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<title>Leonard Buchholz - EzineArticles Expert Author</title>
<link>http://EzineArticles.com/expert/Leonard_Buchholz</link>
<pubDate>Wed, 15 Feb 2012 04:50:55 -0600</pubDate>
<image><title>Leonard Buchholz - EzineArticles Expert Author</title>
<link>http://EzineArticles.com/expert/Leonard_Buchholz</link>
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<copyright>Copyright 2012 EzineArticles.com - All Rights Reserved.</copyright>
<description><![CDATA[Leonard is a Speaker, Author, Certified Trainer, ASE Certified Service Professional and a former Marine. His "straight to it" style combined with humor has resulted in requests for repeat engagements and comments like "very effective and easy to understand", "high octane guy", "non-judgmental....a good coach." His articles have appeared in many publications like CustomerServiceManager, Napoleon Hill News and Return On Behavior Magazine and he was a contributing author for "Strategies for Success: Your Operation Manual for Excellence" published in 2008. Seminar subjects include Customer Service, Managing for Success, Leadership and Communications. Leonard provides custom coaching services for Customer Service Managers, ... ]]></description>
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<title>What Will You Change in 2010?</title>
<link>http://EzineArticles.com/3511457</link>
<guid>http://EzineArticles.com/3511457</guid>
<pubDate>Mon, 04 Jan 2010 13:52:05 -0600</pubDate>
<description><![CDATA[Was 2009 for you like it was for me? Challenging? Frustrating? Or was it a good year full of achievement? If you are thinking about what to do differently in 2010, read here for the information you need to make your own game plan.]]></description>
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<title>The Calamari Story</title>
<link>http://EzineArticles.com/3504708</link>
<guid>http://EzineArticles.com/3504708</guid>
<pubDate>Fri, 01 Jan 2010 17:45:40 -0600</pubDate>
<description><![CDATA[Ever wondered why certain places have excellent customer service and some don't? And why they continue to have business when everyone else is suffering from slow sales and hard times? Read about a professional and how they approach customer service.]]></description>
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<title>What Would a Customer Service Professional Do? They Become &quot;The One&quot; to Follow</title>
<link>http://EzineArticles.com/3189588</link>
<guid>http://EzineArticles.com/3189588</guid>
<pubDate>Mon, 02 Nov 2009 21:46:20 -0600</pubDate>
<description><![CDATA[In every Organization there is the one person, "The One", that everybody recognizes is the best at what they do. More Professional than anyone else in the company. Read in this article about the 5 Key Components to becoming "The One" in your organization.]]></description>
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<title>What Would a Customer Service  Professional Do? When They Make a Mistake, They Take Action!</title>
<link>http://EzineArticles.com/3183521</link>
<guid>http://EzineArticles.com/3183521</guid>
<pubDate>Mon, 02 Nov 2009 11:35:59 -0600</pubDate>
<description><![CDATA[The Professional is a person that makes mistakes. It is how you deal with the mistake that makes the difference. Read here about Professional mistake making and what to do about it.]]></description>
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<title>What Would a Customer Service Professional Do? They Are Opportunity Finders</title>
<link>http://EzineArticles.com/3183376</link>
<guid>http://EzineArticles.com/3183376</guid>
<pubDate>Mon, 02 Nov 2009 11:35:39 -0600</pubDate>
<description><![CDATA[Customer Service is the science of making Opportunity from Challenges. Read here for "making the most" from what you deal with every day!]]></description>
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<title>What Would a Customer Service Professional Do? They Know What to Do When Things Don't Work Out</title>
<link>http://EzineArticles.com/2511610</link>
<guid>http://EzineArticles.com/2511610</guid>
<pubDate>Tue, 23 Jun 2009 13:28:32 -0500</pubDate>
<description><![CDATA[A Professional knows that not everything they do will work out. "What? Are you kidding me? This means that we all are human! Oh great. I just told my boss how wonderful I am. This is just perfect!"]]></description>
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<title>What Would a Customer Service Professional Do? They Don't Worry About What Goes Wrong</title>
<link>http://EzineArticles.com/2511750</link>
<guid>http://EzineArticles.com/2511750</guid>
<pubDate>Tue, 23 Jun 2009 13:28:10 -0500</pubDate>
<description><![CDATA[A Professional does not worry about what went wrong. They identify what went wrong, devise a solution, take action and apply the fix. I prefer to call this the "Stop Standing Around Action Plan." ]]></description>
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<title>What Would a Customer Service Professional Do? They Ask For Help</title>
<link>http://EzineArticles.com/2511488</link>
<guid>http://EzineArticles.com/2511488</guid>
<pubDate>Tue, 23 Jun 2009 12:00:16 -0500</pubDate>
<description><![CDATA[A Professional will ask for help when they need it because they realize that they don't know everything, can't do everything and can't be everywhere. That's just the way it is. Read here about asking for help.]]></description>
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<title>What  Would a Customer Service Professional Do? They Tell the Customer When They Don't Know</title>
<link>http://EzineArticles.com/2510763</link>
<guid>http://EzineArticles.com/2510763</guid>
<pubDate>Tue, 23 Jun 2009 11:55:29 -0500</pubDate>
<description><![CDATA[A Professional will tell someone when they don't know and then tell them what they will do to find out. This is what we call "reasonable and considerate." Read here to start becoming a true Professional.]]></description>
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<title>What Would a Customer Service Professional Do? They Get to Know Their Customers</title>
<link>http://EzineArticles.com/2510321</link>
<guid>http://EzineArticles.com/2510321</guid>
<pubDate>Tue, 23 Jun 2009 11:04:51 -0500</pubDate>
<description><![CDATA[A Professional knows everything there is to know about their Customer. Wow! A first for some of you! Read here about how to get to know your Customer!]]></description>
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<title>What Would a Customer Service Professional Do? They Know the Rules and How to Play the Game!</title>
<link>http://EzineArticles.com/2510239</link>
<guid>http://EzineArticles.com/2510239</guid>
<pubDate>Tue, 23 Jun 2009 10:53:07 -0500</pubDate>
<description><![CDATA[A Professional knows the rules and uses them to help a Customer not deny a Customer. Knowing the rules is part of the game. Every organization has rules and regulations that have been written and implemented to do one thing. Protect the dollar. That's right. You heard it here first. Revelation time! So, if that is the way it works (and it does) what does the average Customer Service person working in Customer Service do or need to know?]]></description>
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<title>What Would a Customer Service Professional Do? They Use Tools to Help Their Customers</title>
<link>http://EzineArticles.com/2510588</link>
<guid>http://EzineArticles.com/2510588</guid>
<pubDate>Tue, 23 Jun 2009 10:50:54 -0500</pubDate>
<description><![CDATA[What would a Customer Service Professional do? A Professional understands and uses whatever tools are available to help their Customer. These include "Hard" tools and the "Human" tools. Read here abut which tools are the best to use and why.]]></description>
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<title>What Would a Customer Service Professional Do? Professionals Become Experts in Their Profession</title>
<link>http://EzineArticles.com/2509453</link>
<guid>http://EzineArticles.com/2509453</guid>
<pubDate>Tue, 23 Jun 2009 09:24:17 -0500</pubDate>
<description><![CDATA[What would a Customer Service Professional do? A Professional becomes an expert on how to help their Customer. Do you know why they are experts? Read here for the reason!]]></description>
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<title>What Would a Customer Service Professional Do? They Become the &quot;Person With the Answers&quot;</title>
<link>http://EzineArticles.com/2509552</link>
<guid>http://EzineArticles.com/2509552</guid>
<pubDate>Tue, 23 Jun 2009 09:00:08 -0500</pubDate>
<description><![CDATA[A Professional has the answers before they are needed. Read here about becoming the "Person With The Answers."]]></description>
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<title>What Would a Customer Service Professional Do? They Are Excellent Question Askers Not Person Tellers</title>
<link>http://EzineArticles.com/2475279</link>
<guid>http://EzineArticles.com/2475279</guid>
<pubDate>Tue, 16 Jun 2009 15:49:21 -0500</pubDate>
<description><![CDATA[A Professional is an excellent question asker and not a person teller. Now we are in the heart of Customer Service. Read about Professional questioning techniques.]]></description>
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<title>What Would a Customer Service Professional Do? They Build Relationships and Stop Taking Orders</title>
<link>http://EzineArticles.com/2473379</link>
<guid>http://EzineArticles.com/2473379</guid>
<pubDate>Tue, 16 Jun 2009 13:31:40 -0500</pubDate>
<description><![CDATA[A Professional develops Customers by building relationships, not taking orders. Man, that is one sweet experience, isn't it? You are checking in to the hotel and you walk up to the front counter, and it is clean and well lit, and a smiling face greets you with "Good Afternoon, my name is Leonard and welcome to our hotel. Your name is?"]]></description>
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<title>What Would a Customer Service Professional Do? They Tell Their Customer Exactly What They Will Do</title>
<link>http://EzineArticles.com/2473341</link>
<guid>http://EzineArticles.com/2473341</guid>
<pubDate>Tue, 16 Jun 2009 13:30:06 -0500</pubDate>
<description><![CDATA[OK sports fans, there is a key word here. The word is "exactly." Do you see it? This does not mean maybe, probably, possibly, could be, there is a shot or anything else that does not mean exactly.
]]></description>
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<title>What Would a Customer Service Professional Do? They Notify Their Customer</title>
<link>http://EzineArticles.com/2473301</link>
<guid>http://EzineArticles.com/2473301</guid>
<pubDate>Tue, 16 Jun 2009 13:24:20 -0500</pubDate>
<description><![CDATA[A Professional notifies their Customer what they can and will do. They take the time to tell their Customer what is going to happen and how they will make it happen. Read here about how to do this!]]></description>
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<title>What Would a Customer Service Professional Do? They Take Action and Follow Through</title>
<link>http://EzineArticles.com/2473221</link>
<guid>http://EzineArticles.com/2473221</guid>
<pubDate>Tue, 16 Jun 2009 13:19:38 -0500</pubDate>
<description><![CDATA[Now, in theory, this is a simple enough statement. So, read on and find out what you can do to become Professional. In practice, however, it is one of the most difficult. Why? People don't follow through and do what they say they were going to do.]]></description>
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<title>What Would a Customer Service Professional Do? They Confirm to Eliminate Confusion</title>
<link>http://EzineArticles.com/2469967</link>
<guid>http://EzineArticles.com/2469967</guid>
<pubDate>Tue, 16 Jun 2009 08:36:02 -0500</pubDate>
<description><![CDATA[What would a Customer Service Professional do? A Professional takes the time to confirm.  It is the last step in Active Listening. This is the last chance to eliminate confusion. Read about Professional Customer Service skills here.]]></description>
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<title>What Would a Customer Service Professional Do? They Take the Time to Respond</title>
<link>http://EzineArticles.com/2464517</link>
<guid>http://EzineArticles.com/2464517</guid>
<pubDate>Fri, 12 Jun 2009 15:56:36 -0500</pubDate>
<description><![CDATA[What would a Customer Service Professional do? A Professional takes the time to respond. In previous articles this was addressed as part of Active Listening, yet this really is a skill set on its own. Read on about the Attitude and what it takes to respond like a Professional.]]></description>
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<title>What  Would a Customer Service Professional Do? They Take the Time to Explain</title>
<link>http://EzineArticles.com/2460934</link>
<guid>http://EzineArticles.com/2460934</guid>
<pubDate>Thu, 11 Jun 2009 20:18:17 -0500</pubDate>
<description><![CDATA[What would a Customer Service professional do? A Professional takes the time to explain. They do this because they want the Customer to know what's going on. Read about Professionals and their explanations.]]></description>
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<title>What Would a Customer Service Professional Do? They Begin With the Listening Process</title>
<link>http://EzineArticles.com/2456042</link>
<guid>http://EzineArticles.com/2456042</guid>
<pubDate>Thu, 11 Jun 2009 09:16:48 -0500</pubDate>
<description><![CDATA[What would a Customer Service Professional do? A Professional takes the time to listen. What does that mean, to listen? Read and begin to practice Active Listening.]]></description>
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<title>What Would a Customer Service Professional Do? They Get Prepared to Be Professional</title>
<link>http://EzineArticles.com/2454458</link>
<guid>http://EzineArticles.com/2454458</guid>
<pubDate>Wed, 10 Jun 2009 21:00:36 -0500</pubDate>
<description><![CDATA[A Professional prepares for the day ahead before the day ahead and not during the day present. Now, why is this so important?]]></description>
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<title>What Would a Customer Service Professional Do? A Warm and Friendly Greeting is Where We Begin</title>
<link>http://EzineArticles.com/2449895</link>
<guid>http://EzineArticles.com/2449895</guid>
<pubDate>Tue, 09 Jun 2009 16:26:10 -0500</pubDate>
<description><![CDATA[This the first in a series of articles designed to help you become more Professional in Customer Service. This article covers how we greet our Customers.]]></description>
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<title>Becoming an Effective Listener in Customer Service - Part Four</title>
<link>http://EzineArticles.com/2433535</link>
<guid>http://EzineArticles.com/2433535</guid>
<pubDate>Fri, 05 Jun 2009 10:01:11 -0500</pubDate>
<description><![CDATA[This is the last in the series on Effective Listening for Customer Service Professionals. Get ready to become the most interesting man...wait...that's not right. How about just becoming an Effective Listener? Would that work for you? OK then, read on!]]></description>
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<title>Becoming an Effective Listener in Customer Service - Part Three</title>
<link>http://EzineArticles.com/2429066</link>
<guid>http://EzineArticles.com/2429066</guid>
<pubDate>Thu, 04 Jun 2009 13:01:07 -0500</pubDate>
<description><![CDATA[Welcome back for step number three in Effective Listening. By now, you must be overcome with suspense! Let's get to work on the third step. But, first, a quick recap.]]></description>
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<title>Becoming an Effective Listener in Customer Service - Part Two</title>
<link>http://EzineArticles.com/2424818</link>
<guid>http://EzineArticles.com/2424818</guid>
<pubDate>Wed, 03 Jun 2009 14:55:35 -0500</pubDate>
<description><![CDATA[Hey, you are back for step number two in Effective Listening Skills for Customer Service Professionals! Great! In step one, we talked about stopping what you are doing and paying close attention to what the Customer was telling us. We also talked about using eye contact, non-verbals and open body posture to signal we are listening. In step two, we will be discussing reflecting to confirm understanding. I know, it sounds complicated, and it really is very simple. ]]></description>
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<title>Becoming an Effective Listener in Customer Service - Part One</title>
<link>http://EzineArticles.com/2419768</link>
<guid>http://EzineArticles.com/2419768</guid>
<pubDate>Tue, 02 Jun 2009 16:12:34 -0500</pubDate>
<description><![CDATA[Customer Service Professionals interact with more people on a daily basis than most people in any industry in any company do in a week. And, the term Customer Service has broadened so much over the past decade or so that the term is somewhat out of date. ]]></description>
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<title>Recognizing The Symptoms of When Things Go Wrong and What to Do About It</title>
<link>http://EzineArticles.com/2378003</link>
<guid>http://EzineArticles.com/2378003</guid>
<pubDate>Fri, 22 May 2009 10:04:00 -0500</pubDate>
<description><![CDATA[In Customer Service either you get it right the first time, or you don't. Your Customer knows whether or not you got it right. The real question is, do you?]]></description>
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<title>Leaders Decision Tree For Correcting Mistakes</title>
<link>http://EzineArticles.com/2014597</link>
<guid>http://EzineArticles.com/2014597</guid>
<pubDate>Tue, 24 Feb 2009 09:02:01 -0600</pubDate>
<description><![CDATA[Mistakes are what keeps us Human. Correcting mistakes is what proves us Human. Read here about using a Decision Tree to correct a course of action or change a course of action.]]></description>
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<title>Leadership Mirror</title>
<link>http://EzineArticles.com/2014491</link>
<guid>http://EzineArticles.com/2014491</guid>
<pubDate>Tue, 24 Feb 2009 08:03:30 -0600</pubDate>
<description><![CDATA[Leaders know when to take a look into the "mirror" and see of they are on the right track. This article is an exercise in critical thinking designed to help you see the person in the mirror and make changes based on that view.]]></description>
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<title>Top 3 Leadership Challenges and What to Do About Them</title>
<link>http://EzineArticles.com/1919870</link>
<guid>http://EzineArticles.com/1919870</guid>
<pubDate>Tue, 27 Jan 2009 13:34:14 -0600</pubDate>
<description><![CDATA[Leadership involves a lot of preparation. It seems we are always getting ready for change, getting ready to do something, getting ready to end something or just getting ready. For what, we do not know.]]></description>
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<title>Know, Love and Believe in Being a Leader</title>
<link>http://EzineArticles.com/1894671</link>
<guid>http://EzineArticles.com/1894671</guid>
<pubDate>Tue, 20 Jan 2009 14:33:53 -0600</pubDate>
<description><![CDATA[Leadership is a combination of several core elements. Know, Love and Believe come from the very heart of Leadership Knowledge. Get your inspiration here.]]></description>
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<title>Leadership is Not an Act of Convenience</title>
<link>http://EzineArticles.com/1894642</link>
<guid>http://EzineArticles.com/1894642</guid>
<pubDate>Tue, 20 Jan 2009 14:33:44 -0600</pubDate>
<description><![CDATA[Leadership is not an act of convenience. It is an application of skills backed by a willingness to take action. The willingness of a Leader to master necessary skills and take action is what makes them a Leader.]]></description>
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<title>The Leadership Knowledge You Will Need to Succeed in the Years Ahead</title>
<link>http://EzineArticles.com/1894683</link>
<guid>http://EzineArticles.com/1894683</guid>
<pubDate>Tue, 20 Jan 2009 11:04:16 -0600</pubDate>
<description><![CDATA[Leadership is a knowledge based position. Without upgrading and learning, a Leader has little chance to succeed. Here are 7 areas to consider increasing your knowledge in.]]></description>
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<title>When Employees Make Comparisons and What to Do About It</title>
<link>http://EzineArticles.com/1890029</link>
<guid>http://EzineArticles.com/1890029</guid>
<pubDate>Tue, 20 Jan 2009 09:51:04 -0600</pubDate>
<description><![CDATA[When employees or others make comparisons we sometimes feel inadequate or helpless to respond. Here are Action Steps you can take to change your response and become a better Leader, Manager or Supervisor.]]></description>
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<title>Love What You Do? Or Not? - The Difference and Why it is Important to Learn to Love What You Do</title>
<link>http://EzineArticles.com/1866929</link>
<guid>http://EzineArticles.com/1866929</guid>
<pubDate>Tue, 13 Jan 2009 09:43:32 -0600</pubDate>
<description><![CDATA[You may be a Leader who loves what you do. But if you don't, what can you do about it? Here are a few strategies to change your view and start loving what you do by learning to love what you do.]]></description>
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<title>How to Be Effectively Discontent</title>
<link>http://EzineArticles.com/1860216</link>
<guid>http://EzineArticles.com/1860216</guid>
<pubDate>Fri, 09 Jan 2009 14:39:05 -0600</pubDate>
<description><![CDATA[We can never be content in Leadership. With recognition for past accomplishments and a realization the future is being made now, we turn the bow back into the wind and hoist the sail. How to be discontented in Leadership is an exercise in critical thinking.]]></description>
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<title>Leadership, Sponsorship and Your Responsibilities</title>
<link>http://EzineArticles.com/1858067</link>
<guid>http://EzineArticles.com/1858067</guid>
<pubDate>Fri, 09 Jan 2009 10:23:15 -0600</pubDate>
<description><![CDATA[So, what do your people want? They want sponsorship in lieu of punishment, listening in lieu of opinion and understanding in lieu of obstinacy. Read here to learn how to get this done.]]></description>
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<title>Harming Your Career and Others Through Poor Leadership and What to Do About It</title>
<link>http://EzineArticles.com/1849432</link>
<guid>http://EzineArticles.com/1849432</guid>
<pubDate>Wed, 07 Jan 2009 11:14:00 -0600</pubDate>
<description><![CDATA["Nothing can work more damage except myself; the harm I sustain I carry about with me, and never am a real sufferer but by my own fault." St. Bernard wrote those words a very long time ago, yet they still say as much now as they did then in regards to Leadership. Are you in a Leadership role and sometimes carrying "harm" about yourself? Are you damaging your career? Are you harming others with poor Leadership decisions? ]]></description>
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<title>Don't Be a Leadership &quot;Alice&quot;</title>
<link>http://EzineArticles.com/1843253</link>
<guid>http://EzineArticles.com/1843253</guid>
<pubDate>Tue, 06 Jan 2009 14:16:57 -0600</pubDate>
<description><![CDATA[Alice asked lots of questions that didn't help her at all. Don't be Alice. ASK your way to success in 2009.]]></description>
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<title>4 Steps to Building a Powerful Mission Statement</title>
<link>http://EzineArticles.com/1841216</link>
<guid>http://EzineArticles.com/1841216</guid>
<pubDate>Mon, 05 Jan 2009 14:11:19 -0600</pubDate>
<description><![CDATA[Mission statements have been around for awhile. Nearly every organization these days has one, and if they don't, they are working on it. It is just as important for you to have a personal mission statement as it is for your organization. Read on about 4 Steps to building your mission statement.]]></description>
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<title>Developing Powerful Leadership Characteristics Within You</title>
<link>http://EzineArticles.com/1837712</link>
<guid>http://EzineArticles.com/1837712</guid>
<pubDate>Fri, 02 Jan 2009 14:22:08 -0600</pubDate>
<description><![CDATA[Not knowing where to look is only half the problem. Not knowing what to look for is the other half. This article gives you the basic steps to finding and developing powerful Leadership Characteristics Within You.]]></description>
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<title>Leadership Choices</title>
<link>http://EzineArticles.com/1836123</link>
<guid>http://EzineArticles.com/1836123</guid>
<pubDate>Fri, 02 Jan 2009 11:06:11 -0600</pubDate>
<description><![CDATA[It has been said that "the world is divided into haters and creators." In the world of Leadership, we must practice the role of creator, because we find ourselves besieged by haters. So, how do we become creators? Read on!]]></description>
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<title>3 Steps to Building Your New Year's Vision</title>
<link>http://EzineArticles.com/1833302</link>
<guid>http://EzineArticles.com/1833302</guid>
<pubDate>Wed, 31 Dec 2008 15:16:12 -0600</pubDate>
<description><![CDATA[The New Year is nearly upon us. Use these last few days to plan your vision for next year using 3 simple steps.]]></description>
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<title>Leaders and Communications</title>
<link>http://EzineArticles.com/1829776</link>
<guid>http://EzineArticles.com/1829776</guid>
<pubDate>Tue, 30 Dec 2008 16:25:58 -0600</pubDate>
<description><![CDATA[As Leaders we need to communicate effectively to convey our thoughts, ideas and feelings. If we are not effective, we are not very good Leaders. Here are 5 ways to start becoming more effective communicators.]]></description>
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<title>4 Tips to Get the Most From Attending a One Day Seminar</title>
<link>http://EzineArticles.com/1739341</link>
<guid>http://EzineArticles.com/1739341</guid>
<pubDate>Fri, 05 Dec 2008 08:26:51 -0600</pubDate>
<description><![CDATA[Ever been to a seminar and wondered how you were going to get the most out of the day? Here are 4 tips you can use to make your seminar a worthwhile investment of your time.]]></description>
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<title>Top 5 New Year Action Steps For Leaders</title>
<link>http://EzineArticles.com/1739108</link>
<guid>http://EzineArticles.com/1739108</guid>
<pubDate>Tue, 02 Dec 2008 11:54:45 -0600</pubDate>
<description><![CDATA[With the New Year fast approaching, our economy in turmoil and uncertainty everywhere, Leaders are being asked to visualize the future. Here are the Top 5 Action Steps to help you do that.]]></description>
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<title>Taking Action With Positive Intent</title>
<link>http://EzineArticles.com/1739606</link>
<guid>http://EzineArticles.com/1739606</guid>
<pubDate>Tue, 02 Dec 2008 11:52:23 -0600</pubDate>
<description><![CDATA[Leaders Take Action With Positive Intent! It's what separates those who complete life fulfilled and those who complete life frustrated.  Here are two stories. These stories illustrate the difference between taking action and doing nothing.]]></description>
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<title>Building Better Relationships With Your Customers Builds Your Future</title>
<link>http://EzineArticles.com/1535953</link>
<guid>http://EzineArticles.com/1535953</guid>
<pubDate>Wed, 01 Oct 2008 13:19:09 -0500</pubDate>
<description><![CDATA[It's relationship, relationship, relationship! Building your business includes honoring the relationship between you and your Customer. Read about the steps you can take to begin the relationship building process.]]></description>
</item>
<item>
<title>Facing Challenges in Generational Communications? Here Are Practical Steps to Better Understanding</title>
<link>http://EzineArticles.com/1535260</link>
<guid>http://EzineArticles.com/1535260</guid>
<pubDate>Wed, 01 Oct 2008 11:49:00 -0500</pubDate>
<description><![CDATA[There are generational differences in the way we communicate. Learn how to meet these challenges and improve understanding and communication.]]></description>
</item>
<item>
<title>The Path Ahead - Three  Ways You Can Get More From Your Life</title>
<link>http://EzineArticles.com/1535233</link>
<guid>http://EzineArticles.com/1535233</guid>
<pubDate>Wed, 01 Oct 2008 11:48:37 -0500</pubDate>
<description><![CDATA[Are you wondering if it will be worth it in the end? Are you traveling through life wondering if you are on the right road? Is your journey everything you hoped it would be? Here are three ways you can get more from your life.]]></description>
</item>
<item>
<title>Customer Service Credibility and Confidence - How to Build it in Three Easy Steps</title>
<link>http://EzineArticles.com/1534951</link>
<guid>http://EzineArticles.com/1534951</guid>
<pubDate>Wed, 01 Oct 2008 10:56:05 -0500</pubDate>
<description><![CDATA[We want Customer Service Professionals to be credible and confident when we use their service. Here are 3 easy ways to build credibility and confidence that brings the Customers back!]]></description>
</item>
<item>
<title>5 Simple Changes You Can Make to Improve Your Customer Service</title>
<link>http://EzineArticles.com/1534933</link>
<guid>http://EzineArticles.com/1534933</guid>
<pubDate>Wed, 01 Oct 2008 10:55:55 -0500</pubDate>
<description><![CDATA[Customer Service can be improved in a hurry by making small changes. It is deciding what changes to make that prove the most difficult. Here are 5 areas you can try and how to do it.]]></description>
</item>
<item>
<title>Life is a Challenge to Be Met, Not Ignored - Here Are 4 Ways to Make Your Life the Way You Want It</title>
<link>http://EzineArticles.com/1535280</link>
<guid>http://EzineArticles.com/1535280</guid>
<pubDate>Wed, 01 Oct 2008 09:56:21 -0500</pubDate>
<description><![CDATA[Changing our lives starts with the realization that it can be a life of our choosing. Here are 4 ways to make your life more of what you want it to be.]]></description>
</item>
<item>
<title>Common Or Exotic Customer Service?  Here Are 3 Common Practices and Why They Work</title>
<link>http://EzineArticles.com/1535048</link>
<guid>http://EzineArticles.com/1535048</guid>
<pubDate>Wed, 01 Oct 2008 09:51:33 -0500</pubDate>
<description><![CDATA[It's never the exotic or the extravagant in Customer Service. It's the common, the garden variety that we crave and want. Read why this works and what to look for.]]></description>
</item>
<item>
<title>Customer Service is a State of Mind - What State Are Your Customers In?</title>
<link>http://EzineArticles.com/1534998</link>
<guid>http://EzineArticles.com/1534998</guid>
<pubDate>Wed, 01 Oct 2008 09:51:14 -0500</pubDate>
<description><![CDATA[Here comes our Customer and we can't tell their state of mind. Fearful, Confident or Confused? Here are several ways you can tell what state they are in and how to change that frame of mind.]]></description>
</item>
<item>
<title>Top Ten Signs of Poor Customer Service</title>
<link>http://EzineArticles.com/1302491</link>
<guid>http://EzineArticles.com/1302491</guid>
<pubDate>Tue, 08 Jul 2008 13:20:29 -0500</pubDate>
<description><![CDATA[Here it is! The Top Ten Signs of Poor Customer Service, and what to do about them!]]></description>
</item>
<item>
<title>Changing a Bad Experience Into a Great Experience, Language and Tactics</title>
<link>http://EzineArticles.com/1302490</link>
<guid>http://EzineArticles.com/1302490</guid>
<pubDate>Tue, 08 Jul 2008 13:19:34 -0500</pubDate>
<description><![CDATA[Customer Service and the Cattle Prod Method. This is the most frustrating of all Customer Service experiences for most of us. It is a combination of poorly trained personnel and terrible responses that cause us to believe that the only way we can get Customer Service from the organization we are dealing with is to use a cattle prod. (Poke, zziittt.) Take a look at this example.]]></description>
</item>
<item>
<title>Little Changes Make a Big Difference</title>
<link>http://EzineArticles.com/1267594</link>
<guid>http://EzineArticles.com/1267594</guid>
<pubDate>Tue, 24 Jun 2008 11:51:02 -0500</pubDate>
<description><![CDATA[Little changes make a big difference over time. Have you ever seen the phrase "overnight sensation" or "overnight success?" I am always amazed when I see this phrase used, as I often wonder how many days and nights this person practiced their talent or craft, alone, without fanfare, or congratulations, in order to achieve "overnight success.]]></description>
</item>
<item>
<title>Don't Be Afraid of Heights When Building Your Attitude</title>
<link>http://EzineArticles.com/1267548</link>
<guid>http://EzineArticles.com/1267548</guid>
<pubDate>Tue, 24 Jun 2008 11:45:03 -0500</pubDate>
<description><![CDATA[We often apply the brakes when we climb too high. Read about letting go and how to build your Attitude even higher.]]></description>
</item>
<item>
<title>The 10% Factor in Customer Service</title>
<link>http://EzineArticles.com/1267539</link>
<guid>http://EzineArticles.com/1267539</guid>
<pubDate>Tue, 24 Jun 2008 11:44:25 -0500</pubDate>
<description><![CDATA[It's always 10% of this and 10% of that. Read about the 10% factor and how it relates to Customer Service.]]></description>
</item>
<item>
<title>Large Or Small, Customer Service And How It Relates To Size</title>
<link>http://EzineArticles.com/1121588</link>
<guid>http://EzineArticles.com/1121588</guid>
<pubDate>Tue, 06 May 2008 07:37:35 -0500</pubDate>
<description><![CDATA["Large or Small, We Have Created Them All." Knowing the difference between large and small Customer Service Organizations can make a real impact on personnel and how you service your Customer. Read about the differences.]]></description>
</item>
<item>
<title>Line of Sight Management, Event and Response</title>
<link>http://EzineArticles.com/1121371</link>
<guid>http://EzineArticles.com/1121371</guid>
<pubDate>Sun, 27 Apr 2008 09:25:26 -0500</pubDate>
<description><![CDATA[Line of Sight Management is a term that describes how a Manager "sees" and reacts to Events that happen in daily Operations. Events refer to anything that occurs in daily operations, whether or not a response is required. Line of Sight refers to how a Manager takes in Information about that event and then initiates a Response. It's the "Information" and the "Response" we will be addressing today.
]]></description>
</item>
<item>
<title>5 Simple Steps To Improve Your Customer Service Right Away</title>
<link>http://EzineArticles.com/1121685</link>
<guid>http://EzineArticles.com/1121685</guid>
<pubDate>Thu, 24 Apr 2008 09:10:41 -0500</pubDate>
<description><![CDATA[There are so many things we try to improve Customer Service. And the most effective are the simplest. Read about 5 ways you can improve right now!]]></description>
</item>
<item>
<title>5 Traits You Cannot Teach In Customer Service</title>
<link>http://EzineArticles.com/1121799</link>
<guid>http://EzineArticles.com/1121799</guid>
<pubDate>Wed, 23 Apr 2008 16:17:53 -0500</pubDate>
<description><![CDATA[In a recent article I discussed 5 Simple Steps to take to improve Customer Service. In this article I discuss 5 Traits you cannot teach in Customer Service. Enjoy.]]></description>
</item>
<item>
<title>4 Simple Ways to Refresh and Restore After One Tough Week</title>
<link>http://EzineArticles.com/1035316</link>
<guid>http://EzineArticles.com/1035316</guid>
<pubDate>Tue, 11 Mar 2008 08:33:27 -0500</pubDate>
<description><![CDATA[Stop! Take a breath Customer Service Professional! It's not the end of the world!  You can turn it around with 4 simple steps to Refresh and Restore!]]></description>
</item>
<item>
<title>Time For A Change? Make It Easy By Using A 4 Step Process To Eliminate The Fear And Ensure Success</title>
<link>http://EzineArticles.com/1020820</link>
<guid>http://EzineArticles.com/1020820</guid>
<pubDate>Tue, 04 Mar 2008 09:22:17 -0600</pubDate>
<description><![CDATA[It's all about the Communication baby! Use this 4 step process to make a change in the way you make a change in your organization!]]></description>
</item>
<item>
<title>Providing &quot;C&quot; Level Service Is Easy If You Have The Definition</title>
<link>http://EzineArticles.com/995597</link>
<guid>http://EzineArticles.com/995597</guid>
<pubDate>Wed, 20 Feb 2008 09:46:59 -0600</pubDate>
<description><![CDATA[Are you defining your Service Experience with the right Dictionary? Are you trying to provide C Level Service and you haven't taken the time to read the definition? Here are 5 C words you may want to read about and know before you make a change.]]></description>
</item>
<item>
<title>50 Ways to Invigorate Your Customer Service</title>
<link>http://EzineArticles.com/993791</link>
<guid>http://EzineArticles.com/993791</guid>
<pubDate>Tue, 19 Feb 2008 11:12:57 -0600</pubDate>
<description><![CDATA[Is your Service "In"? Are people "Into" what you have to offer them?  Here are 50 ways to make your service the "In" place to be.]]></description>
</item>
<item>
<title>Isn't It Obvious?</title>
<link>http://EzineArticles.com/988674</link>
<guid>http://EzineArticles.com/988674</guid>
<pubDate>Fri, 15 Feb 2008 16:48:43 -0600</pubDate>
<description><![CDATA[Are all of the features and benefits that your company provides to its customers readily and easily accessible? More importantly, do all of your employees know what the features and benefits are? Can they tell your Customers why they should do business with you? Do they even know why your Company is the best at what they do? I bet they don't.]]></description>
</item>
<item>
<title>4 Ways You Can Handle Customer Service Better Than You Do Now</title>
<link>http://EzineArticles.com/940704</link>
<guid>http://EzineArticles.com/940704</guid>
<pubDate>Wed, 23 Jan 2008 08:37:47 -0600</pubDate>
<description><![CDATA[Problem solving for Customer Service Professionals is really based on the attitude that you WANT to help the Customer. Without this attitude, it becomes impossible to help in any way and in most cases ends up making the Customer feel as if "you have done them a favor" which is, as we know, not at all what makes a Customer come back and ask for us by name. If your attitude is right, read on.]]></description>
</item>
<item>
<title>7 Tips For A Great 2008!</title>
<link>http://EzineArticles.com/928426</link>
<guid>http://EzineArticles.com/928426</guid>
<pubDate>Sat, 19 Jan 2008 14:07:33 -0600</pubDate>
<description><![CDATA[Will 2008 be GREAT for you? Here are 7 tips to get ready.]]></description>
</item>
<item>
<title>The Top 50 Thoughts on Leadership</title>
<link>http://EzineArticles.com/896099</link>
<guid>http://EzineArticles.com/896099</guid>
<pubDate>Thu, 27 Dec 2007 11:23:32 -0600</pubDate>
<description><![CDATA[ Here are 50 Thoughts on being a Leader.     1.	It is better to be respected than liked.]]></description>
</item>
<item>
<title>The Top 50 Management Thoughts</title>
<link>http://EzineArticles.com/831911</link>
<guid>http://EzineArticles.com/831911</guid>
<pubDate>Sat, 17 Nov 2007 11:41:49 -0600</pubDate>
<description><![CDATA[Here are the Top 50 Management Thoughts. This list is a compilation of experiences, mistakes, knowledge and learning from myself and managers I have known.]]></description>
</item>
<item>
<title>Promotion Time! 7 Techniques To Make A Smooth Transition</title>
<link>http://EzineArticles.com/817885</link>
<guid>http://EzineArticles.com/817885</guid>
<pubDate>Tue, 06 Nov 2007 13:53:08 -0600</pubDate>
<description><![CDATA[Promotion is an exciting time for anybody. Here are some questions to ask and techniques to make the transition smoother for the "promoter" and the "promotee."]]></description>
</item>
<item>
<title>Signs Are All Around You - Are You Reading Them?</title>
<link>http://EzineArticles.com/785310</link>
<guid>http://EzineArticles.com/785310</guid>
<pubDate>Wed, 17 Oct 2007 13:23:41 -0500</pubDate>
<description><![CDATA[Have you been paying attention to the signs that are in place? Have you been ticketed for not following their directions? Signs are there for our Customers and us. Have you been reading your signs?]]></description>
</item>
<item>
<title>Speak Up! Your Company Needs To Hear Your Voice!</title>
<link>http://EzineArticles.com/746403</link>
<guid>http://EzineArticles.com/746403</guid>
<pubDate>Tue, 25 Sep 2007 09:53:45 -0500</pubDate>
<description><![CDATA[We have the opportunity to make changes in our lives and where we work. It only takes a Voice and the will to Speak Up!]]></description>
</item>
<item>
<title>You Just Never Know</title>
<link>http://EzineArticles.com/734695</link>
<guid>http://EzineArticles.com/734695</guid>
<pubDate>Tue, 18 Sep 2007 14:11:20 -0500</pubDate>
<description><![CDATA[Everyday we meet people from all walks of life. And many times, we just never know who is standing in front of us, or what challenges we might face today.]]></description>
</item>
<item>
<title>What Do You Spend Your Time On?</title>
<link>http://EzineArticles.com/713193</link>
<guid>http://EzineArticles.com/713193</guid>
<pubDate>Wed, 05 Sep 2007 15:59:02 -0500</pubDate>
<description><![CDATA[There is a big difference in spending time and living time. Read about how to live time.]]></description>
</item>
<item>
<title>This Article Is About You</title>
<link>http://EzineArticles.com/713217</link>
<guid>http://EzineArticles.com/713217</guid>
<pubDate>Wed, 05 Sep 2007 14:19:13 -0500</pubDate>
<description><![CDATA[A management article about managers.  Your department is exactly what you expected. ]]></description>
</item>
<item>
<title>Sometimes We Find What We Are Looking For Right At Home</title>
<link>http://EzineArticles.com/702078</link>
<guid>http://EzineArticles.com/702078</guid>
<pubDate>Mon, 27 Aug 2007 16:07:03 -0500</pubDate>
<description><![CDATA[All of the answers we seek may be right where they always were. We just have to listen to ourselves.]]></description>
</item>
<item>
<title>More Management Malpractice</title>
<link>http://EzineArticles.com/701518</link>
<guid>http://EzineArticles.com/701518</guid>
<pubDate>Mon, 27 Aug 2007 13:09:12 -0500</pubDate>
<description><![CDATA[Here are some more Management Malpractices. You plan minute to minute. If there is something that happens that is out of the ordinary, you are ill equipped to handle the situation, relying instead on the "Break Glass in Case of Fire option." Your shop is littered with broken glass.]]></description>
</item>
<item>
<title>The Top Ten Reasons Why A Cat Is Better Than A Returning Adult Child</title>
<link>http://EzineArticles.com/683594</link>
<guid>http://EzineArticles.com/683594</guid>
<pubDate>Tue, 14 Aug 2007 13:43:58 -0500</pubDate>
<description><![CDATA[There are so many reasons we like Cats. ]]></description>
</item>
<item>
<title>4 Common Employees</title>
<link>http://EzineArticles.com/678529</link>
<guid>http://EzineArticles.com/678529</guid>
<pubDate>Thu, 09 Aug 2007 12:17:16 -0500</pubDate>
<description><![CDATA[There are all kinds of people and they become all kinds of employees. Some become problem employees. Here are 4 of them and what to do with them.]]></description>
</item>
<item>
<title>Whether You Are The Sender Or Receiver, It's All About The Information</title>
<link>http://EzineArticles.com/666391</link>
<guid>http://EzineArticles.com/666391</guid>
<pubDate>Tue, 31 Jul 2007 16:36:58 -0500</pubDate>
<description><![CDATA[Communication is the key to great experiences and relationships. ]]></description>
</item>
<item>
<title>The Greatest Company To Work For - 10 Things Your Company Does Not Do</title>
<link>http://EzineArticles.com/647211</link>
<guid>http://EzineArticles.com/647211</guid>
<pubDate>Sat, 21 Jul 2007 13:51:15 -0500</pubDate>
<description><![CDATA[The pastures are always greener, the weather always nicer, and the people always happier over there. Read about over there.]]></description>
</item>
<item>
<title>Making Personnel Changes The Right Way</title>
<link>http://EzineArticles.com/636059</link>
<guid>http://EzineArticles.com/636059</guid>
<pubDate>Tue, 10 Jul 2007 11:31:17 -0500</pubDate>
<description><![CDATA[Sometimes people have to go. Here are 7 tips to do it the right way.]]></description>
</item>
<item>
<title>What Does Success Look Like?</title>
<link>http://EzineArticles.com/636837</link>
<guid>http://EzineArticles.com/636837</guid>
<pubDate>Tue, 10 Jul 2007 11:30:54 -0500</pubDate>
<description><![CDATA[We sometimes lose sight of what we are reaching for and instead focus on "not failing." ]]></description>
</item>
<item>
<title>Quotables For The Customer Service Professionals Day</title>
<link>http://EzineArticles.com/633541</link>
<guid>http://EzineArticles.com/633541</guid>
<pubDate>Mon, 09 Jul 2007 09:35:33 -0500</pubDate>
<description><![CDATA[It's great to start the day off with a good quote. Here are a few I found interesting.]]></description>
</item>
<item>
<title>7 Ways You Can Empower And Energize Your Department</title>
<link>http://EzineArticles.com/625172</link>
<guid>http://EzineArticles.com/625172</guid>
<pubDate>Fri, 29 Jun 2007 13:37:32 -0500</pubDate>
<description><![CDATA[Here are 7 ways you can Empower your Employees and bring Energy to your Department.]]></description>
</item>
<item>
<title>Customer Service Satisfaction And Employee Satisfaction, Interest Level And Survey Construction</title>
<link>http://EzineArticles.com/623773</link>
<guid>http://EzineArticles.com/623773</guid>
<pubDate>Thu, 28 Jun 2007 15:55:04 -0500</pubDate>
<description><![CDATA[Asking employees about their satisfaction is the key to determining your plan of action to improve Customer Service Satisfaction. Read about the Employee's Interest Level and Survey Construction.]]></description>
</item>
<item>
<title>Cowabunga, Woohoo and Yippie Kay Yay! I'm On A Roll, So Get Out Of My Way!</title>
<link>http://EzineArticles.com/619162</link>
<guid>http://EzineArticles.com/619162</guid>
<pubDate>Tue, 26 Jun 2007 07:37:02 -0500</pubDate>
<description><![CDATA[Got it going on? The future is so bright, you gotta wear shades? Read it baby, how to keep the ride on!]]></description>
</item>
<item>
<title>Your Customer Is Afraid</title>
<link>http://EzineArticles.com/618995</link>
<guid>http://EzineArticles.com/618995</guid>
<pubDate>Mon, 25 Jun 2007 15:34:50 -0500</pubDate>
<description><![CDATA[Customer Service is not just Fear Management.]]></description>
</item>
<item>
<title>It's A Management Problem</title>
<link>http://EzineArticles.com/614257</link>
<guid>http://EzineArticles.com/614257</guid>
<pubDate>Sat, 23 Jun 2007 07:02:46 -0500</pubDate>
<description><![CDATA[You know you have them, those poor mis-matched individuals, trudging through work and life at their desks, awash in self doubt, anger and fear, because YOU have them doing a job not suited to their natural strengths, Behavioral Style or skill set. Here's what you can do about it.]]></description>
</item>
<item>
<title>7 Ways To Use  A Simple Desktop Followup System To Keep In Touch With Your Customers</title>
<link>http://EzineArticles.com/608336</link>
<guid>http://EzineArticles.com/608336</guid>
<pubDate>Tue, 19 Jun 2007 20:12:13 -0500</pubDate>
<description><![CDATA[Using a desktop application service can really set you apart from other businesses. It's a very simple, fun and easy way to keep in touch with those you would like to do business with!]]></description>
</item>
<item>
<title>7 Tough Customer Service Questions</title>
<link>http://EzineArticles.com/610005</link>
<guid>http://EzineArticles.com/610005</guid>
<pubDate>Tue, 19 Jun 2007 11:27:17 -0500</pubDate>
<description><![CDATA[Are you looking for ways to handle tough questions? There is a technique that anyone can use to handle those hard questions we face in Customer Service. Here are 7 of them and how to answer them.]]></description>
</item>
<item>
<title>It's Time To Look At Our Attitude And How It Affects Our Customer Service</title>
<link>http://EzineArticles.com/587893</link>
<guid>http://EzineArticles.com/587893</guid>
<pubDate>Sun, 10 Jun 2007 10:48:22 -0500</pubDate>
<description><![CDATA[America's pastime cannot be played without gravity. Our Customer Service cannot be provided without a Great Attitude.]]></description>
</item>
<item>
<title>Serving With Positive Intent, Customer Service The Easy Way</title>
<link>http://EzineArticles.com/593257</link>
<guid>http://EzineArticles.com/593257</guid>
<pubDate>Sun, 10 Jun 2007 10:22:17 -0500</pubDate>
<description><![CDATA[It's amazing what a little Positive Intent can do for your Customers Service Experience.]]></description>
</item>
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</rss>
