then helping them. Avoid this huge mistake by reading this article.]]></description>
</item>
<item>
<title>Do I Really Need to Provide Amazing Service to Everyone?</title>
<link>http://EzineArticles.com/920330</link>
<guid>http://EzineArticles.com/920330</guid>
<pubDate>Thu, 10 Jan 2008 09:32:43 -0600</pubDate>
<description><![CDATA[Over the past few decades people and organizations have (generally) gotten better at treating people well. I believe more people understand the value in treating everyone well, not just customers. But, there are always people who don't get it.]]></description>
</item>
<item>
<title>Top 7 Tips to Be Great Public Speaker</title>
<link>http://EzineArticles.com/592332</link>
<guid>http://EzineArticles.com/592332</guid>
<pubDate>Mon, 04 Jun 2007 16:10:41 -0500</pubDate>
<description><![CDATA[One of the best ways to promote your business is to speak to groups. It's an effective way to generate awareness of your company product or service and to begin developing relationships with people who might be interested in what you do.]]></description>
</item>
<item>
<title>Leave the Spam Out of Your Customer Service</title>
<link>http://EzineArticles.com/527274</link>
<guid>http://EzineArticles.com/527274</guid>
<pubDate>Sat, 14 Apr 2007 15:22:03 -0500</pubDate>
<description><![CDATA[As customers, we are constantly under attack from companies offering us things. And most of the offers have no relevance to what we want. They're just throwing mud. This is spamming. It's not customer service. And it will drive customers away if it continues.]]></description>
</item>
<item>
<title>What Message is Your Business Sending?</title>
<link>http://EzineArticles.com/527257</link>
<guid>http://EzineArticles.com/527257</guid>
<pubDate>Sat, 14 Apr 2007 14:39:48 -0500</pubDate>
<description><![CDATA[When businesses say one thing yet do another, to their customers, the results can be bad. This article helps you avoid this pitfall and make sure your company's messages are consistent with your actions.]]></description>
</item>
<item>
<title>Never Return Phone Calls Right Away</title>
<link>http://EzineArticles.com/527251</link>
<guid>http://EzineArticles.com/527251</guid>
<pubDate>Sat, 14 Apr 2007 14:22:46 -0500</pubDate>
<description><![CDATA[Getting new customers is never easy. But if you follow some basic rules you can stand out from the crowd and have people lined up to do business with you.]]></description>
</item>
<item>
<title>Lessons For More Success</title>
<link>http://EzineArticles.com/253472</link>
<guid>http://EzineArticles.com/253472</guid>
<pubDate>Wed, 26 Jul 2006 20:22:08 -0500</pubDate>
<description><![CDATA[Sometimes life hands us the best lessons in the most ordinary ways. Here are some useful lessons I learned during a weekend in Myrtle Beach, SC.]]></description>
</item>
<item>
<title>For More Success Break Your Routines and Traditions</title>
<link>http://EzineArticles.com/210614</link>
<guid>http://EzineArticles.com/210614</guid>
<pubDate>Thu, 01 Jun 2006 12:53:42 -0500</pubDate>
<description><![CDATA[Our success is usually just around the next corner. But we often miss it because we get stuck in ruts doing the same things the same way because, that's how we've always done them. This article helps us see the wisdom of breaking with our traditions and routines so we can find our own success.]]></description>
</item>
<item>
<title>Small Business Marketing Secrets - Your Guide to Getting More Word of Mouth Referrals</title>
<link>http://EzineArticles.com/204516</link>
<guid>http://EzineArticles.com/204516</guid>
<pubDate>Wed, 24 May 2006 13:40:47 -0500</pubDate>
<description><![CDATA[Word of mouth (or "Buzz Marketing") is a big deal these days. But most business owners are baffled when it comes to building buzz for their business. Here are some quick yet powerful tips to build solid word of mouth buzz advertising for your business.]]></description>
</item>
<item>
<title>How to Keep Your Customers For Life</title>
<link>http://EzineArticles.com/203940</link>
<guid>http://EzineArticles.com/203940</guid>
<pubDate>Tue, 23 May 2006 19:40:38 -0500</pubDate>
<description><![CDATA[More than two-thirds of customers who leave a business do so due to lousy service. As a business owner, a professional or a salesperson, you can keep more of these customer by using the ideas  in this article.]]></description>
</item>
<item>
<title>Focus on the Right Things to Grow Your Business Better</title>
<link>http://EzineArticles.com/203899</link>
<guid>http://EzineArticles.com/203899</guid>
<pubDate>Tue, 23 May 2006 13:43:46 -0500</pubDate>
<description><![CDATA[The wrong focus can cause us to make bis mistakes as we run our businesses. This article helps us see the right things to pay attention to to help us grow our businesses profitably.]]></description>
</item>
<item>
<title>Remember to Have Fun</title>
<link>http://EzineArticles.com/171047</link>
<guid>http://EzineArticles.com/171047</guid>
<pubDate>Sat, 01 Apr 2006 06:48:52 -0600</pubDate>
<description><![CDATA[Ten top tips to reduce stress, get more done and have more fun. Think of the people you spend time with (regardless whether for business or personal reasons). No doubt there are one or more people who always bring a smile to your face just by being around them. Do you think they affect others the same way? Do you think they have customers who enjoy them as much as you do? I'd bet they do.]]></description>
</item>
<item>
<title>Creating Customers</title>
<link>http://EzineArticles.com/154706</link>
<guid>http://EzineArticles.com/154706</guid>
<pubDate>Thu, 02 Mar 2006 09:57:04 -0600</pubDate>
<description><![CDATA[You need customers to have a business. Our businesses exist for a reason. I use to think the reason was to make widgets (insert your product or service here). But our customer needs to come first because a warehouse full of widgets does not a business make. However, add a line of several hundred people at that warehouse with money in hand eager to buy those widgets, now you have a business!]]></description>
</item>
<item>
<title>Lessons From Greatness</title>
<link>http://EzineArticles.com/72577</link>
<guid>http://EzineArticles.com/72577</guid>
<pubDate>Tue, 20 Sep 2005 19:23:00 -0500</pubDate>
<description><![CDATA[How do great people like Tiger Woods, Bill Gates and others achieve their success? Learn their secrets here. We all have a unique set of skills and talents. Part of our purpose is to use our talents and skills the best we can. Our challenge is to discover what our talents are and how we should use them. Great people have a knack for discovering this.]]></description>
</item>
<item>
<title>Is Your Business Healthy?</title>
<link>http://EzineArticles.com/65350</link>
<guid>http://EzineArticles.com/65350</guid>
<pubDate>Wed, 31 Aug 2005 09:57:35 -0500</pubDate>
<description><![CDATA[If you want to grow your business, first make sure it's a healthy business. Here's how to know the difference.]]></description>
</item>
<item>
<title>What is Leadership?</title>
<link>http://EzineArticles.com/65242</link>
<guid>http://EzineArticles.com/65242</guid>
<pubDate>Tue, 30 Aug 2005 18:48:15 -0500</pubDate>
<description><![CDATA[Some thoughts on the nature of leadership. Part of leadership is passion for the purpose and the mission of the organization. But it needs to be passion with direction and focus. It needs to have strength of character; courage, integrity and fairness or it cannot sustain itself.]]></description>
</item>
</channel>
</rss>
